Woodlands Park Surgery
15 Woodlands Park Road, Woodlands Park, Maidenhead, Berkshire, SL6 3NWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Rude receptionist
Rated 1 star out of 5
by Anonymous - Posted on 11 March 2024
Really surprised the receptionist continues with the rude behaviour even after so many bad reviews both here and on Google reviews. Unwilling to help or find a solution to help when needing to speak to someone, told to contact the hospital with no further details on who exactly I need to speak to. Really dismissive from the moment I get through.
Visited March 2024
Review titled Woodlands Park Surgery
Replied on 11 March 2024
I am really sorry to hear that you have had this experience. We have all undergone a huge amount of phone training, especially with the new signposting to pharmacies and other allied services. Please can I ask that you make contact with the Practice Manager Diane Parrott as all of our calls are recorded and it would be really valuable to be able to listen and hear what you were advised and how you were advised so that we can all learn from this experience. Thankyou
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Review titled Best experience ever
Rated 5 stars out of 5
by Emily Swanston Powell - Posted on 29 January 2024
The most enormous thanks to the amazing staff at Woodlands park surgery. My doctor was phenomenal, so kind, thorough and caring. I felt so ill and she made me feel so much better. I feel absolutely cared for and trust her implicitly. The nurse is always kind too. Hugely grateful!
Visited January 2024
Review titled Woodlands Park Surgery
Replied on 29 January 2024
Dear Emily Thankyou so very much for taking the time to pen a compliment about your experience at the Surgery . I will feed it back to the whole team as patients dont generally take the time to say thankyou . I would like to wish you a very speedy recovery and should we be able to help in any way , please do not hesitate to contact us . With very warm wishes Mrs Diane Parrott Lead Practice Manager
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Review titled Front reception
Rated 3 stars out of 5
by Anonymous - Posted on 28 October 2022
Very disappointed by the lack of customer care at front reception. Could I suggest a hello as a start, followed by how can I help you. As the first point of contact in a profession where most patients are nervous a reassuring smile and a positive caring approach should surely be the least to expect. Better training for reception staff is essential at this surgery.
Visited October 2022
Review titled Woodlands Park Surgery
Replied on 29 October 2022
For a patient to make this observation is so disappointing when we try so hard to help our patients. I will be bringing this comment to everyones attention to ensure that our frontline take notice and put back their smile into place.This is not the impression we wish to portray and will certainly take steps to improve it .Thankyou for bringing to my attention .Mrs Diane Parrott Lead Practice Manager