Woodlands Surgery
146 Halfway Street, Sidcup, Kent, DA15 8DFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled They provide a great service under so much pressure
by Anonymous - Posted on 28 February 2025
I’ve been at the surgery for many years and a few weeks ago I was waiting in the waiting room for my appointment when a patient went berserk and smashed up the door of one of the doctors. The commotion sounding like guns gone off, the patients and staff were frightened. Staff behaved so well in reassuring patients and each other once the violent patient had left. Police were called. I had heard such events in the news but never thought it would happen so close to home. It really has opened my eyes about the abuse that GPs receive. Within a few minutes. The doctor that was racially abused was back to seeing patients with a smile. I would be in tears if it was me.
Visited February 2025
Review titled Woodlands Surgery
Replied on 03 March 2025
Thank you for your comments. Our staff worked promptly to ensure all patients and staff were safe, and we were able to provide support for the patient in need at the same time.
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Review titled Good practice but too difficult to get hold of
Rated 3 stars out of 5
by Anonymous - Posted on 13 December 2023
Last year when we register with this practice, it was very easy to speak to staff and calm them to get through. This year I’ve needed to call them a few times but can never get through on the going th line is always busy. I’ve tried 50-100 times, and the advice is to keep trying. For how long? The first time I ended up at the surgery and they said that this is the way things are now, what is the point if you cannot get through to speak to anyone or book an appointment even at 8am as they advise? I’ve tried all different times of the day, it’s just ridiculous. Spend hours trying to get through and nothing. It’s surly not a good way to work for staff or patients.
Visited October 2023
Review titled Woodlands Surgery
Replied on 29 October 2024
Hello, thank you for your feedback, and we apologise for the late response. We are sorry you have had difficulties with trying to get through to the practice on the phone. We have recently implemented a new telephone system that we hope has rectified some of these issues. We understand that patients cannot wait on the phone all day which why we have online consultations available, which is a simpler way of contacting the surgery when the phones are busy. You can find this on our website homepage. Many thanks.
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Review titled Great practice and the extra mile
Rated 5 stars out of 5
by Steven Preece - Posted on 17 May 2023
Today I had a nightmare with an online pharmacy and repeat prescription and they sorted it all out for me. They also dealt with the online pharmacy removing my details from them. Thank you, amazing practice.
Visited May 2023
Review titled Woodlands Surgery
Replied on 19 May 2023
Dear Steven, Thank you for leaving such positive feedback about your experience with us. It is always good to know that everyone's hard work here at Woodlands is appreciated. Your comment will be passed on to the whole team. With kind regards Sharon Davies Office/Reception Manager