Woodsend Medical Centre
School Place, Corby, Northamptonshire, NN18 0QPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Appalling service
Rated 1 star out of 5
by Gareth Plowman - Posted on 08 August 2023
I have been trying to book a GP appointment everyday at 8am by phone for 6 weeks!! 9 times out of 10 unable to even get through, when you do all the appointments have been taken and to call tomorrow. I only require a referral to the NHS for carpel tunnel syndrome that requires treatment. I guess I will have to go waste the NHS time and money by visiting A&E to get a referral. I would not recommend this surgery as you cannot get any patient services or see a GP
Visited August 2023
Review titled Woodsend Medical Centre
Replied on 16 August 2023
Dear Gareth, We appreciate your honest feedback and we’re sorry to hear that your experience with us wasn’t positive on this occasion. We pride ourselves on providing a good service, so are disappointed that we didn’t deliver on this. We have shared your feedback to make sure we use it to improve our services going forward. If you want to contact us directly regarding your experience, then please don’t hesitate. Please ask to speak to Claire Allen Operations manager on 01536 212412 Best wishes, Woodsend Medical Centre
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Review titled Refreshing
Rated 5 stars out of 5
by LaVern Brown - Posted on 05 July 2023
To be honest when I went to the surgery recently as a new patient for my annual review, I realised how lucky we are as patients to be able to come to a surgery to have care treatment. As a new patient I didn't know what to expect, on how I would be treated when I first went a few months ago now, and found that there was nothing to be worried about. I've attended the surgery a few times now, and on each occasion I have found the staff to be very welcoming and friendly. It's refreshing to know through these troubled times that help is there, and surgery members do care.
Visited July 2023
Review titled Woodsend Medical Centre
Replied on 07 July 2023
3) Hi LaVern, Thank you for taking the time to review us! I’m sure that the team will be thrilled to hear this. We’re always trying to improve our services to make sure we can continue to have a positive effect on our patients, so it’s great to read such lovely feedback. Thanks again – we appreciate it! Claire Allen, Woodsend Medical Centre
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Review titled Incompetence
Rated 1 star out of 5
by Anonymous - Posted on 20 July 2023
I am registered for repeat prescriptions. Last night I attempted to request ramipril and various diabetes related medication via repeat prescription. But alongside all of the items I wanted to request were the words "This item needs to be reviewed by the responsible clinician before it can be requested again. Please contact the Clinician to arrange this review. The responsible clinician may be your GP or in some cases your Nurse ' So I naively phoned the GP to be told by the receptionist 'you should have sent an email or registered online. We don't issue prescriptions.' I was merely following the stated instructions on my online Woodseats Medical Centre account. Nowhere, on my account page, does it say I shouldn't phone the GP. Furthermore, as I have diabetes 'forever' (unless there is a cure during my lifetime) why do I have to have insulin medication reviewed? It really should be safe to assume that if I have had diabetes (type 1) since 1984 I have still got it. And therefore reviewing my medication is an irrelevance? I resent being told by reception that I shouldn't have phoned you. I need Ramipril, I am registered with you for online repeat prescriptions, I have booked my annual review, and I have followed written instructions. I expect better and more respectful customer service than this. As the receptionist said...' well, we need to update our system.' It shouldn't be so difficult and stressful for someone with a clinical condition to get their medication. Thank you for reading this.
Visited July 2023
Review titled Woodsend Medical Centre
Replied on 21 July 2023
Good afternoon, We appreciate your honest feedback and we’re sorry to hear that your experience with us wasn’t positive on this occasion. We pride ourselves on providing a good service, so are disappointed that we didn’t deliver on this. We have shared your feedback to make sure we use it to improve our services going forward. If you want to contact us directly regarding your experience, then please don’t hesitate to call on 01536 212412 ask as to speak to Claire or Lesley. Thank you Claire Head of Operations Woodsend Medical Centre
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Review titled Staff very helpful.
Rated 4 stars out of 5
by Alan Jones - Posted on 10 May 2023
Not had a consultation as yet, but very happy with the help we have received from the staff. Applied to the practice as new patients, and was told about a three week wait, but we have been accepted, and notified within two weeks. Very good. Very difficult to answer some of the following question as have not yet visited the surgery but so far all is good.
Visited May 2023
Review titled Woodsend Medical Centre
Replied on 07 July 2023
1) Hi Alan, We appreciate your kind words and we’re thrilled to hear that your experience with us was a positive one. It’s always humbling to hear how we’re able to help our patients and I will make sure this is shared with the team. Have a great day, and thanks for the review! Claire Allen, Woodsend Medical Centre
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Review titled Terrible decline
Rated 1 star out of 5
by Anonymous - Posted on 15 March 2023
4 times I have been cut off this morning despite ringing in the "sweet spot" of 8am exactly. I've literally had enough, I'm moving myself and my family from this surgery now - trying to get an appointment when you need one is such a stressful activity, that I won't even try for myself, and just hope I'll get better. I only bother for my children, but now that they don't even answer the phone, I can't even get them seen. This used to be an excellent surgery but since Aspiro took over, its absolutely shocking. Shame on you all
Visited March 2023
Review titled Woodsend Medical Centre
Replied on 16 March 2023
Dear patient, Thank you for your review. We take all reviews into consideration to understand how we can improve the service we provide. We’re sorry you did not feel content with our telephone service. We have been experiencing intermittent problems with our telephone lines, we have reported this to our provider, I am sorry for the frustration this has caused you. We really appreciate you feedback and we’d like to speak with you to discuss the experience you had with us. Your aftercare is very important to us so please don’t hesitate to contact us on 01536 212412 and ask to speak to Lesley or Claire. Best wishes Woodsend Medical Centre
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Review titled Day 7 of spending over 30 mins trying to get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 22 February 2023
I ended up routed to A&E after trying to get a gp appointment for over 2 weeks. This morning after constant calling from 8am, the message just said we are busy call back later, by8.16am I managed to achieve position 50 in the queue. I have had the same conversation with the poor receptionist every day for 2 weeks now, strikes me a triage nurse would be useful on the phones, especially for those who have chronic or multiple long term health conditions.
Visited February 2023
Review titled Woodsend Medical Centre
Replied on 09 March 2023
Dear patient, We appreciate your honest feedback and we’re sorry to hear that your experience with us wasn’t positive on this occasion. We pride ourselves on providing a good service, so are disappointed that we didn’t deliver on this. We have shared your feedback to make sure we use it to improve our services going forward. If you want to contact us directly regarding your experience, then please don’t hesitate to call the surgery on 01536 212412 and ask to speak to Claire Allen Head of Operations. Best wishes, Woodsend Medical Centre
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 28 February 2023
I have never had a problem with this surgery, the reception team are lovely when on the phone, I’ve managed to book appointments with ease. The nursing team are fantastic, I took my little boy and he was treated with antibiotics straight away, I wasn’t made to feel like an over worrying parent. I put in a meditation request for an alternative meditation and this was actioned without any hassle. Great surgery.
Visited February 2023
Review titled Woodsend Medical Centre
Replied on 09 March 2023
Dear patient, Thanks for the positive review! We love hearing from our patients – especially when our services make a positive difference to them. I know our team here at Woodsend Medical Centre put a lot of work into making sure our patients have the best care, so I’ll be sure to pass your kind words to them. Thanks again. Woodsend Medical Centre
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Review titled Friendly caring practice
Rated 4 stars out of 5
by Anonymous - Posted on 11 October 2022
My mother was cared for and followed up with caring treatment and advice. I have recently moved into the area and registered, have also found the people working there very kind and helpful.
Visited October 2022
Review titled Woodsend Medical Centre
Replied on 12 October 2022
Thank you for taking the time to review us! We love hearing from our patients – especially when our services make a positive difference to them. I know our team here at Woodsend Medical Centre put a lot of work into making sure our patients have the best care, so I’ll be sure to pass your kind words to the whole team. Thanks again – we appreciate it! Woodsend Medical Centre