Woodside Medical Centre
Jardine Crescent, Coventry, West Midlands, CV4 9PLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Concerns over new receptionist
Rated 1 star out of 5
by Anonymous - Posted on 04 April 2023
Unfortunately, the new receptionist miscommunicated information and mislead me to think that I would receive a doctor’s call back; this happened even though I called again and asked for a confirmation as I was still waiting for doctor’s call. This happened even though the receptionist knew that my daughter was waiting in pain and will still have to wait for the next 24hrs for an appointment. It would be much appreciated if the receptionist are clear with how they communicate the information and mislead patients.
Visited April 2023
Woodside Medical Centre has not yet replied.
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Review titled terrible
Rated 1 star out of 5
by tim wilson - Posted on 14 February 2023
been calling 8am all week just get a message to busy try later. finally got a call back at 11am to be told too later call again tomorrow . all i wont is to talk to a doctor about my son but cannot be done . no help from reception. ask to speak to a manger but no one there. zero interest in helping . cant get an appointment cannot book a call back . very poor service and no interest . when asked what i can told nothing can be done
Visited February 2023
Review titled Woodside Medical Centre
Replied on 20 February 2023
We are sorry to hear that you had trouble getting through to the surgery. We have a new telephone system with an unlimited number of people in the queue. Users are given the option to press 1 for a callback which means that the system keeps you in the same queue position and when it reaches your place in the queue you get a call back. We also have online appointments which become bookable each day and some appointments which are bookable up to 2 weeks ahead. I am not sure how old your son is, but if the call is urgent for a child (or elderly person) then this will be passed to the duty doctor. I hope that you have been able to book an appointment for your son. If you are still experiencing problems please do not hesitate to ask to speak to either myself, the Practice Manager, or the Assistant Manager. I am sorry that I was not in the surgery on the day that you asked to speak to me.
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Review titled A joke
Rated 1 star out of 5
by Dave OConnell - Posted on 06 February 2023
Getting an apportionment at Woodside medical centre is a joke took in an hour and half to get through and then said phone back tomorrow at 8 The same thing will properly happen again tomorrow, so gave up!!!!
Visited February 2023
Review titled Woodside Medical Centre
Replied on 06 February 2023
Thank you for taking the time to add a review on this website. We are sorry to hear that you have had difficulty in booking an appointment. Monday mornings are one of our busiest unfortunately, do you have online access to book appointments in advance? If not contact Reception and they will help advise you how to get access to this. I note that one of our Receptionists has also been trying to contact you today in order to arrange a pre-booked appointment with one of the doctors regarding your request on Friday 3rd February.
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Review titled incompetence
Rated 2 stars out of 5
by Mrs Wood - Posted on 23 December 2022
my daughter had an appointment for the nasal flu vaccine for weeks, we received a reminder txt which was fine, my daughter went to the centre and was told that they hadn't got any flu vaccine to give her and what they did have was out of date and the Nurse hadn't turned up. when i rang to ask why all this had happened, i was told " all i can do is apologies" this is a disgrace, call yourself a doctors, when you don't even know what you have available or what's in date, it doesn't instill confidence in the practice or the staff. I am absolutely fuming about this treatment. I asked had more been ordered and the answer was yes but it wont arrive until the new year now, what another joke.....it makes me wonder why we have practices, it takes you ages to get an appointment when you do actually need one and then when you do get one they don't have the medics to administer. what an absolute joke of a practice and the staff well what can i say.....i am at a loss for words... this practice needs to be looked in to.....
Visited December 2022
Review titled Woodside Medical Centre
Replied on 03 January 2023
Thank you for your review, we are really sorry that you have had cause to complain. I wonder if you could contact the surgery via the main email address: woodsidemc.m86034@nhs.net with further details. We are very concerned that you were informed that the nasal flu vaccines were out of date as this is incorrect and also informed that the Nurse had not turned up. We always have at least 2 Nurses on site. If you could confirm the date of the appointment and the name of your daughter we can investigate this fully. Practice Manager - Woodside Medical Centre
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Review titled Great service
Rated 5 stars out of 5
by Julia Ahern - Posted on 20 December 2022
My daughter had been poorly with sore throat, high temperature and flu symptoms. We noticed she had an unusual rash on her hands and although her fever had gone we still wanted to check with the GP what with all the nasty bugs going around at this time of year. My phone call to the surgery was answered quickly and the receptionist arranged for the GP to call me - they phoned within the hour and were very reassuring while asking the relevant questions. I was able to take some photos of the rash on my phone and send via a link. The GP phoned straight back, put my mind at rest and prescribed a mild steroid cream, which we were able to pick up the same day. I was really impressed with the speedy and efficient service, thank you Woodside!
Visited December 2022
Woodside Medical Centre has not yet replied.