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Wooler Health

Cheviot Primary Care Centre, Padgepool Place, Wooler, NE71 6BL

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Patient ratings and reviews

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Reviews

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  1. Review titled Reception unhelpful and registration a nightmare

    Rated 2 stars out of 5

    by Anonymous - Posted on 03 January 2024

    Trying to register 2 adults and a child has been a nightmare. Registration forms lost by the practice, information not keyed correctly leading to delays. Its taken months. Whenever you call the surgery whoever picks up always says it’s someone else you need to speak with and to call back, once you call back the person is always unavailable. The doctors themselves are nice but the receptionist and the enrolment process are really disappointing.

    Visited November 2023

    Report as unsuitable

    Review titled Wooler Health

    Replied on 30 January 2024

    I am sorry that you had problems registering with the practice which is unusual as its normally a very simple process. The reception team do not always work every day so it is possible that you have called on a day the person you needed to speak to wasn't here for one reason or another but normally someone would take a message and forward it to the person concerned. I can only apologise that this did not happen. I would be keen to discuss this further with you if you would like to give me a call at the surgery. Thanks. Chris James, Practice Manager

    Report as unsuitable