Woolpit Health Centre
Heath Road, Woolpit, Bury St. Edmunds, Suffolk, IP30 9QUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Absolutely appalling
Rated 1 star out of 5
by David Jacobs - Posted on 15 April 2024
This practise is to use a well used term,"not fit for purpose". Who ever is responsible for management ought to be sacked. It is literally impossible to get an appointment without going through e consult and then waiting for a doctor to phone you back. What a waste of time and money rather than a 10 minute appointment. They try to refer you to A and E or 111 or 999. Surely the Primary care trust should decide how appointments are made, not down to the surgery to decide how you can see a doctor. No if's or but's. Just look at the reviews over the last 6 months, plus peak to people at this surgery who do not leave reviews but complain bitterly about this place
Visited April 2024
Woolpit Health Centre has not yet replied.
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Review titled Wonderfully kind nurse
Rated 4 stars out of 5
by Anonymous - Posted on 15 March 2024
I recently came in for a cervical screening. The nurse was unbelievably kind and reassuring, she made me feel so relaxed and like nothing was too much trouble.
Visited March 2024
Woolpit Health Centre has not yet replied.
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Review titled so bad now
Rated 1 star out of 5
by goat - Posted on 16 March 2024
all my years had doctors never been treaded so bad as at woolpit . . am 65 soon / have mobilty delivered was a fight not good at momennt . can not drive at moment . get my tablets delivered was a big fight..some as to see doctor face to face is a joke. larst time was in sep try to explain my conditon he said i dont have time to talk .still waiting bfor av call back from 5am yesterday till monday at 6.30 its ridculoous .have try moveing house to get a better doctors
Visited March 2024
Woolpit Health Centre has not yet replied.
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Review titled Poor Practice
Rated 1 star out of 5
by Anonymous - Posted on 18 December 2023
If I could give it zero I would. When i registered at the practice I had high hopes, it looked and felt like a good practice to be under. How wrong was I? The Pharmacy is diabolical, who runs that? Communications are poor with over an hour wait on the phone, when you do put notes on the prescriptions when doing the repeats they cant be bothered to read it. Which means yet another call, another wait for "The computer says no".. I swear that Little Britain Skit was based on the Health Center. I have read through other reviews going back over a year with others reporting similar experiences, seems all at Woolpit Health Center are not going to improve the service so I will be moving in the new year Very poor from the NHS, which is funded by us...
Visited December 2023
Woolpit Health Centre has not yet replied.
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Review titled Great Service
Rated 5 stars out of 5
by Anonymous - Posted on 10 October 2023
Elderly father in poor health with stage 4 kidney disease. GP had no hesitation in coming out to visit at home and followed up with regular calls until he was better. My son had a great service. Went to American college in August and was told with 2 days before that he needed a booster jab. The nurse/GP went out of their way to facilitate that he got the jab in time. I myself think the drs are first class. Yes I agree that waiting on the phone for what seems like hours can be frustrating but I think the e-consult works brilliantly. I have had a nasty accident which requires strong meds for pain relief. I post a request at 7am via an E-consult and generally within the hour I get a response and by lunchtime I have my medication. Yes I also agree that the pharmacy really needs an overhaul - I heard that there is a new manager in place who will hopefully simplify the system. What we must remember is that this is the busiest practice in Suffolk with well over 15,000 patients. The staff are wonderful (except for one receptionist who really needs to get help with her telephone manners). My advice is to use the e-consult method, it works, it’s quick and the drs can access much quicker who they need to see. The service is also much quicker than going to A&E for triage. I understand that pharmacies across the country will soon be able to prescribe certain medications - let’s use them for everyday questions or for the general prescribing less urgent care. This allows the drs to concentrate on the care of those patients that really need to see a dr. To finish off - rather than get stressed and frustrated whilst standing in the queue - I use that time to do my shopping list, place orders or catch up on my messages. Let’s just be kind. We are all trying our best
Visited September 2023
Woolpit Health Centre has not yet replied.