Woolpit Health Centre
Heath Road, Woolpit, Bury St. Edmunds, Suffolk, IP30 9QUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Service
Rated 5 stars out of 5
by Anonymous - Posted on 10 October 2023
Elderly father in poor health with stage 4 kidney disease. GP had no hesitation in coming out to visit at home and followed up with regular calls until he was better. My son had a great service. Went to American college in August and was told with 2 days before that he needed a booster jab. The nurse/GP went out of their way to facilitate that he got the jab in time. I myself think the drs are first class. Yes I agree that waiting on the phone for what seems like hours can be frustrating but I think the e-consult works brilliantly. I have had a nasty accident which requires strong meds for pain relief. I post a request at 7am via an E-consult and generally within the hour I get a response and by lunchtime I have my medication. Yes I also agree that the pharmacy really needs an overhaul - I heard that there is a new manager in place who will hopefully simplify the system. What we must remember is that this is the busiest practice in Suffolk with well over 15,000 patients. The staff are wonderful (except for one receptionist who really needs to get help with her telephone manners). My advice is to use the e-consult method, it works, it’s quick and the drs can access much quicker who they need to see. The service is also much quicker than going to A&E for triage. I understand that pharmacies across the country will soon be able to prescribe certain medications - let’s use them for everyday questions or for the general prescribing less urgent care. This allows the drs to concentrate on the care of those patients that really need to see a dr. To finish off - rather than get stressed and frustrated whilst standing in the queue - I use that time to do my shopping list, place orders or catch up on my messages. Let’s just be kind. We are all trying our best
Visited September 2023
Woolpit Health Centre has not yet replied.
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Review titled Excellent practice
Rated 5 stars out of 5
by LEES - Posted on 20 December 2022
A consistently good practice. We needed a home visit and it was offered and carried out with outstanding care and efficiency. This can only happen when there's an evidently dedicated team of doctors, pharmacists, nurses and receptionists. Thank you!
Visited December 2022
Woolpit Health Centre has not yet replied.