Woolton House Medical Ctr
4/6 Woolton Street, Liverpool, Merseyside, L25 5JAContact details and opening times
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Reviews
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Review titled Horrendous reception team
Rated 1 star out of 5
by Anonymous - Posted on 25 October 2024
I attempted to call to ask a question about a recent e consult i had completed and on first attempt i was on hold for 10 minutes then when the phone was picked up (i know it was as i could hear talking in the background) i was immediately hung up on i tried again and after being on hold for a further 20 minutes the same happened again. I’ve been with this practice my whole life and I’m really close to changing gps
Visited October 2024
Woolton House Medical Ctr has not yet replied.
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Review titled Impossible to get through on telephone
Rated 4 stars out of 5
by Anonymous - Posted on 11 December 2023
I started to contact practice at 8.20am this morning. Telephone still engaged at 11.30 am. I Listened to recorded message asking me to be patient from 8.45 until 10.45 am. My call must have kept the practice telephone line busy for all this time. I have spent my whole career in the NHS and I cannot understand why receptionists are now allowed to ignore a telephone call for all this time, yet the excuse is always given that so many patients are trying to get through. Maybe the receptionists who are sitting chatting when you attend the practice should be educated in answering telephone calls. Additionally, why do all appointment have to be in the morning when the practice is supposed to be open until 6.30pm for those of us who go to work. Please can we go back to the really efficient service that we had only a few years ago.
Visited December 2023
Woolton House Medical Ctr has not yet replied.