Woosehill Practice
Woosehill Medical Centre, Fernlea Drive, Woosehill, Wokingham, Berkshire, RG41 3DRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Impossible to get appointment
Rated 1 star out of 5
by Anonymous - Posted on 02 June 2023
Probably some great staff, however it’s impossible to get any form of appointment. You call up at 8am exactly and then get put on hold for an hour and get told there no appointments. Or you get told that the serigraphy is closed and opens Monday-Friday at 8am….Surely there is a better system than this?
Visited May 2023
Review titled Woosehill Practice
Replied on 06 July 2023
Dear Patient I am sorry that you have had a problem getting an appointment. We have increased our appointment capacity considerably plus our staffing ratios. 8am is always the busiest time of the day, calls are placed in a queuing system and you are advised of your position in the queue. If your appointment is urgent for the day you will be put on the duty doctors list for a telephone call back .We will also advise other services may be able to help as a GP appointment is not always necessary if not urgent. We are constantly reviewing and updating all our systems to improve . Kind regards Chris Allen Business Support Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Janine - Posted on 30 May 2023
Having recently moved to the area l am so pleased with the service I have had from all members of staff at the practice. On all occasions that l have contacted the surgery the receptionists have been helpful and caring. The GPs have been professional and concise in their diagnoses and have all explained fully the reasons for the treatment prescribed.
Visited May 2023
Review titled Woosehill Practice
Replied on 06 July 2023
Dear Janine Thank you so very much for you kind review. I will feed this back to the team It is much appreciated. Kind regards Chris Allen Business Support Manager
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Review titled Absurd appointment system
Rated 1 star out of 5
by Jose Calvo - Posted on 11 April 2023
I rarely need the surgery services but on the few occasions when I need to make an appointment I find their 'call at 8am for a very long wait' system absurd and frustrating (besides costly in telephone charges).
Visited April 2023
Review titled Woosehill Practice
Replied on 06 July 2023
Dear Mr Calvo Thank you for posting your comments. I am sorry that you have been having a problem booking an appointment. We have increased our staffing ratio considerably Clinical and Administration in the last few months. If your appointment is urgent for the day you will be offered a telephone consultation with the duty doctor to access. We also advise our patients of other services that may be able to help you (a GP appointment is not always necessary) All the above is constantly reviewed to see if we can improve. Kind regards Chris Allen Business Support Manager