Wootton Medical Centre
36-38 High Street, Wootton, Northampton, Northamptonshire, NN4 6LWContact details and opening times
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Reviews
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Review titled Automated Call Back Doesn't Work
Rated 3 stars out of 5
by Anonymous - Posted on 19 June 2024
Rang Practice to make appointment, placed in call queue and offered option of receiving call back. Call back system hung up the phone immediately causing me to lose place in queue and have to ring the practice again anyway. Had to wait a further 30 minutes before I even actually spoke to anyone.
Visited June 2024
Review titled Wootton Medical Centre
Replied on 19 June 2024
Dear Patient. Thank you for your feedback. Please be assured that we take all patient feedback very seriously. I am very sorry that the service you experienced fell short of the model we strive to deliver to our patients. We have sought advise from our telecommunication provider and we have been advised that no surgery will have 100% call back success. Last month we had 153 call backs of which 143 were connected, and those numbers are about expected. Unfortunately, they are unable to see obvious issues and it is unlikely that they will. However, to help us resolve your concern, please kindly contact the surgery and advise us of the telephone number you called from where we can run a trace and find out exactly what happened with your call in the system. Many thanks Lisa Marotta Practice Manager
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Review titled Worst experience I ever had
Rated 1 star out of 5
by Anonymous - Posted on 15 May 2024
Registered with this surgery 4 months ago with my husband. We both have medical conditions. We’ve never been able to see gp and discuss our health issues. I asked for appointment and always been referred to a&e when we got to a&e they told us this should be dealt with by gp. The staff on reception is extremely negative, not willing to understand, have always excuses as to why there is no appointment. Today I’ve been told there are thousands of patients registered with surgery at Wootton Medical Centre in Northampton, hence reason why they are unable to accommodate appointment. My husband is diabetic and since we move here his condition has worsened. When contacted the gp they said go to a&e. When we phoned 111 they said my husband may be seen by specialist. We I called gp once again we been advised someone will call. After couple of hours diabetic nurse doubled his medication. After 10 days of taking double dose he was not feeling better. We called again. The receptionist put us on hold to discuss the situation with diabetic nurse. Once she came back, she said that he has been prescribed same prescription but increased for third time without being seen by doctor. We refused and asked for appointment. Although we tried to explain how my husband suffered and his condition kept declining he was given 2 weeks to see gp. Now we’re waiting, however looking for gp which cares and actually helps patients instead of letting the receptionists treating us like we’re asking for something we’re are not entitled to. I warn you do not register with this surgery ever!!!
Visited May 2024
Review titled Wootton Medical Centre
Replied on 16 May 2024
Dear Patient. Thank you for your comment, and I am sorry to hear of your concerns regarding the service from the Practice. Please be assured that we take all patient complaints very seriously. I am very sorry that the service you experienced fell short of the model we strive to deliver to our patients. Please accept our apologies for the distress this has caused. I would like to clarify our position at the Practice. Our Practice is currently offering the maximum number of appointments that we can safely provide our patients. There will always be a limit of appointments that any Practice is able to provide for their patients in accordance with available resources of time, rooms, personnel, and often demand for our services exceeds the capacity and resources that we have. We do understand that the needs of our patients and we would like to reassure you that patient care is paramount. I note your comments concerning the reception team, and we will investigate this internally, and any learning points will be shared at their team briefings and annual appraisals. Unfortunately, I am unable to investigate your complaint as you have not provided your details. To help us resolve your concerns, please kindly contact the Practice directly and we will be happy to look into this further. Thank you Lisa Marotta Practice Manager
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Review titled cant get rid of you quick enough
Rated 1 star out of 5
by Anonymous - Posted on 16 April 2024
Me and my wife was at Wootton medical center for nearly 30 years and my 2 children 23 and 19 years from birth. We lived 6 minutes from the surgery and have just moved to our new house that is 5 minutes from the surgery. The surgery have given us 30 days to find another surgery as they say we are no longer in their catchment area. We went on the NHS website and Wootton medical center is our nearest surgery. The next nearest one is 20 minutes away with the chance of heavy traffic and in fact have to pass Wootton medical center to get there. When we explained this to the staff at Wootton medical center they had their usual unhelpful attitude. I say this as they are the same with medications required, they would rather let you run out of essential heart medications that be helpful. I would advise avoiding this medical center at all cost as you are seen as disposable to lighten their workload. Thus said when we came to this surgery years ago it was very good and the main Dr was excellent. He unfortunately retired and this is when it went downhill. I for 20 years provided this center with a service agreement as I am a gas engineer and also worked at the homes of many of the staff even this didn't save me from the chop. Be warned.
Visited April 2024
Review titled Wootton Medical Centre
Replied on 08 May 2024
Dear Patient. Thank you for your feedback. Please be assured that we take all patient feedback very seriously. We do understand that you prefer to continue being a patient at Wootton Medical Centre, however as your address is outside of our catchment area, you will be required to register with an alternative GP. The catchment population is increasing, and for patient safety and demand, we are unable to provide a safe service to patients outside of our catchment area. We will have informed you that you will be deducted from our practice 30 days from the date of the letter sent to you. For further information in registering with a new GP, please visit the NHS website at https://www.nhs.uk/ Unfortunately, as you have not provided any details, please contact the practice directly on 01604 709922 to discuss this matter further Yours faithfully Lisa Marotta Practice Manager
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Review titled Can find no fault.
Rated 5 stars out of 5
by Annette Gregory - Posted on 06 February 2024
Emailed the surgery with my health concerns. Was given an appointment for the next morning with the paramedic. He was wonderful. So though, very approachable. Understandable. Explained everything. Can’t not fault the service I got. Thank you.
Visited February 2024
Review titled Wootton Medical Centre
Replied on 09 February 2024
Dear Patient. Thank you for your kind and appreciated feedback. Your feedback is very important to us and will be shared to our Paramedic and all staff. Kind regards Lisa Marotta Practice Manager
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Review titled Do not recommend
Rated 2 stars out of 5
by Anonymous - Posted on 02 January 2024
I was with my son as he was having high temperature for 3 days in a row . No treatment have been given and had to go to A&E to get antibiotics for him. Very disappointed especially when it is about a child. Someone needs to do something . Bring some doctors that wants to help please.
Visited March 2023
Review titled Wootton Medical Centre
Replied on 03 January 2024
Dear Patient. Thank you for your comment, and I am sorry to hear of your concerns regarding the service from the Practice. Please be assured that we take all patient complaints very seriously. I am very sorry that the service you experienced fell short of the model we strive to deliver to our patients. Please accept our apologies for the distress this has caused. Unfortunately, I am unable to investigate your complaint as you have not provided your details. To help us resolve your concerns, please kindly contact the Practice directly and we will be happy to look into this further. Thank you Lisa Marotta Practice Manager