Wootton Vale and Shortstown Surgery
Wootton Vale Hlth Liv Ctr, Fields Road, Wootton, Bedford, Bedfordshire, MK43 9JJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled GP is wonderful. Making an appointment is problematic.
Rated 4 stars out of 5
by Anonymous - Posted on 17 October 2023
I cannot fault my specific GP at all, he is warm, friendly and understanding of my needs. Making an appointment through econsult can be a nightmare as some of the questions are not constructed to meet specific needs, queries or questions and, if it is to make an appointment there is no way to indicate which specific surgery you wish to go to, either Wootton or Shortstown. But responding to the email sent confirming the appointment is fruitless as they are "undelivered". This is extremely frustrating and not at all helpful to those with communication needs - not everyone can communicate via telephone.
Visited October 2023
Wootton Vale and Shortstown Surgery has not yet replied.
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Review titled Excellent help for asthma attack
Rated 4 stars out of 5
by Anonymous - Posted on 05 September 2023
The nurses and GP responded very quickly when I came to the surgery with asthma difficulties. They treated me immediately until the ambulance arrived. They've also been caring and professional with my late husband throughout his life, living with multiple complex medical conditions.
Visited August 2023
Wootton Vale and Shortstown Surgery has not yet replied.
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Review titled Beyond difficult to work out how to contact the practice
Rated 2 stars out of 5
by Anonymous - Posted on 20 July 2023
There are multiple apps, multiple ways they expect you to contact them. It is quite ridiculous. I am happy for contacting the surgery online, but it needs to be clear and on one system. There is the website, that is a bit of a joke really, the nhs App, Airmid uk SystmOnline. Really? And only some seem to talk to one another. make it simpler please.
Visited July 2023
Review titled Wootton Vale and Shortstown Surgery
Replied on 05 September 2023
Dear Patient Thank you for these very helpful comments. We hear your frustration and agree with the comments that you have made. You will be pleased to hear that we are already in the process of taking action on some of the issues you have raised. We have recently decided to update and simplify our website and have signed up with a new supplier to redesign our site. Therefore, in the next couple of months, you will see a new improved website. Regarding your comments about the NHSApp, Airmid UK, and SystmOnline, please note that these are third party applications over which we have no control. If it is any consolation, these give us a bit of a headache, as well, because we have to assist our patients in registering and using these and, indeed, some others you haven't mentioned! For what it is worth, if asked, we recommend that you use the NHSApp. We understand that it is going to be upgraded soon and we think that, over time, it will become the system of choice. We hope you find these comments helpful and reassuring. All the very best The Management and staff at Wootton Vale and Shortstown Surgery
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 15 June 2023
I contacted the surgery via the on line app in the morning, described symptoms, within a few hours received an email link to where I could book a face to face appointment the next morning, attended the appointment, got a prescription and obtained medicine from the pharmacy that morning, all done in 24 hours, Receptionist and doctor very friendly and helpful, 10 out of 10 , very happy with the service I reviewed.
Visited June 2023
Wootton Vale and Shortstown Surgery has not yet replied.
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Review titled Good service
Rated 5 stars out of 5
by Allan Palmer - Posted on 18 August 2023
I like the new booking service, went on line and got a text back with an appointment the next day. Helpful receptionist and good doctors.
Visited May 2023
Wootton Vale and Shortstown Surgery has not yet replied.
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Review titled Caring and professional
Rated 5 stars out of 5
by Sandy - Posted on 25 May 2023
I find the staff helpful and kind. They do their best to facilitate an appointment when needed. The medical team take time to care for me and explain how to to best treat my health conditions.
Visited May 2023
Wootton Vale and Shortstown Surgery has not yet replied.
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Review titled Need training
Rated 1 star out of 5
by Anonymous - Posted on 25 May 2023
I visit to Surgery and was told I needed a scan was told to go to the hospital as it was urgent on Saturday morning with told I had to phone up and it was on a look at the Form basis and then I would get an appointment in the post had to pay for parking at the hospital And a half a day wasted Staff need to know about the system if you’re referring
Visited March 2023
Wootton Vale and Shortstown Surgery has not yet replied.
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Review titled very happy with the new appointment booking system
Rated 5 stars out of 5
by C Mobbs - Posted on 12 December 2022
Following a recurrence of an ongoing medical condition I felt I needed a non urgent face to face appointment with a GP. I messaged the surgery with details of my condition and requested an appointment. I received a reply and a text link within a few days and on using the link I was able to choose from a good selection of appointments and doctors within a week or so. I saw a lovely doctor today who was very thorough, caring and helpful and who is arranging an appointment to see him again in a week. I will receive a text with the time. Thank you all,
Visited December 2022
Wootton Vale and Shortstown Surgery has not yet replied.
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Review titled Very helpful receptionist
Rated 5 stars out of 5
by Pat - Posted on 28 December 2022
Would like to say a really big thank you to the receptionist who was so helpful in obtaining a prescription for my son. thank you
Visited December 2022
Wootton Vale and Shortstown Surgery has not yet replied.