Wordsley Green Health Centre
Wordsley Green, Wordsley, Stourbridge, West Midlands, DY8 5PDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Affecting partners health
Rated 3 stars out of 5
by Anonymous - Posted on 12 November 2024
have spoken to someone today with regards to my husband’s prescription. The surgery as reduced my husband’s prescription from monthly to fortnightly now to weekly. As he needed to blood test done, I understand that but as I keep trying to explain to them at this moment unable to get the to get blood form, asked several times if they could post it to us. To get told several different things. They have now said that he will keep being reduced. My husband is a diabetic and also has a heart condition. They are putting my husband’s health at risk.
Visited November 2024
Wordsley Green Health Centre has not yet replied.
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Review titled Superb Practice - Vasectomy
Rated 5 stars out of 5
by Anonymous - Posted on 26 October 2024
I had my vasectomy procedure carried out and the doctor and nurse involved were outstanding throughout, i struggle with local anaesthetic not being effective enough and they both listened and continued with patience and care to make sure i was as comfortable as possible before continuing any part of the procedure, the Doctor and Nurse clearly illustrated their primary focus was my pain management and that it is was done with minimal pain as possible. The Doctors initial consultation put me at ease straight away and clearly illustrated his experience and expertise in the procedure and i had total faith and confidence in him. I was talked through the process and given ample opportunities to ask any questions i might have throughout. On both appointments, during my initial consultation and the appointment for my procedure i was seen within minutes of the allocated appointment time and never left waiting at all. Both the nurse and doctor illustrated exemplary duty of care and compassion in the health care service they were providing and is the prime example of how the standard within the NHS should be. You're a credit to the surgery and to the NHS and just wanted to say thank you for making the procedure and experience as comfortable and stress free as possible.
Visited October 2024
Wordsley Green Health Centre has not yet replied.
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Review titled Receptionist are doctors now.
Rated 1 star out of 5
by Anonymous - Posted on 03 October 2024
I asked if I could see a nurse after being told by the hospital one would be available, because I am bed bound after an operation, to be told by receptionist that other patients who have had the same operation as me make go to surgery. I cant travel all drive a car at the moment. I don't think a receptionist should be saying those kind of comments to a patient to make them feel worse. After all I am asking for a nurse on the advise and practise nurse referral letter the hospital gave me. I am now left to look after a wound in which I have no medical training in what so ever.
Visited October 2024
Wordsley Green Health Centre has not yet replied.
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Review titled Unable to get an appointment
by Anonymous - Posted on 17 June 2024
I have tried to ring up and get an appointment at the given time if 8 am. This has been over a period of four days. I still haven't succeeded. Even though I have had a pharmacist ring me and speak to me at length, with no feedback. On chasing it that person had gone home. I was then informed that there had been two doctors off sick. The receptionists are rude and argumentative. Today I have tried to ring 111 following on from my six weeks of illness which has carried on since being in hospital for two weeks. I was bounced back to 111, even though they had the report there from them advising me to speak to a GP within two hours. Otherwise I must ring back at 8 am in the morning. I am aware that I should not mention names in this review. However, I have also put requests online as requested, but still not got to even speak to any GP over the phone. I understand the system is broken, but this is just not acceptable. I am very concerned about the medication I have had put into my system over a period of six weeks and how it has mentally affected me. But no one cares to think that I be red or a GP to merely ask about my symptoms and reassurance as to why I am in the pain I am in. Example, is it the side effects of the medication I have been on? I am considering my next steps in order to get l help, but in this review , it states that I am unable to leave a review if I wish to make an official complaint. Catch 22 and going round in circles comes to mind.
Visited June 2024
Wordsley Green Health Centre has not yet replied.
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Review titled Outstanding
Rated 5 stars out of 5
by Anonymous - Posted on 19 April 2024
I have been in contact with the surgery on and off for 6 months using both their online system and face to face with GP and nurse. Each time I have been responded to quickly and everyone has taken the time to listen and explain each step to me. I highly recommend this surgery they are fantastic.
Visited April 2024
Wordsley Green Health Centre has not yet replied.
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Review titled Disgusted
Rated 1 star out of 5
by Elizabeth Lawley - Posted on 20 March 2024
I have a water infection that got worse and into my kidneys last Monday 18th, when I did call up the receptionist refuse to book me in appointment to see a doctor face to face, saying fully booked,so I had to stay at home for a day. On Tuesday I call again,the receptionist talk to me as if I was a lair or it's my fault, the sec I said"water infection" she sound like she was voiding of helping me at all. Even though the out hours doctor told me to do this in case the tables didn't work and not getting better before Monday 18th. Leaving me no option but to go back to A&E centre, I hate to think if someone else had a nasty infection that's even worse than mine and they call up for help, but to end up with nothing as well like they did to me. The attitude of this heath centre is sickening and disgusting, not helpful when it comes to more serious illnesses.
Visited March 2024
Review titled Wordsley Green Health Centre
Replied on 21 March 2024
Dear Elizabeth Thank you for your feedback. Having listened to the call recordings I'm confused as to why you've left us such a review. There was no point where you were advised that we were fully booked but instead politely informed that an appointment wasn't required for this issue. Onwards from this we offered reassurance a number of times that our Nurse and Duty Dr had the matter in hand as per our protocol and that we would of course happily chase this for you. You then terminated the call. We're sorry you feel we weren't helping you; we can assure you that a resolution was imminent had you allowed us the opportunity. If you wish to discuss this further, please email the surgery at info.wordsleygreensurgery@nhs.net. Many thanks. Mrs L Somra Practice Manager
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Review titled Prompt and helpful response
Rated 5 stars out of 5
by Trevor Holden - Posted on 07 November 2023
I contacted a receptionist on Friday morning asking if I could be told the results of a blood test that was organised by my hospital. I was finding it impossible to get anyone at the hospital to tell me the result, that is why I rang the surgery. The receptionist at the surgery was very helpful and my request was passed to a doctor. Later that day I had a text message from the doctor and the text message told me the result of the blood test. Excellent service from everyone at the surgery. Thank You
Visited November 2023
Wordsley Green Health Centre has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 15 May 2023
Last week I saw 2 very good GPs on 2 occasions who listened and acted in my interest trying to resolve a painful issue. Today I saw another Doctor who explained everything in detail and had read my notes before I had arrived..was excellent in his knowledge and manner. Also your receptionists are very good and so helpful with a caring attitude speaking to me about my test results . They also got me an appointment on 2 days last week and today I was willing to speak to a doctor on the phone but they made me a face to face appointment. I have been a patient here for 45 years and the level of service has been good but I would rate it very good now. Thank you to all the staff.
Visited May 2023
Wordsley Green Health Centre has not yet replied.
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Review titled Awful. Go anywhere else but here.
Rated 1 star out of 5
by Maggie A - Posted on 12 April 2023
I wish I'd left this practice sooner. You stop even bothering to ask for help because they make it so difficult to get any. It is a 5 week wait for 'routine' appointments (by phone!!) and if you can't get up and ring repeatedly at 8am (I have chronic fatigue), then that is all you can get. You rarely, if ever actually see the Dr, almost all their appointments are by phone. The receptionists are rude and unhelpful. Making you jump through hoops and not interested in helping, I can't even count the amount of times I was told 'you have to...' instead of even trying to help. I needed a letter for my blue badge, which was requested by the council, not me directly. They wrote it, then called me and said if I wanted it, I had to pay. Didn't even speak to me first. With them changing their repeat prescriptions to an app, I discovered my regular medication that I had been ordering for months through prescription direct, was not actually on repeat. I called them and was told I would have to wait 5 weeks to speak to a dr to get it put on repeat! It was only after I switched surgery that I realised I had just stopped seeking help when I really did need it. I would recommend any surgery but this if you actually want care.
Visited January 2023
Wordsley Green Health Centre has not yet replied.