Wrafton House Surgery
9-11 Wellfield Road, Hatfield, Hertfordshire, AL10 0BSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Fantastic nurse
Rated 5 stars out of 5
by Anonymous - Posted on 01 June 2023
I was called today regarding a query I had regarding the menopause, the nurse was absolutely fantastic explaining what could happen and the solutions I could have and also sending literature for me to read . I was very pleased how the conversation went and was put at ease
Visited June 2023
Review titled Wrafton House Surgery
Replied on 14 June 2023
Dear Patient, Thank you very much for such a lovely review. Our nurses always strive to do their best for our patients. They will be very appreciative that you took the time to write a review. Kind regards Sylvia Lane Practice Manager
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Review titled Good experience
Rated 4 stars out of 5
by Jayne Busby - Posted on 30 May 2023
Originaly this was supposed to be a face to face appointment on 5th June but I was contacted with the option of having a telephone appointment to discuss my blood test results. This I agreed to and was told it would be an am call. Very happy I wasn't kept waiting too long and got results explained. Overall a good experience.
Visited May 2023
Review titled Wrafton House Surgery
Replied on 01 June 2023
Dear Mrs Busby Thank you very much for taking the time to write such a lovely review. I will share it with all of the team. Positive reviews are much appreciated by everyone.
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Review titled Friendly and efficient practice
Rated 5 stars out of 5
by Anonymous - Posted on 26 May 2023
This is a helpful and pleasant practice. The receptionists and nursing staff are very efficient and friendly.
Visited May 2023
Review titled Wrafton House Surgery
Replied on 30 May 2023
Dear Patient Thank you so much for taking the time to write a positive review. I will share it with the team and I know that they will be very pleased. Kind regards Sylvia Lane Practice Manager
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Review titled Awful Appointment System
Rated 2 stars out of 5
by Gareth - Posted on 13 March 2023
The appointment system is awful. You have to keep dialing in to the surgery to listen to a recorded message saying "Your call is very important to us" until it drops out and the line disconnects. So far this morning I have tried 26 times to get through with no luck.
Visited March 2023
Review titled Wrafton House Surgery
Replied on 30 May 2023
Dear Gareth I am really sorry that you have been struggling to get through on the telephone. Our telephones are extremely busy, especially first thing in the morning. You can try doing an on line e consultation from the surgery website. This will be responded to, usually on the same or next working day. Kind regards Sylvia Lane Practice Manager
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Review titled Very helpful, and quick appointment
Rated 5 stars out of 5
by Anonymous - Posted on 21 March 2023
I emailed my doctors surgery with an appointment request. I was called back and spoke to nurse, she was kind and listened, gave me advice and then sorted a GP call for me.I had a call from Gp to discuss my issue. I was dealt with promptly and kindly. Thank you wrafton house surgery.
Visited March 2023
Review titled Wrafton House Surgery
Replied on 30 May 2023
Dear Patient Thank you so much for writing such a positive review about your experience in making an appointment plus the response from our practice nurse and GP. I will pass this on to all of the team. Kind regards Sylvia Lane Practice Manager
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Review titled Extremely frustrating
Rated 1 star out of 5
by Anonymous - Posted on 15 March 2023
I am absolutely disgusted and disappointed that not only it is near impisdible to get through to the surgery via phone but once you need a blood test, it regularly doesn't get forwarded to the system. It is now 3rd time we went to QE2 for blood test appointment only to be turned away because there is no request from GP on the system.
Visited March 2023
Review titled Wrafton House Surgery
Replied on 30 May 2023
Dear Patient I am really sorry about your blood test not being on the system. If you had contacted the surgery at the time, we could have looked into it for you. Telephoning later in the morning or afternoon, when the telephones are not so busy should get your through much quicker. Kind regards Sylvia Lane Practice Manager
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Review titled Phone Frustration
Rated 3 stars out of 5
by Frank Bowron - Posted on 02 March 2023
I’ve been trying to get an appointment for 3 days. On the first try, I called in the afternoon as the website suggests, and got a reply in 20 minutes. Unfortunately, I learned this is only for same day urgent evening appointments and was told to call in the morning. For Wednesday and today the phone rang for 30 minutes and timed out 3 times - 90 minutes and I was unable to get through. I then tried an on-line booking via Patient Access but after entering my ID and password you are asked for 3 letters from your long forgotten memorable word. When resetting the favourite word you are sent a code by text message. By the time the code came through it had expired. After five attempts I was locked out. So, on-line booking doesn’t work either. This is very frustrating, but I realise it is just the same at any other surgery. What to do?
Visited March 2023
Review titled Wrafton House Surgery
Replied on 30 May 2023
Dear Mr Bowron I am very sorry that you have had a terrible time trying to get through on our telephones. They are extremely busy first thing in the morning and it usually eases off from approximately 11.00 am. You can try doing an e consult which is accessible from our website. These are usually responded to on the same day or the next working day. Kind regards Sylvia Lane Practice Manager
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 03 August 2023
Ladies in reception are absolutely brilliant nothing is to much bother for them and they always go above and beyond to help. Doctors are also amazing
Visited March 2023
Review titled Wrafton House Surgery
Replied on 25 August 2023
Dear Patient, Thank you so much for taking the time to write such a lovely review of our reception staff. They do a very difficult job which often goes unappreciated. I will share your review with the whole team and I know that it will make their day. Kind regards Sylvia Lane Practice Manager
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Review titled Great Practice
Rated 4 stars out of 5
by Dr Ju-lee Hong - Posted on 12 July 2023
It is reassuring to have a practice that tries to accommodate patients when possible. The best way to seek advice from practitioners is through online consultation because of the short-staffed reception. At the same time, the receptionists are otherwise responsive and welcoming and respectfully handle patients' requests. The practitioners' diagnoses and referrals have been most effective and helpful. Their post-op investigation and skills in translating medical jargon terms into plain English have been most resourceful and supportive.
Visited February 2023
Review titled Wrafton House Surgery
Replied on 28 July 2023
Dear Dr Ju-lee Hong. Thank you so much for taking the time to write a positive review for our surgery. In these difficult times it is not always easy to live up to patient expectations. I will share your review with the whole team and I know that it will be greatly appreciated by them all. Kind regards Sylvia Lane Practice Manager
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Review titled Really happy
Rated 4 stars out of 5
by gwynne ralph - Posted on 28 February 2023
Really pleased I managed to get an appointment on the same morning I needed one. Receptionist was very accommodating and found me an earlier appointment that suited me better. Doctor was excellent. Listened to my symptoms, took time to diagnose (I never felt hurried at all), Explained what she thought might be wrong and told me to rest up and let the medicines take effect. Would also like to mention the pharmacist at boots who took time to talk me through how to use my medicines safely and effectively.
Visited February 2023
Review titled Wrafton House Surgery
Replied on 02 March 2023
Dear Mr Ralph Thank you so much for taking the time to write such a complimentary message. We are always pleased to hear when the system works exactly how it should for our patients. Kind regards Sylvia Lane Practice Manager