Wrafton House Surgery
9-11 Wellfield Road, Hatfield, Hertfordshire, AL10 0BSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Practice Nurse
Rated 5 stars out of 5
by Mandy Pratley - Posted on 23 August 2024
I had an appointment with one of the practice nurses, and she was very kind and considerate and understanding. Based on this experience, I would definitely recommend this surgery.
Visited August 2024
Review titled Wrafton House Surgery
Replied on 27 August 2024
Dear Mandy It was lovely to read your review. Thank you for taking the time to write it. I will share it with the nursing team as they are always delighted to read such positive reviews. Kind regards Sylvia Lane Practice Manager
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Review titled Very helpful and professional
Rated 5 stars out of 5
by Anonymous - Posted on 21 August 2024
The nurse is nice and helpful. She cared about the patient’s need and explained clearly. Her encouragement helped to reduce my worries. She is very patient to listen my questions and gave me a lot of advice which helped to face my health problems. I really appreciated the staff here and thank you so much for their help.
Visited August 2024
Review titled Wrafton House Surgery
Replied on 27 August 2024
Dear Patient Thank you so much for taking the time to write such a positive review. The nursing team will be delighted to read it along with all of our staff. Kind regards Sylvia Lane Practice Manager
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Review titled Amazing nurse, great advice
Rated 3 stars out of 5
by Vicky - Posted on 28 August 2024
While it can be difficult to get an appointment with the Dr. The nurse is exemplary and can handle many queries over the phone (appointments still required for this but easier to arrange) without us needing to take up an appointment others may need, she will clearly state where a Dr's input is required and overall facilitates understanding in a supportive and friendly manner so that the correct information is provided to help the Dr help us in the most efficient fashion. Would recommend.
Visited August 2024
Review titled Wrafton House Surgery
Replied on 28 August 2024
Dear Vicky It was lovely to read your comprehensive review of one of our practice nurses. I will share it with the whole team who get great delight reading them too. Kind regards Sylvia Lane Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Amanda - Posted on 05 July 2024
Nurse was really professional And very nice after I spoke to her About my pneumonia and partial claps lung and my dad dying
Visited July 2024
Review titled Wrafton House Surgery
Replied on 05 July 2024
Dear Amanda Thank you very much for taking the time to write about your experience with one of our practice nurses. I will share it with the whole team who I know will be very appreciative. Kind regards Sylvia Lane Practice Manager
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Review titled Happy Patient
Rated 5 stars out of 5
by Emma Coone - Posted on 29 July 2024
We attended the surgery today with our daughter and were seen quickly and efficiently. The doctor was very thorough and helpful and put both my daughter and myself at ease. The discussion we had lead to a positive outcome which we were very happy with.
Visited July 2024
Review titled Wrafton House Surgery
Replied on 31 July 2024
Dear Mrs Coone Thank you very much for writing such a lovely review for us. The whole team enjoy reading these reviews and and are very appreciative that patients take the time to do so. Kind regards Sylvia Lane Practice Manager
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Review titled Excellent nursing staff
Rated 4 stars out of 5
by Anonymous - Posted on 23 August 2024
Nurse phoned when I was told she would and reassured me regarding a procedure I was requiring and time length
Visited July 2024
Review titled Wrafton House Surgery
Replied on 27 August 2024
Dear Patient Thank you so much for writing such a lovely review about one of our practice nurses. I will share it with the whole team, as I know that they all enjoying reading them Kind regards Sylvia Lane Practice Manager
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Review titled Helpful staff
Rated 1 star out of 5
by Anonymous - Posted on 23 July 2024
The nurse was polite and helpful. Good service thank you. Only comment to add is that parking at the surgery is sometimes a problem.
Visited July 2024
Review titled Wrafton House Surgery
Replied on 23 July 2024
Dear Patient Thank you for taking the time to write a positive review for one of our practice nurses. I will share it with the team who will be delighted to read it. I am sorry if you had trouble parking but there is nothing we can do about it. There is a multi storey car park in the town with free parking for three hours. Kind regards Sylvia Lane Practice Manager
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Review titled Great practice nurse
Rated 4 stars out of 5
by Anonymous - Posted on 10 August 2024
I was seen by one of the Practice nurse who was very professional and made me feel comfortable during the consultation.
Visited July 2024
Review titled Wrafton House Surgery
Replied on 16 August 2024
Dear Patient, Thank you so much for your positive review about one of our Practice Nurses. I will share it with the team Who I know will be delighted to read it. Kind regards Sylvia Lane Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Alwell - Posted on 30 July 2024
The GP was very welcoming, gave full detailed explanation of every information to the last and made the process very interesting
Visited July 2024
Review titled Wrafton House Surgery
Replied on 31 July 2024
Dear Patient Thank you very much for taking the time to write such a lovely review. I will share it with the whole team who are always delighted to read these reviews. Kind regards Sylvia Lane Practice Manager
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Review titled Highly improved standard of care
Rated 5 stars out of 5
by Anonymous - Posted on 31 July 2024
From the receptionists, to getting the appointment and the level of care received within my appointment by 2 doctors specifically, it really has improved ten fold. Personally I think the service is great especially through the widespread NHS troubles that we are going through as a nation. Great work everyone
Visited July 2024
Review titled Wrafton House Surgery
Replied on 31 July 2024
Dear Patient Thank you so much for taking the time to write such a positive review. It is lovely to hear that you feel we have improved ten fold. I will share it with the whole team who I know enjoy reading them. Kind regards Sylvia Lane Practice Manager