Wrekenton Medical Group
Springwell Road, Wrekenton, Gateshead, NE9 7ADContact details and opening times
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Reviews
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Review titled Reception Staff very abrasive
Rated 2 stars out of 5
by Anonymous - Posted on 14 April 2023
I am with this surgery for many years and was always extremely happy being a patient there. However, the reception staff seems to have changed and that change is not to the advantage of the entire surgery. The reception being the first point of contact when booking an appointment, should not give the patient the feeling that they are a nuisance and this is what at least one lady manages to do. This is not a singular observation of mine, as I have contacted the surgery in an attempt of booking appointment since March this year and today finally managed to get one. On every occasion I felt treated like a persona non-grata, she spoke over me, when I asked her to listen I could the aggression rising in her. This is not a trait or behaviour I expect from the reception staff of a doctor's surgery and especially not when there is a lengthy explanation about abusive behaviours not being tolerated by the staff. Where the doctors in this surgery are absolutely brilliant, the new receptionist injects fear of having to book an appointment in the first place. Reading two reviews about this issue prior to mine, I feel this situation should be swiftly dealt with, so patients don't feel as if they are a burden. The lady in question should at least be made aware, that patients are her bread and butter and that is not her job to be a barrier for patients seeking medical advice from a doctor.
Visited April 2023
Review titled Wrekenton Medical Group
Replied on 09 January 2024
Hello I am sorry I am responding late for you but I have just started not long ago. I am really sorry to hear of this and like other reviews, we will improve.I generally work at the practice 9-5 Monday to Friday and I would welcome a conversation anytime so we can resolve the issues at the time. I appreciate this didnt happen for you in April so apologies for that. Thank you - Julian, Practice Business Manager