Wye Valley Surgery
Wycombe Hospital, Queen Alexandra Road, High Wycombe, HP11 2TTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Absolutely abysmal
by Anonymous - Posted on 04 April 2025
I have on going health issues, after I eat I experience such immense pain that I am having trouble eating, I have lost so much weight, I feel physically drained, I have got to the point when I become anxious before eating as I know I will be in pain. I received a message on the NHS site stating my Doctor would be in touch with me regarding my referral, apparently the specialist had contacted my Doctor at the surgery to suggest an alternative to am endoscopy. I waited a week, no call from my Doctor. So I rang the surgery yesterday and booked a call with my Doctor today at 3.45pm because I work mornings. Surprise surprise the Doctor attempted to ring me at 1.34pm, this is logged on my mobile, I could not answer as I was still at work. The Doctor left a message for me to call her back. I did this, the receptionist told me the Doctor would ring again at the booked time, the receptionist continued that the Doctors will usually try to ring twice (I have never heard of this before) shock horror 3.45pm came and went. I rang the surgery at 5pm to say I had not received a call, low and behold the Doctor had left for the day. Apparently she had rang me but I did not answer. How odd is that, I receive a call from the Doctor at the incorrect time and then she tired to ring at the correct time and I didn't answer? Funny that I do not have a missed call from the surgery or a with held number. Why did the Doctor ring in the morning and nit at the given time? Why when I look at my phone do I not have a missed call? She left a voicemail in the morning, why not leave one in the afternoon? How very odd but hey it's Friday now and the Doctor has the weekend off, I still have stomach pain which becomes so intense it makes me feel sick. Apparently she is now going to ring me Monday, not sure how that's going to work as she doesn't work Monday, never mind it's only my health, I am sure the Doctor has my wellbeing as a priority
Visited April 2025
Wye Valley Surgery has not yet replied.
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Review titled excellent physiotherapy service
Rated 5 stars out of 5
by Mrs Monterio - Posted on 04 March 2025
I was seen by physiotherapist, my problems were listened I was examined as I was never checked in my previous surgery. I got to know my ongoing problem and treatment. Im glad i transferred to this surgery. Thank you
Visited March 2025
Wye Valley Surgery has not yet replied.
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Review titled Best Physiotherapist
Rated 5 stars out of 5
by Mrs Saqlain - Posted on 26 March 2025
she was very helpful and kind enough to listen to my issues during my pregnancy. very professional in explaining treatment options. Happy to come back to her for my problems. I cannot thank enough for her patience and valuable suggestions.
Visited March 2025
Wye Valley Surgery has not yet replied.
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Review titled Worst surgery
Rated 1 star out of 5
by Shafaq - Posted on 19 February 2025
This is one of the worst surgeries ever , you can never get a appointment through the phone lines. U called 8.29 am and was 6 in the queue and by 8.36 they closed the lines saying all appointments is booked. How is it possible for them to have so little emergency appointments with so many doctors. Last time I went to the surgery in person after frustrating morning trying to get an appointment and yelled at reception so gave me appointment. And doctors are just worst , my husband has gout and had really high bp and the doctor didn’t bother to give any medication or even check his BP , he had to go to private clinic to get proper diagnosis and medication. This surgery should be fire these useless doctors and hire proper doctors. Do not register here don’t waste our tax money to pay for this mismanaged and terrible surgery
Visited February 2025
Wye Valley Surgery has not yet replied.
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Review titled Poor service
Rated 1 star out of 5
by Giles Ellerton - Posted on 18 February 2025
I wrote a letter to the practice concerning a patient, and over three weeks later I have heard nothing back from them. When calling the practice after waiting over 30 mins I was cut off. I called back again and was told that I was not able to speak to the admin team. Not responsive or professional.
Visited January 2025
Wye Valley Surgery has not yet replied.
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Review titled In house physio
Rated 5 stars out of 5
by Anonymous - Posted on 05 November 2024
Very happy with the fact this GP has a physiotherapist. This makes physio so much more accessible to me. Including access to an app for exercises. Generally I’ve had good experiences with the doctors here. And once I figured out the online appointment request process I’ve found it fairly easy to make an appointment, though the form feels overly lengthy.
Visited November 2024
Wye Valley Surgery has not yet replied.
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Review titled Brilliant physio service
Rated 5 stars out of 5
by Mr Hanson - Posted on 20 November 2024
Im glad to be seen at the surgery. Very professional and thorough examination. Nicely explained about the condition and treatment. Five star service. overall happy with the surgery.
Visited November 2024
Review titled Wye Valley Surgery
Replied on 10 February 2025
Dear Mr Hanson, Thank you for such lovely feedback, about our physio service. We have fed this back to our Team and they are happy you had a positive experience at the practice. Kind regards, Ms N Noel Practice Manager
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Review titled Terrible Practice
Rated 1 star out of 5
by Madeleine Rourke - Posted on 19 November 2024
Unable to make an appointment for my father, who is a cancer sufferer, for days at a time. Phone call will cut off and then position in queue is 20+. His symptoms have progressed and his infection has now moved to his chest. 111 unable to contact surgery either. Only option is to visit A&E, which will make him more unwell and further worsen his condition.
Visited November 2024
Review titled Wye Valley Surgery
Replied on 10 February 2025
Dear M Rourke, I am sorry that your father had a poor experience. If you are still experiencing issues with the practice my Patient Services Manager would be happy to call and discuss this with you. Please email us at bobicb-bucks.wyevalleysurgery@nhs.net for the attention of V.Avery if you would like to speak to us further. Kind regards, Ms N Noel Practice Manager
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Review titled They should be shut down
Rated 1 star out of 5
by Anonymous - Posted on 17 October 2024
For a number of years I have heard my parents complain about a once great surgery. I am not witnessing first hand what they have to deal with. I am trying to book the removal of stitches for one of my parents, this needs to be completed within a timeframe of 14 days. I have so far spent 4 days trying to get through to the surgery. I have spend hours hanging on the phone only to be cut off. My parents paid into the NHS their entire lives to be subjected to this utter shambles of a surgery. The quality care commission needs to do it’s job and sort this place out.
Visited October 2024
Review titled Wye Valley Surgery
Replied on 18 October 2024
Dear Anonymous Thank you for your feedback and l apologise for the stress you have endured trying to get through to the surgery to request this appointment for your parent We are in the process of having a new telephone system installed so hopefully this will alleviate these problems. I believe this matter has now been resolved with yourself satisfactory by myself. Kind regards Vicki Avery Patient Services Manager
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Review titled Helpful receptionist
Rated 5 stars out of 5
by Anonymous - Posted on 29 November 2024
While on my visit to the surgery I was at reception and needed some help, the kind young lady at reception went out of her way to make extra calls and help me. She has a great attitude and was very sweet. I really appreciated the help. Unfortunately I did not get her name but I know she had dark brown hair. I hope this reaches her, thank you
Visited September 2024
Review titled Wye Valley Surgery
Replied on 10 February 2025
Dear Anonymous, Thank you for such lovely feedback, about our receptionist. We have fed this back to our Reception Team and they are happy you had a positive experience at the practice. Kind regards, Ms N Noel Practice Manager