Wye Valley Surgery
Wycombe Hospital, Queen Alexandra Road, High Wycombe, HP11 2TTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Avoid this horrible Surgery
Rated 1 star out of 5
by Ajai Joseph - Posted on 19 June 2024
Someone should do its due diligence and shut this surgery as it could cost lives. Very rude and unapologetic Reception staff work in this Surgery, they lack the most basic empathy needed for this kind of work. A month ago I have called up for an urgent blood test as my symptoms were worsening, spoke to a reception staff who showed complete lack of empathy or even any consideration to a fellow human being, she bluntly said we not do blood tests, check you phone for some kind of a link in the next 5 mins and book an appointment through that portal. Booked an appointment online and the next appointment was after 1 month. Today here I am in the hospital and they have told me that GP hasn’t sent over my details through and it’s can’t be done. Taken day off from work for this and arranged and paid for one days child care to do this. Hospital staff was very kind and asked to call this horrible GP to sent over the details so that they can get it done for me. After 30 minutes on the hold another rude and horrible reception staff who somehow thinks that this is all my fault and now I have to speak to another person from GP after one week before they can even think about a helping me out or resolve this issue. Now they have wasted tax payers money with dodgy hospital appointments and cost me a lot of money at work and child care. Worst part is actually the receptionist who somehow think this is all my fault and never said sorry for this. I’m guessing she might be the one who gave me the initial hospital appointment without doing the due diligence and wasted everyone’s time and money. Avoid this place like plague.
Visited June 2024
Wye Valley Surgery has not yet replied.
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Review titled Impossible to get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 17 April 2024
I have been trying to book an appointment since November 2023. I only have one day off a week and despite calling every week to try to get an appointment, I'm told (by the extremely unhelpful and rude receptionists) that I should book a pre-bookable appointment online. Guess what, there are never any pre-bookable appointments available. I'm disgusted and extremely frustrated that despite paying my taxes I can't even get an appointment when I need it.
Visited April 2024
Wye Valley Surgery has not yet replied.
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Review titled Great Practice. Very Rude Receptionists.
Rated 3 stars out of 5
by Anonymous - Posted on 05 March 2024
The receptionists at the surgery can be very rude. They will often roll their eyes and make you feel like an inconvenience when just trying to access basic care. Further, they can often be rude about patients. Recently, after the gentleman before me had left the queue, one receptionist turned to another and said 'did you see him? he had like one tooth'. Genuinely, they can be outrageously rude and make me quite uncomfortable accessing the surgery. I don't usually leave reviews or give feedback, but I felt I ought to in this circumstance given how uncomfortable I feel at the care given by the receptionists. Plenty of other patients share this concern and I have spoken to them about it.
Visited March 2024
Wye Valley Surgery has not yet replied.
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Review titled Unreliable Surgery
Rated 1 star out of 5
by Anonymous - Posted on 18 March 2024
I tried to book an appointment for my wife as she had temperature over 38.0 and sever headache, I started calling just after 8 and i got disconnected 4 times after answering the call on the 5th occasion i get told no appointments call back after 2pm. Started calling after 2pm got connected straight but this time staff said they couldn't hear me i called again this went on for few attempts and eventually they spoke and said no appointments this was around 2.15pm. This very unprofessional and pathetic service.
Visited March 2024
Wye Valley Surgery has not yet replied.
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Review titled Rude receptionist
Rated 2 stars out of 5
by Anonymous - Posted on 13 December 2023
Doctors are great. Knowledgeable and professional. Reading the other reviews, the physio and nurses also are very good. However, the receptionist is appalling. Very rude and abrupt. Shows absolutely no sympathy or even empathy and tries to find a reason to not give an appointment (I understand they need to triage, but having established the need for an appointment, the receptionist was still trying to not book my son in for an available slot-risking him not been seen at all that day). I wish she would speak to others how she might want to be spoken to when calling up to seek medical care for a loved one. Extremely disappointing.
Visited December 2023
Wye Valley Surgery has not yet replied.
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Review titled Absolutely Terrible
Rated 1 star out of 5
by Anonymous - Posted on 04 December 2023
Spent 30 minutes in the phone when I became number one caller had to wait another 15 minutes, never call them they are absolutely rude, disgusting attitude and they were purposely leave you waiting. Disgusting behaviour, absolutely horrid call staff with a horrible malicious attitude. Then they tell me they have no appointments call back tomorrow.
Visited December 2023
Wye Valley Surgery has not yet replied.
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Review titled Rude receptionist
Rated 3 stars out of 5
by Anonymous - Posted on 24 November 2023
I really can't say anything bad about the doctors at the clinic. They always help me and my family. But unfortunately some ladies at the reception are very rude. There is no word - see you, goodbye, they just put on the phone and there is no opportunity to ask anything else. you even feel like you're doing something wrong by calling the clinic to make an appointment.
Visited November 2023
Wye Valley Surgery has not yet replied.
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Review titled Appalling service
Rated 1 star out of 5
by Anonymous - Posted on 18 October 2023
I phoned the surgery on behalf of my unwell pregnant sister to book an appointment. The call handler very rudely asked why my sister didn’t ring in the morning and why am I even ringing at this time, to which I replied because she was so unwell hence why I’m ringing on her behalf. When I asked which number the doctor will ring (if it’s mine or hers), the call handler responded very abruptly. I’m appalled at the service and response I received from the women on the phone, especially when it’s regarding someone really sick. I honestly got off the phone upset. I hope this gets fed back to the staff because no one deserves to be spoken to and treated like that.
Visited October 2023
Review titled Wye Valley Surgery
Replied on 24 November 2023
Dear Patient (Sister) Thank you for your feedback. I can only apologise for the negative response you received when phoning for your ill sister. This will certainly be fed back to the Reception Manager to monitor and make improvements for the way forward with staff handling calls. If you would like to discuss this further please don't hesitate to contact me by my direct email which is vicki.avery@nhs.net Patient Services Manager
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Review titled Wonderful service from physiotherapist
Rated 5 stars out of 5
by M Khan - Posted on 11 July 2023
I have been seeing her for the last 2 years. Every time the service is exceptional, very positive. Patiently answers all my questions- .5 star service. Thank you
Visited July 2023
Review titled Wye Valley Surgery
Replied on 12 July 2023
Dear Mr Khan Thank you for your 5* review. I am glad our Physio was able to help you and l will certainly pass your review onto her. Many thanks Patient Services Manager
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Review titled Exceptional physio service
Rated 5 stars out of 5
by Anonymous - Posted on 01 July 2023
Physio was extremely professional and very knowledgeable. Took time to explain my condition as well as recovery time frames. She was able to prescribe too. Overall very positive experience. Great asset to the team. Thank you Wye valley.
Visited June 2023
Review titled Wye Valley Surgery
Replied on 11 July 2023
Dear Patient Thank you for your review. We are very happy that your consultation with our Physio was so positive. I will certainly pass this feedback onto the Physiotherapist Kind regards Patient Services Manager