YARDLEY WOOD HEALTH CENTRE
401 Highfield Road, Yardley Wood, Birmingham, West Midlands, B14 4DUContact details and opening times
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Reviews
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Review titled Horrifying organisation
Rated 1 star out of 5
by Sophie Mousley - Posted on 18 August 2022
I asked the practice to register me urgently, as requested by A&E due to having an urgent gynaecological problem and requiring an urgent outpatients referral. It took 4 weeks of calling and asking the admin to process my registration and referral, before they finally registered me and I then had to make another call to ask them to process the referral. As a GP receptionist myself, a registration takes a few minutes whether it’s urgent or not so four weeks was an absolute disgrace, and having to chase up multiple times was irritating. I then needed to arrange a mental health review, and a blood test to which I was told I had to call up on the day at 8:30am. I asked can you not book a routine appointment, and apparently this isn’t possible. So for an ongoing mental health issue, I have to schedule a date to call the GP at 8:30am to probably end up having a telephone triage appointment and being unable to properly review the issue in depth. I managed to book a blood test, three weeks in advance. I arrived to find the doors locked, and the other members of the queue told me that they won’t open until 2pm. I went and sat in my car, assuming my appointment was for the wrong time and returned at 2pm. I went to the desk, explained I arrived at 1:40pm for the doors to be locked. The receptionist snapped at me and told me that I wasn’t here at 1:40pm because she let the person in after me, Mr ‘X’ (she actually said his name which is confidentiality malpractice). Wholly unprofessional to simply tell me I wasn’t there at the correct time. Who is to know to wait at a locked door? She was very rude and made me feel quite uncomfortable, so I asked to rebook. I have now been rebooked for another four weeks time. The organisation of this practice is just ridiculous, god forbid I required an urgent appointment. This ends up in patients just clogging up A&E and urgent care because they can’t receive appropriate treatment from their GP, causing more damage to the NHS on the whole. As soon as possible I will be moving elsewhere, as the treatment from this practice is just laughable.
Visited August 2022
Review titled YARDLEY WOOD HEALTH CENTRE
Replied on 25 August 2022
Dear Sophie Having studied your review I notice a few discrepancies which I would like to discuss further offline. Please email over your availability for a chat to nhsbsolccg.receptionywhc@nhs.net marking it ‘For The Attention of Sophia’ I am disappointed to hear you suggest the reason for high A&E attendance is directly related to ‘the poor organisation of GP practices’ particularly as you state you are a fellow primary care colleague. I look forward to speaking to you soon. Sophia