Yarm Medical Practice
1 Worsall Road, Yarm, Cleveland, TS15 9DDContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Yarm Medical Practice.
Reviews
-
Review titled Really good
Rated 5 stars out of 5
by Anonymous - Posted on 18 November 2024
Great response and process from the first phone call very polite receptionist and very helpful was seen within a couple on hours
Visited November 2024
Review titled Yarm Medical Practice
Replied on 18 November 2024
Dear patient Thank you for taking the time to leave a review. Our reception team aim to provide a polite, friendly and empathetic approach to all of our patients as the first point of contact to the Practice. We are pleased to see that they were able to help you, and provide an appointment so that you were seen in a timely manner. If you know the receptionists name, we would be happy to share your feedback directly with her. Thank you again for your feedback. Kind regards Yarm Medical Practice
-
Review titled Compassion when it was needed.
Rated 5 stars out of 5
by Anonymous - Posted on 05 November 2024
Whilst requesting a fit note for personal problems at home, the nurse practitioner went above and beyond in offering support, a shoulder to cry on (literally) and helpful advice. Demonstrating compassion for when it was needed the most. A credit to the nursing profession and the nhs.
Visited November 2024
Review titled Yarm Medical Practice
Replied on 05 November 2024
Dear patient Thank you for providing some feedback to the Practice. We aim to provide all of our patients a high level of compassion and empathy, and I can see that you have received this today in your consultation. We are pleased to hear that the clinician was supportive and provided advice to help you. If you would like your lovely review to be fed back to the clinician you have consulted with, please email nencicb-tv.a81027@nhs.net. Thank you again. Kind regards Yarm Medical Practice
-
Review titled Appointment at short notice
Rated 5 stars out of 5
by Andrew - Posted on 01 November 2024
I used the e-consult service today. I submitted my info about 1pm and received a text message to ask if I could make an appointment at 5pm, which I could. My appointment was great, I got the help I needed and a prescription for some medication. Very happy with the service I received.
Visited November 2024
Review titled Yarm Medical Practice
Replied on 04 November 2024
Dear Andrew Thank you for taking your time to provide a review on your recent experience at the Practice. The eConsult service is a great means of submitting your medical symptoms / details for clinician review at a time that is convenient for you. Where possible we aim to respond to all eConsults at our earliest convenience with an appointment/ treatment most appropriate to your symptoms / problem. We are pleased to see that you have received prompt care and compassion on you recent encounter with the Practice. If you would like any feedback to be directed to the clinician you have seen, please provide further details to nencicb-tv.a81027@nhs.net, and I will ensure this is shared accordingly. Again, thank you for sharing your recent experience. Kind regards Yarm Medical Practice
-
Review titled Honest Review
Rated 4 stars out of 5
by Iain K - Posted on 28 November 2024
For those who aren’t aware how the system works, an honest review from someone who works 6-6 Mon-Fri, experiancing similar difficulties arranging an appointment as everyone else. If you’re needs are critical ring 999, if less so ring 111, I’ve personally queued, but you need to do so before 7.30 as que’s get long prior to opening at 8. If ringing then promptly at 8, but expect the que to be full, however persistence pays. The use of eConsult is a blessing, and someone will return your call within a couple of hours. Unfortunately the downside of the practice seems to me, to be the high turnover of staff, however following my two recent appointments (review won’t allow named staff praise) it was everything you would expect from a great practice, with a high topographical footprint- lets hope the current staff levels remain in place for the long haul…
Visited November 2024
Review titled Yarm Medical Practice
Replied on 07 December 2024
Dear Iain Thank you for taking your time to provide your honest review of the Practice. We fully appreciate your comments surrounding access to the Practice, and improving access is something we consistently strive for. The eConsult service is a great tool for patients, and again, we are looking at ways in how we can maximise the benefits of this system for our patients. We are currently working on improving our telephone system and increasing our online appointments to help make patient contact to the Practice easier and more streamlined. The Practice has seen some staff members come and go over recent months, for a variety of reasons and we fully appreciate the impact this can have on our practice as well as our patients too. We believe positive changes are coming that will help our patients access our practice. Thank you again for your review. Kind regards Samantha Garbutt
-
Review titled Excellent practitioner
Rated 5 stars out of 5
by Tillie and Kellie Gibson - Posted on 22 November 2024
My daughter attended an appointment accompanied by myself. She left the appointment having felt listened to, along with supporting self care advice, and appropriate medication. Any questions we asked were listed to and explained thoroughly. Thank you!
Visited November 2024
Review titled Yarm Medical Practice
Replied on 07 December 2024
Dear Tillie and Kellie Thank you for taking your time to provide such lovely feedback. We are happy to see your recent experience of the Practice has been positive, and that your daughter was listened, supported and provided all round sound clinical care and knowledge to her questions. All staff at Yarm Medical Practice aim to provide a high standard of care and compassion to all of our patients, and we are extremely happy that you and your daughter received this. Your feedback will be shared with the clinician and the wider Practice team. Thank you again. Kind regards Yarm Medical Practice
-
Review titled What I expected.
Rated 4 stars out of 5
by J Payne - Posted on 14 October 2024
I think 20 minutes on the 'phone to get through to reception is too long. The rest of the visit was satisfactory.
Visited October 2024
Review titled Yarm Medical Practice
Replied on 15 October 2024
Dear patient Thank you for leaving a review of the Practice. We fully understand your frustration at accessing the Practice via telephone. We are receiving a high volume of telephone calls incoming to the Practice, and are currently recruiting additional receptionists to help deal with this demand. We do have the option for patients to submit an eConsult which is available via the website. This allows the patients to provide details on their ailment, and will be reviewed and triaged by a GP for management. We do have a limitation on the number of eConsults we receive per day. This may not be suitable for all patients, but it is an alternative option to the telephone. We do also have appointments available to be booked via the Systm1 or Airmid app. These appointments become available at various times throughout the day. If you are not signed up to online services, please come into Practice with photographic ID and we can initiate this for you. Whilst we do appreciate your frustrations in obtaining an appointment, we are pleased to see that your experience following this was a positive one. Again, thank you for feedback, and be assured your comments will be taken on board. Kind regards Yarm Medical Practice
-
Review titled Great service
Rated 5 stars out of 5
by Anne Cooley - Posted on 14 October 2024
We attended the flu clinic and had a fantastic experience! Super efficient staff, no waiting times, everyone was very friendly & professional. Well done staff at Yarm Medical Centre!
Visited October 2024
Review titled Yarm Medical Practice
Replied on 15 October 2024
Dear Anne Thank you for you lovely feedback. The Practice team worked hard to ensure the smooth running of our mass flu clinic, in order for our patients to be efficiently streamlined through the Practice in a minimal amount of time whilst maintaining a high level of professionalism and politeness. To see that this was exactly how the day ran, and that this was welcomed by patients is very much appreciated. Your positive words will be shared with the wider Practice team. Kind regards Yarm Medical Practice
-
Review titled Good experience
Rated 5 stars out of 5
by Janet Seddon - Posted on 14 October 2024
Attended for annual flu vaccination. Very efficient, staff were kind, friendly and professional in their manner. Well organised procedure.
Visited October 2024
Review titled Yarm Medical Practice
Replied on 15 October 2024
Dear Janet Thank you for you lovely feedback. The Practice team worked hard to ensure the smooth running of our mass flu clinic, in order for our patients to be efficiently streamlined through the Practice in a minimal amount of time whilst maintaining a high level of professionalism and politeness. To see that this was exactly how the day ran, and that this was welcomed by patients is very much appreciated. Your lovely review will be shared with the wider Practice team. Kind regards Yarm Medical Practice
-
Review titled Good local doctors surgery.
Rated 5 stars out of 5
by David Darby - Posted on 14 October 2024
Arrived a little late for my flu jab. Reception staff greeted me warmly ticked off my name pn her list. "Dont worry about registering your car as the system has been turned off for today". Then l was directed to another friendly monitor who ushered me speedily into an open corridor where another receptionist awaited. Here l received the important id questions as l disrobed exposing my left arm and shoulder. I felt the sharp prick as l received the injection and before you knew it l was on my way out, towards the open door at the rear of the building. All in all a very speedy effective visit to my local doctors surgery. Well done all concerned.
Visited October 2024
Review titled Yarm Medical Practice
Replied on 15 October 2024
Dear David Thank you for your lovely and detailed review. The Practice staff have worked hard to ensure an efficient and smooth running service for delivery our flu vaccinations. To see that this was received by yourself, in a time effective way and to be greeted by numerous members of staff in a professional and friendly manner has been feedback that is well received by the Practice. Your feedback will be shared with the wider Practice team, and we would like to thank you again for sharing this. Kind regards Yarm Medical Practice
-
Review titled Great Practice very professional
Rated 5 stars out of 5
by Joan Barron - Posted on 01 October 2024
The practioner was very polite,professional and knowledgeable about my condition. He identified the problem quickly and offered appropriate solutions.
Visited October 2024
Review titled Yarm Medical Practice
Replied on 11 October 2024
Dear Joan Thank you for taking your time to provide some lovely feedback for us. We aim to provide high level, quality care to all of our patients, and make them feel listened to and reassured in their ailment. Your feedback will be shared with the clinician you have consulted with, as well as the wider practice team. Again, thank you for taking the time to leave such lovely feedback. Kind regards Yarm Medical Practice