Yarm Medical Practice
1 Worsall Road, Yarm, Cleveland, TS15 9DDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled The nurse was great
Rated 5 stars out of 5
by Marta Studholme - Posted on 09 October 2024
The nurse who I saw today about the Hrt could not have been more helpful if she tried. Very knowledgeable and took action to solve my issues before i even told her what the issues were- very perceptive- thank you
Visited October 2024
Review titled Yarm Medical Practice
Replied on 11 October 2024
Dear Marta Thank you for taking your time to provide a positive review. We aim to make our patients feel listened to, whilst provide high quality care and solutions to them. Your feedback will be shared with the nurse you have consulted with, as well as the wider practice team. Again, thank you for taking the time to leave such lovely feedback. Kind regards Yarm Medical Practice
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Review titled Recommendation to Dr
Rated 5 stars out of 5
by Samantha Corner - Posted on 24 September 2024
Would like to give positive feed back and praise to the Dr for his empathy care and attention to my daughter this morning Made her feel comfortable and at ease and also made it seem less intimidating for a little girl and fun I actually left and thought somehow I need to give good feed back and pleased I received a text to give feedback So Thank you and wish I could write his name also so he gets the recommendation deserves
Visited September 2024
Review titled Yarm Medical Practice
Replied on 11 October 2024
Dear Samantha Thank you for taking your time to provide some lovely feedback for us. We aim to provide high level, quality care to all of our patients. We are happy to read that you have received this in your visit, that your daughter was put at ease and was comfortable with the clinician. If you would like to provide further details regarding the clinician who consulted with your daughter, so that your feedback can be fed back to them, please email the practice and I will ensure this is directed to them. Again, thank you for taking the time to leave such lovely feedback. Kind regards Yarm Medical Practice
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Review titled excellent experience
Rated 5 stars out of 5
by Anonymous - Posted on 19 September 2024
first time with this lovely young doctor . a very helpful and useful visit was feeling very nervous but was immediately put at ease and had condition explained in lucid and precise manner and conclusion. .thank uou so much! young lady at reception extremely helpful and printed off required info. very busy with lots of customer quires . in all a fantastic service . have been with practice since 1977 and feel lucky to enjoy a free and envaluable part if life
Visited September 2024
Review titled Yarm Medical Practice
Replied on 11 October 2024
Dear patient Thank you leaving such a positive review. We aim to provide all round quality care to all of our patients. From your review, it appears you have received excellent care from receptionists and clinicians, where you have been put at ease and provided with the information you require in a timely manner. Ensuring our patient journey through the Practice is a positive experience is where we strive for. Your feedback will be shared with the wider practice team, however, if you would like either receptionist or clinician to be highlighted individually, please do not hesitate to contact the practice. Thank you again for your lovely review. Kind regards Yarm Medical Practice
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Review titled Worst GP practice
Rated 1 star out of 5
by Amanda - Posted on 07 October 2024
Just joined this practice as moved to the area. After 8 attempts to call over a 2 hour period when I finally got through I waited 35 minutes to speak to someone. All I wanted was to set up the family’s repeat prescriptions. She directed me to the website - I asked if I could use the NHS App which is far easier but no they don’t use it. I asked if I’d get confirmation that the prescription was accepted and being processed to which she said no. I said how was I supposed to know when it was ready to which she suggested I contact my nominated pharmacy which I’ve done every day for over week - still no prescription. I’ve tried ringing again today, again can’t get through been trying for over an hour just an automated voice stating call back later. I’m changing practice again, don’t care if it takes 2 weeks I’m definitely not staying with this one! My advice, let patients use the NHS App, the App would let me know when and if my prescription would be ready. Improve your telephone service it’s extremely poor
Visited September 2024
Review titled Yarm Medical Practice
Replied on 11 October 2024
Dear Amanda We are sorry to hear you have not received a pleasant experience with the Practice. From reading your review, it appears as you may not have received the correct information. Whilst Yarm Medical Practice is not “responsible” for the NHS app, we are able to receive prescription requests via this method. If you are a new patient however, it may be that the NHS app has not been linked to your new practice. Our prescription team turn prescription requests around within 5 days, usually within 2-3 days. If there is ever a problem as to why this cannot be done, they are efficient and contact the patient directly explaining the problem. If this has not occurred, we would need to investigate the reasons for this. The Practice receives a high volume of calls, which our receptionists respond to as quickly as possible. We appreciate the frustration this causes for patients and we are working to improve this for all of our patients. We would like to investigate your issues further, to listen back to any telephone calls, look into why your prescription was not issued and identify any learning or training needs for the Practice teams. We would appreciate it if you could email the practice with further details, and mark it for the attention of the Practice Manager. We will ensure it is looked into further. Kind regards Yarm Medical Practice
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Review titled Caring professional
Rated 5 stars out of 5
by M L Wright - Posted on 24 September 2024
Very happy with appointment with advanced care practitioner today. Active listening and subsequent help.
Visited September 2024
Review titled Yarm Medical Practice
Replied on 11 October 2024
Dear patient Thank you for taking your time to provide this review. We aim to provide high level, quality care to all of our patients, and make them feel listened to and reassured in their ailment. Your feedback will be shared with the wider practice team. If you would like to highlight this to the clinician you have consulted with, please contact the Practice. Again, thank you for taking the time to leave such lovely feedback. Kind regards Yarm Medical Practice
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Review titled Friendly & Professional
Rated 5 stars out of 5
by Anonymous - Posted on 20 September 2024
I was put at ease as soon as I entered the practice. I am a nervous patient but I needn’t have worried. Very friendly & professional. The doctors I spoke to had time to listen to me & made me feel comfortable.
Visited September 2024
Review titled Yarm Medical Practice
Replied on 11 October 2024
Dear patient Thank you for your review. We are happy to read of your positive experience with the Practice, and that you have been treated with friendliness, politeness and professionalism. Providing our patients with high quality care is what we strive for. Again, thank you for your positive review. Kind regards Yarm Medical Practice
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Review titled Great booking procedure
Rated 5 stars out of 5
by Kathy - Posted on 24 September 2024
Swift and efficient blood test booked via the link sent to me after phone appointment with nurse practitioner. Fab service!
Visited September 2024
Review titled Yarm Medical Practice
Replied on 11 October 2024
Dear Kathy Thank you for your feedback. Our appointment link booking system is proving popular with many patients, and provides the opportunity for patients to select an appointment suitable to their needs and at a time and date convenient to them. The practice is utilising the use of these booking links more and more, to try and help our patients access the practice in a more efficient manner. To hear that you have the experience a positive one has been welcoming to know they are providing high patient satisfaction. Again, thank you for taking the time to provide such lovely feedback. Kind regards Yarm Medical Practice
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Review titled Friendly Practice
Rated 5 stars out of 5
by Dianne Nielsen - Posted on 16 August 2024
Advanced Nurse was helpful explaining the overall potential problem, using a skeletal diagram to show me what could be happening.
Visited August 2024
Review titled Yarm Medical Practice
Replied on 16 August 2024
Dear Dianne Thank you for taking the time to provide some feedback on the Practice. We are happy to hear you have had a positive experience with the Practice, and that you have received a consultation where you were listened to and provided a thorough explanation. This is the level of care we always aims to provide. Your feedback will be shared with the clinician you consulted with, and the wider Practice team too. Thank you. Kind regards Yarm Medical Practice
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Review titled another stressful visit
Rated 1 star out of 5
by Paul Felce - Posted on 22 August 2024
the practice lived up to it`s reputation today. having had the stress of trying to arrange a telephone consultation with a doctor about injecting blood thinners before a holiday who was fantastic and arranged a prescription for me to pick up from the pharmacy. the doctor was not from this practice. he told me to just pop into the practice to have a quick work with the nurse about how to inject correctly. literally a 30 second conversation between appointments would be fine. i could have waited which would be fine. this is obviously to difficult for the receptionist to arrange and after consulting her supervisor i was informed that i would need to make an appointment to do this but there wasn`t any before flying in a few weeks. i don`t require taking up an appointment. why is everything with this practice so really difficult and so stressful? as if they go out the way to be difficult and awkward. you cant phone up, see your GP. currently taking high blood pressure tablets which is not helped by having to come to this place every few weeks. i will go and speak to the pharmacist at Cohens next door who are way more helpful.
Visited August 2024
Review titled Yarm Medical Practice
Replied on 24 August 2024
Dear Paul Thank you for taking the time to leave your feedback about your recent experience. I am sorry you feel that the Practice has not met your expectations on this occasion. The GP you consulted with, should have either provided you with the information you required at the time of your consult, or asked you to make an appointment if further advice was needed. Unfortunately, all of our clinicians, including our nurses times is allocated with appointments all day, and so they do not have capacity to squeeze in additional patients. Any consultation with a patient needs to be delivered safely, and this includes enough time being allocated to ensure the nurse can provide the necessary information to the patient as well as giving the patient the opportunity to ask any questions and ensure they have understood what has been relayed to them. Our receptionists would not be able to to arrange your request, if their is no time on the day available. Our main priority is to ensure the safety of our staff and our patients. Kind regards Yarm Medical Practice
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Review titled Wonderful practice
Rated 5 stars out of 5
by Nicola Smith - Posted on 30 August 2024
The Nurse Practitioner was incredibly kind & organised a blood test, ECG & prescription for medication to happen immediately which has definitely helped reduce my anxiety regarding my blood pressure. Thank you so much for your kindness, your reassurance & your efficiency - I really appreciated this. You are a total asset to the practice & the NHS - thank you again!
Visited August 2024
Review titled Yarm Medical Practice
Replied on 18 September 2024
Dear patient Thank you for leaving such a lovely review. Yarm Medical Practice strives to give a high standard of quality care, and it appears your recent encounter with the Nurse Practitioner demonstrates we have achieved this. The kindness and reassurance provided by the Nurse Practitioner to help ease your anxieties was lovely to hear. Your review will be shared with the wider Practice as well as the Nurse Practitioner you have seen. Again, thank you for taking the time to leave such positive words. Kind regards Yarm Medical Practice