Yarm Medical Practice
1 Worsall Road, Yarm, Cleveland, TS15 9DDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Outstanding service
Rated 5 stars out of 5
by Michael Clarke - Posted on 21 July 2023
After my consultation the Doctor arranged for me to have an MRI. This took place 6 days later and in less than 24hours the doctor rang me with the results and discussed the next course of action. I have also had a follow up call to confirm that there has been no further deterioration in my well being. The level of attention gives me every confidence in my problem being resolved.
Visited July 2023
Review titled Yarm Medical Practice
Replied on 25 July 2023
Dear patient, Thank for taking the time to provide a review of your recent contact with the Practice. We are happy that you have encountered a positive experience with the Practice, and you are highly satisfied with the level of care the clinician has provided you. If you would like this feedback to be passed directly to the clinician you have consulted with, please email the Practice on nencicb-tv.a81027@nhs.net with the clinicians details, and we will ensure this is fed back. Once again, thank you for taking the time to share your experience, it is greatly appreciated. Kind regards Yarm Medical Practice
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Review titled Appointments
Rated 2 stars out of 5
by Anonymous - Posted on 11 May 2023
Appointment system is a joke. Ring for ages on a morning to get on to the phone at 8am for an appointment (never get through til 8.30/45) then get told instantly ‘no appointments today’ they don’t ask about anything before saying this. Then when you ask when can you have one as it’s for something important, get miserable responses as if they don’t want to help. Left waiting days longer for an appointment. Told can’t send a link for photos as it takes too long so to use eConsult… which told me to book an appointment ASAP.. what was the point a I’ve got one booked but not til next week. Have to have an appointment for something different and given an awkward time I will struggle to attend, but told this is the earliest one and only time on that day. Comes to it, and I’m 7 minutes late due to where I work, and told I’ve lost the appointment as you only get a certain amount of time, next one offered the week after.. left without my prescription for god knows how long now! Really unhelpful staff on reception and starting so see why everyone complains.
Visited May 2023
Review titled Yarm Medical Practice
Replied on 14 May 2023
Dear patient Thank you for taking your time to provide feedback on your experience with the Practice. I am sorry that you have not had a satisfactory experience with the Practice. At this moment in time, demand is significantly outweighing capacity. We are receiving on average 800 calls per day, the majority of them coming at 8am. We are in the process of recruiting additional reception staff to help with this. With regards to appointments, we only have a limited number of appointments each day as we have to ensure the clinicians are working at a safe capacity. Having said this, we are providing more appointments than pre-pandemic, and we always have a GP available for urgent patients who are needing urgent help that day. I would, however, expect my receptionists to obtain some information about your symptoms so that they can determine if your problem is clinically urgent. If this has not happened then I do apologise and I will ensure that this is re-iterated to all staff. With regards to the appointment you had received at an "awkward time" - the receptionists can only offer what appointments are still available at the point of patient contact. The majority of appointments are 10 minutes (however, I am not saying yours was) and so if you attend 7 minutes into that appointment, it only leaves 3 minutes for the clinician to consult with you which in insufficient time and unsafe. We have full appointment ledgers on a daily basis and so cannot always accommodate patients who arrive late as it will impact on the entire day. You have raised some points, that I would like to look into further - specifically around your telephone call and eConsult - which could provide useful training / learning points. If you would be happy to contact the Practice to provide your details, I would be more than happy to investigate this further. Kind regards Yarm Medical Practice
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Review titled Great practitioner!
Rated 4 stars out of 5
by jayde bassett - Posted on 24 May 2024
Although I still think it’s crazy you can’t book an appointment in advance, as a mum of a toddler that works. This is very difficult! But today I was lucky, I got through at 8:10am and was booked in the surgery for 8:30. It was my first time seeing this practitioner , and the experience was great! I felt heard, he was sympathetic and seemed genuinely interested in the problem I was having. He carried out my referral in the room and told me I can contact the surgery if anything changes and he will help as much as he can. I can’t thank him enough, best experience in a long time. Thank you
Visited May 2023
Review titled Yarm Medical Practice
Replied on 03 June 2024
Dear Jayde Thank you for taking the time to leave such a lovely review. We appreciate your comments about the difficulty obtaining an appointment. At the moment, demand is simply outweighing capacity, however we are working hard to try and improve this. From your comments, it appears that you had a really positive experience with the practitioner, and the feedback will be shared with them. Here at Yarm, we so strive ourselves on providing the best patient care that we possibly can - and it appears you have received this level. Again, your lovely words are very much appreciated. Kind regards Yarm Medical Practice
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Review titled Very friendly Service
Rated 4 stars out of 5
by David Wright - Posted on 21 May 2024
After initial difficulty obtaining an appointment once I got an appointment, the service was professional, friendly and compassionate.
Visited May 2023
Review titled Yarm Medical Practice
Replied on 03 June 2024
Dear David Thank you for taking the time to leave such a lovely review. We appreciate your comments about the difficulty obtaining an appointment. At the moment, demand is simply outweighing capacity, however we are working hard to try and improve this. From your comments, it appears that you had a really positive experience with the practice, and the feedback will be shared with the wider team. Here at Yarm, we so strive ourselves on providing the best patient care that we possibly can - and it appears you have received this level. Again, your lovely words are very much appreciated. Kind regards Yarm Medical Practice
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Review titled Appointments
Rated 1 star out of 5
by Anonymous - Posted on 05 April 2023
After waiting on the phone for 45 minutes I was told no appointments left call back again at 8am tomorrow. Having felt poorly for several days , not getting any better and being over 75 I contact NHS 111. Saw a Doctor later that day, was told I had a bad chest infection and was given treatment.
Visited April 2023
Review titled Yarm Medical Practice
Replied on 12 April 2023
Good morning Thank you for taking the time to provide feedback. I am sorry to hear about your recent experience with the Practice. I would expect my reception team to ask for further details regarding your symptoms before simply saying "there are no appointments". I would appreciate it, if you could make contact with the Practice so I can obtain further details, in order to allow me to listen to the telephone call and identify if there are any training needs. I look forward to hearing from you. Kind regards Yarm Medical Practice
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Review titled No appointments
Rated 1 star out of 5
by R ashdown - Posted on 04 May 2023
Unable to get an appointment. Having felt very ill, I have queued outside in the cold for 40 minutes this morning. By the time I was seen, the appointments had ran out and they told me I would have to come back at 8am tomorrow to queue in the hope of getting an appointment. Not sure how they can tell everyone to queue at 8am when they know there's only a limited number of appointment available. The practice seems extremely disorganised and unable to priorities their workload. I would suggest that better time management and an empathetic approach to patient care would greatly improve efficiency. Lots of pen pushers how take great pleasure in doing their jobs to a minimum
Visited April 2023
Review titled Yarm Medical Practice
Replied on 14 May 2023
Dear patient Thank you for taking your time to provide feedback on your experience with the Practice. I am sorry that you have not had a satisfactory experience with the Practice. You are correct, we do have a limited number of appointments available each day as we have to ensure the clinicians are working at a safe capacity. At this moment in time, demand is significantly outweighing capacity. Having said this, we are providing more appointments than pre-pandemic, and we always have a GP available for urgent patients who are needing urgent help that day. I would expect my receptionists to obtain some information about your symptoms so that they can determine if your problem is clinically urgent. If this has not happened then I do apologise and I will ensure that this is re-iterated to all staff. Kind regards Yarm Medical Practice
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Review titled E consult.
Rated 4 stars out of 5
by Anonymous - Posted on 19 April 2024
I am disappointed that the practice has declined to accept e consult sometimes and asks you to try the next day. It is useful when you can’t get an appointment but needs to be available all the time as it was in the past. Poor service when this happens.
Visited April 2023
Review titled Yarm Medical Practice
Replied on 20 April 2024
Dear patient Thank you for taking your time to provide feedback to the Practice. Unfortunately, due to the increasing numbers of eConsults being received in Practice, we have needed to limit the number received each day. We were receiving in excess to 100-150 per week, which was becoming unsafe numbers. To ensure the safety of both our staff and our patients, we have had to make the difficult decision to limit the number of contacts via eConsult. Whilst we fully understand the frustration at not being able to submit an eConsult, the Practice is open between 8:00am and 6:00pm for telephone calls or face to face contact at reception. We hope you can understand our decision. Kind regards Yarm Medical Practice