Yarm Medical Practice
1 Worsall Road, Yarm, Cleveland, TS15 9DDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Friendly and professional staff
Rated 5 stars out of 5
by Philip Knaggs - Posted on 07 January 2025
Was seen for a number of issues, all dealt with professionally. Was seen on time (was even early). Would prefer a better way of making ab appointment rather than waiting direct until the practice opens at 08:00. I've never had success with the phone.
Visited January 2025
Review titled Yarm Medical Practice
Replied on 25 January 2025
Dear Philip Thank you for leaving feedback to the Practice. We are delighted to hear that you have been dealt with professionally for a number of issues, and you have left the Practice happy with the care that you have received. We fully understand your frustrations with regards to booking an appointment. We are currently looking at way to improve telephone access for booking appointments. In the meantime, we do offer appointments available online, if you have online access set up (if you do not, please pop into the Practice with photographic ID and we would be happy to initiate this). We also offer eConsult, which is available via our website and review directly with a clinician. As we make further improvements to our booking system, we will share this with our patients. Thank you again for taking your time to provide feedback to the Practice, all of which will be taken on board. Kind regards Yarm Medical Practice
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Review titled Great practice
Rated 5 stars out of 5
by Jodie short - Posted on 28 January 2025
Over the last 24 hours both myself and my daughter needed to be seen. On both accounts I was able to get an appointment through the app and the Dr was excellent with my daughter and went above and beyond with me, taking time to listen and discuss next steps.
Visited January 2025
Review titled Yarm Medical Practice
Replied on 10 February 2025
Dear Jodie Thank you for taking your time to leave a review on the Practice. We are delighted to hear that both yourself and your daughter received an appointment, and were consulted in such as way that you felt listened to and with an understanding of the next steps in your treatment. This is the high standard of care we aim to achieve at Yarm Medical Practice. Your review will be shared with the clinician you have consulted with. Thank you again for providing such a lovely review. Kind regards Yarm Medical Practice
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Review titled Great
Rated 5 stars out of 5
by Samantha Higgins - Posted on 23 December 2024
The gentlemen who seen me was great. He was very knowledgeable and explained everything to me in detail in a way that I understood. He put me at ease straight away and was caring and compassionate. I left feeling like he truly cared about my well being, he listened carefully to everything I said and offered advice and assistance, which has given me hope. I couldn’t have asked for anything more. He is a credit to the team and the surgery. Thankyou. Also the reception staff were very friendly and helpful.
Visited December 2024
Review titled Yarm Medical Practice
Replied on 31 December 2024
Dear Samantha Thank you for taking your time to provide such a lovely review. We are pleased to hear that your recent experience has met the high standards that we set ourselves as a Practice. All of our staff aim to be as polite, respectful and helpful as possible - and I can see you received this level from our reception staff upon contacting the practice. The feedback you have provided about the clinician you have consulted with is exceptional and we are delighted that he has listened to your concerns, he has put you at ease by explaining in a way you understood and felt his care and compassion within your consultation. Your review will be shared directly with the clinician as well as the wider Practice Team. Thank you again. Kind regards Yarm Medical Practice
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 19 December 2024
The system is all wrong and doesn’t work. You can’t attempt to make appointments unless you ring at 8. When you ring at 8 the phone line is full. If you eventually get through you get told all the appointments have gone. Took a week to get an appointment. I was prescribed antibiotics for 5 days and felt remarkably better however after 3 days after the dose had ran its course the symptoms were back. Called in to see if it could be repeated as it seemed a waste of time to make another appointment when we know what’s wrong to be told no you need another appointment. Back to square one
Visited December 2024
Review titled Yarm Medical Practice
Replied on 31 December 2024
Dear patient Thank you for taking your time to leave your feedback. I am sorry to hear your recent experience has not met your standards. Unfortunately, as we approach winter pressures, the current demand for appointments is outweighing our current capacity. Our appointments are released at a variety of times throughout the days and for a differing number of days in advance. The Practice does have appointments available to book online, if you have the means to do this. If not, please call into the Practice with some photographic identification and we can set this facility up for you. We do also offer an eConsult service, which is available via the website. This gives the patient the opportunity to provide some simple details in response to some appropriate questions, for the GP to review and decide on the next course of action. Please be mindful however, to ensure the safety of our patients and our staff, eConsults are capped to a safe level in a similar way to our appointments. Whilst I appreciate your frustration at not being able to obtain a further course of antibiotics at your request, the Practice needs to ensure patient safety and ensure clinical symptoms require further antibiotics. This would therefore require a further telephone call or face-to-face appointment with a clinician. I would like to thank you again for feeding your frustrations back. They will be helpful when looking at how we can improve our current ways of working. Kind regards Yarm Medical Practice
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Review titled Great Practice
Rated 5 stars out of 5
by linda mitchell - Posted on 13 December 2024
Rang at 8.00 am and had an appointment for 9.30, the Advanced Care Practitioner was very helpful and supportive, put me at ease, also provided a phone follow up which was reassuring that I could have that contact a few days into my treatment. A great experience
Visited December 2024
Review titled Yarm Medical Practice
Replied on 19 December 2024
Dear Linda Thank you for taking time out of your day to provide feedback tot he Practice, and such lovely feedback too. We are pleased to hear that you have received a high level of care, compassion and support upon contacting the Practice and within your consultation with the Advanced Care Practitioner. This is the high level of care the Practice strives to achieve. Your feedback will be shared directly with the Advanced Care Practitioner and the wider Practice Team. Thank you again. Kind regards Yarm Medical Practice
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Review titled Reassuring appointment
Rated 5 stars out of 5
by Anonymous - Posted on 29 January 2025
My concerns and health problems were dealt with in an understanding and helpful face to face appointment . My referral request was done quickly and was much appreciated.
Visited December 2024
Review titled Yarm Medical Practice
Replied on 10 February 2025
Dear patient Thank you for taking your time to provide feedback to the Practice. We are pleased to hear that you have received an appointment, and follow up care in a timely manner. All staff here aim to provide compassion and empathy to all of our patients. If you would like you feedback to be shared directly with the staff members you were dealing with, please make contact with the Practice on nencicb-tv.a810217@nhs.net. Thank you again for your feedback. Kind regards Yarm Medical Practice
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Review titled Great staff and practice
Rated 5 stars out of 5
by James Hunt - Posted on 18 November 2024
I went to see the staff from here for an appointment and he was very professional and gave great advice and service to me. I am not so keen on seeing new doctors usually as I suffer from anxiety however he made me feel at ease and comfortable talking to him.
Visited November 2024
Review titled Yarm Medical Practice
Replied on 18 November 2024
Dear James Thank you for your lovely feedback. We are pleased to hear you have received a high level of care from our clinician, that he has listened to you and was able to put you at ease. Our Practice aims to provide this level to all of our patients. Your feedback will be shared directly with the clinician too. Thank you again for providing this positive feedback. Kind regards Yarm Medical Practice
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Review titled Amazing service
Rated 5 stars out of 5
by Chris Wilson - Posted on 08 November 2024
I seen doctor lee chester with a chest infection and felt pretty rubbish straight away I felt at ease after speaking with mr chester then he also mentioned he would call me Friday to check I was improving 😊 and he did . At a time when the NHS is really stretched its nice to think there is people like Mr chester going yer extra mile . Thank you
Visited November 2024
Review titled Yarm Medical Practice
Replied on 10 November 2024
Dear Chris Thank you for leaving such a lovely review. We are pleased to see that your recent contact with our Advanced Clinical Practitioner, Lee, has been a positive one for you, where he has gone "the extra mile" to ensure you have been listened to and have received treatment that has worked for you. We will ensure you feedback is relayed directly to him also, so that we can recognise his hard work but also so that he is aware of your kind words and appreciation. Thank you again for taking the time to leave a review. Kind regards Yarm Medical Practice
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Review titled Really good
Rated 5 stars out of 5
by Anonymous - Posted on 18 November 2024
Great response and process from the first phone call very polite receptionist and very helpful was seen within a couple on hours
Visited November 2024
Review titled Yarm Medical Practice
Replied on 18 November 2024
Dear patient Thank you for taking the time to leave a review. Our reception team aim to provide a polite, friendly and empathetic approach to all of our patients as the first point of contact to the Practice. We are pleased to see that they were able to help you, and provide an appointment so that you were seen in a timely manner. If you know the receptionists name, we would be happy to share your feedback directly with her. Thank you again for your feedback. Kind regards Yarm Medical Practice
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Review titled Compassion when it was needed.
Rated 5 stars out of 5
by Anonymous - Posted on 05 November 2024
Whilst requesting a fit note for personal problems at home, the nurse practitioner went above and beyond in offering support, a shoulder to cry on (literally) and helpful advice. Demonstrating compassion for when it was needed the most. A credit to the nursing profession and the nhs.
Visited November 2024
Review titled Yarm Medical Practice
Replied on 05 November 2024
Dear patient Thank you for providing some feedback to the Practice. We aim to provide all of our patients a high level of compassion and empathy, and I can see that you have received this today in your consultation. We are pleased to hear that the clinician was supportive and provided advice to help you. If you would like your lovely review to be fed back to the clinician you have consulted with, please email nencicb-tv.a81027@nhs.net. Thank you again. Kind regards Yarm Medical Practice