Yarm Medical Practice
1 Worsall Road, Yarm, Cleveland, TS15 9DDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great access and people
Rated 5 stars out of 5
by Bill - Posted on 12 October 2024
I needed to see someone about an issue and I know sometimes it can be difficult but I was able to see someone quickly, had blood samples taken and returned very quickly and discussed issues and way forward in a very short time. Planned follow up in a month. Excellent.
Visited October 2024
Review titled Yarm Medical Practice
Replied on 15 October 2024
Dear Bill Thank you for taking your time to leave your review. We are to happy to see your recent contact with the Practice has been a positive experience, and that you were able to consult with a clinician, obtain tests and results, and then have a management plan proposed in a short amount of time. We aim to ensure our patients are listened to and treat in a timely manner whilst providing a high quality of patient care. We would like to thank you again for your review. Kind regards Yarm Medical Practice
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Review titled Showed Empathy and Listened
Rated 5 stars out of 5
by Gordon.hardwick - Posted on 14 October 2024
My recent Appointment was conducted in a very thorough & Professional way by my Dr and my further treatment appointments were scheduled in a very competent manner by the Receptionist. Excellent experience
Visited October 2024
Review titled Yarm Medical Practice
Replied on 15 October 2024
Dear Gordon Thank you for taking your time to leave feedback to the Practice. We are pleased to see that you have received a high level of care from both reception and clinical staff at your recent visit to the Practice, and that you were treat with professionalism and respect throughout your visit. If you would like any of your feedback to be shared with the GP or receptionist you dealt with, please contact the Practice and this can be arranged. We will be sharing your feedback with the wider Practice team also. Thank you again. Kind regards Yarm Medical Practice
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Review titled Quick and Straightforward
Rated 5 stars out of 5
by Karen - Posted on 14 October 2024
Attended recently for my annual flu vaccine which was administered extremely efficiently by welcoming staff. Only good things to report about my experience.
Visited October 2024
Review titled Yarm Medical Practice
Replied on 15 October 2024
Dear Karen Thank you for you lovely feedback. The Practice team worked hard to ensure the smooth running of our mass flu clinic, in order for our patients to be efficiently streamlined through the Practice in a minimal amount of time whilst maintaining a high level of professionalism and politeness. To see that this was exactly how the day ran, and that this was welcomed by patients is very much appreciated. Your lovely review will be shared with the wider Practice team. Kind regards Yarm Medical Practice
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Review titled Review
Rated 4 stars out of 5
by Anonymous - Posted on 22 October 2024
Had a great experience with the advanced clinical practitioner today. They were very thorough with the initial check over with my issues, noted everything important down from the issues I’ve had and taken forward action in making sure they are resolved. Couldn’t have asked for a better person to see, pleasant, good communication and could feel the genuine care/passion this person has with the job.
Visited October 2024
Review titled Yarm Medical Practice
Replied on 24 October 2024
Dear patient Thank you for taking your time to provide feedback to the Practice, regarding your recent experience. We are pleased to hear that you have received a high standard of care and compassion from one of our Advanced Clinical Practitioners. This is the level of care we would expect from all of our staff to all of our patients, and we are happy to see that you received this. If you would like this feedback to be fed directly back to the clinician, please contact the Practice via telephone or email, and we can ensure this takes place. Again, thank you for your lovely review. Kind regards Yarm Medical Practice
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Review titled The nurse was great
Rated 5 stars out of 5
by Marta Studholme - Posted on 09 October 2024
The nurse who I saw today about the Hrt could not have been more helpful if she tried. Very knowledgeable and took action to solve my issues before i even told her what the issues were- very perceptive- thank you
Visited October 2024
Review titled Yarm Medical Practice
Replied on 11 October 2024
Dear Marta Thank you for taking your time to provide a positive review. We aim to make our patients feel listened to, whilst provide high quality care and solutions to them. Your feedback will be shared with the nurse you have consulted with, as well as the wider practice team. Again, thank you for taking the time to leave such lovely feedback. Kind regards Yarm Medical Practice
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Review titled Patient helpful consultation
Rated 5 stars out of 5
by Janet butler - Posted on 29 October 2024
The clinician was very compassionate and efficient. I never felt I was being rushed at all. He took time to seek a second opinion from his doctor.
Visited October 2024
Review titled Yarm Medical Practice
Replied on 04 November 2024
Dear Janet Thank you for taking your time to provide such a lovely review. We are pleased to see that you have had a recent positive experience with the Practice. The clinicians aim to give all patients appropriate time to listen to their problems, to explain any necessary treatment plans and where necessary, to seek advice from colleagues on appropriate courses of action. Your recent feedback highlights that you have received this level of care and compassion, which we are delighted to hear. Again, thank you for sharing your recent experience. Kind regards Yarm Medical Practice
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Review titled Recommendation to Dr
Rated 5 stars out of 5
by Samantha Corner - Posted on 24 September 2024
Would like to give positive feed back and praise to the Dr for his empathy care and attention to my daughter this morning Made her feel comfortable and at ease and also made it seem less intimidating for a little girl and fun I actually left and thought somehow I need to give good feed back and pleased I received a text to give feedback So Thank you and wish I could write his name also so he gets the recommendation deserves
Visited September 2024
Review titled Yarm Medical Practice
Replied on 11 October 2024
Dear Samantha Thank you for taking your time to provide some lovely feedback for us. We aim to provide high level, quality care to all of our patients. We are happy to read that you have received this in your visit, that your daughter was put at ease and was comfortable with the clinician. If you would like to provide further details regarding the clinician who consulted with your daughter, so that your feedback can be fed back to them, please email the practice and I will ensure this is directed to them. Again, thank you for taking the time to leave such lovely feedback. Kind regards Yarm Medical Practice
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Review titled excellent experience
Rated 5 stars out of 5
by Anonymous - Posted on 19 September 2024
first time with this lovely young doctor . a very helpful and useful visit was feeling very nervous but was immediately put at ease and had condition explained in lucid and precise manner and conclusion. .thank uou so much! young lady at reception extremely helpful and printed off required info. very busy with lots of customer quires . in all a fantastic service . have been with practice since 1977 and feel lucky to enjoy a free and envaluable part if life
Visited September 2024
Review titled Yarm Medical Practice
Replied on 11 October 2024
Dear patient Thank you leaving such a positive review. We aim to provide all round quality care to all of our patients. From your review, it appears you have received excellent care from receptionists and clinicians, where you have been put at ease and provided with the information you require in a timely manner. Ensuring our patient journey through the Practice is a positive experience is where we strive for. Your feedback will be shared with the wider practice team, however, if you would like either receptionist or clinician to be highlighted individually, please do not hesitate to contact the practice. Thank you again for your lovely review. Kind regards Yarm Medical Practice
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Review titled Worst GP practice
Rated 1 star out of 5
by Amanda - Posted on 07 October 2024
Just joined this practice as moved to the area. After 8 attempts to call over a 2 hour period when I finally got through I waited 35 minutes to speak to someone. All I wanted was to set up the family’s repeat prescriptions. She directed me to the website - I asked if I could use the NHS App which is far easier but no they don’t use it. I asked if I’d get confirmation that the prescription was accepted and being processed to which she said no. I said how was I supposed to know when it was ready to which she suggested I contact my nominated pharmacy which I’ve done every day for over week - still no prescription. I’ve tried ringing again today, again can’t get through been trying for over an hour just an automated voice stating call back later. I’m changing practice again, don’t care if it takes 2 weeks I’m definitely not staying with this one! My advice, let patients use the NHS App, the App would let me know when and if my prescription would be ready. Improve your telephone service it’s extremely poor
Visited September 2024
Review titled Yarm Medical Practice
Replied on 11 October 2024
Dear Amanda We are sorry to hear you have not received a pleasant experience with the Practice. From reading your review, it appears as you may not have received the correct information. Whilst Yarm Medical Practice is not “responsible” for the NHS app, we are able to receive prescription requests via this method. If you are a new patient however, it may be that the NHS app has not been linked to your new practice. Our prescription team turn prescription requests around within 5 days, usually within 2-3 days. If there is ever a problem as to why this cannot be done, they are efficient and contact the patient directly explaining the problem. If this has not occurred, we would need to investigate the reasons for this. The Practice receives a high volume of calls, which our receptionists respond to as quickly as possible. We appreciate the frustration this causes for patients and we are working to improve this for all of our patients. We would like to investigate your issues further, to listen back to any telephone calls, look into why your prescription was not issued and identify any learning or training needs for the Practice teams. We would appreciate it if you could email the practice with further details, and mark it for the attention of the Practice Manager. We will ensure it is looked into further. Kind regards Yarm Medical Practice
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Review titled Caring professional
Rated 5 stars out of 5
by M L Wright - Posted on 24 September 2024
Very happy with appointment with advanced care practitioner today. Active listening and subsequent help.
Visited September 2024
Review titled Yarm Medical Practice
Replied on 11 October 2024
Dear patient Thank you for taking your time to provide this review. We aim to provide high level, quality care to all of our patients, and make them feel listened to and reassured in their ailment. Your feedback will be shared with the wider practice team. If you would like to highlight this to the clinician you have consulted with, please contact the Practice. Again, thank you for taking the time to leave such lovely feedback. Kind regards Yarm Medical Practice