Yaxley Group Practice
Landsdowne Road, Yaxley, Peterborough, Cambridgeshire, PE7 3JLContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Yaxley Group Practice.
Reviews
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Review titled Very good practice
Rated 5 stars out of 5
by Anonymous - Posted on 16 October 2024
I was very happy with the treatment I had today, I found the staff efficient, friendly and helpful and getting the appointment was good.
Visited October 2024
Review titled Yaxley Group Practice
Replied on 21 October 2024
Dear Patient, Thank you for taking the time to leave such a nice 5-star review. We are very pleased to hear that you were happy with the treatment you received and that our staff were efficient, friendly and helpful throughout your visit. It is also great to know that the appointment booking process worked well for you. We truly appreciate your feedback. Kind regards, Lakeside Healthcare at Yaxley
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Review titled Phlebotomist
Rated 4 stars out of 5
by Laura Fisher - Posted on 18 October 2024
Excellent phlebotomist. Lovely manner, professional and very good at his job. Hospital stabbed me 4 times including wrist and back of hand and couldnt get blood. Stopped them trying a 5th time and asked if I could go to Yaxley phlebotomist. Chap at yaxley tried once in arm, no pain got all blood needed. Super as always.
Visited October 2024
Review titled Yaxley Group Practice
Replied on 21 October 2024
Dear Laura, Thank you for your thoughtful review and for awarding us 4 star rating. We are pleased to hear that you had such a positive experience with our phlebotomist. It is wonderful to know that his professional manner and skill made the process painless and efficient, especially after your previous difficulties. Your kind words mean a lot to us, and we are proud to have such dedicated staff members on our team. Kind regards, Lakeside Healthcare at Yaxley
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Review titled Excellent Practice
Rated 5 stars out of 5
by Peter Jones - Posted on 16 October 2024
Lakeside Yaxley is an excellent practice working to provide the patients with the best medical service despite the difficulties within NHS budgets. My blood test appointment today was on time, the clinician checked my details and explained the reason for the test before the procedure. He was very professional and made me feel at ease throughout.
Visited October 2024
Review titled Yaxley Group Practice
Replied on 21 October 2024
Dear Mr Jones, Thank you for taking the time to leave such a lovely 5-star review. It is always good to hear when our patients have a good experience here at the Practice. Your comments have been shared with the entire practice team and your kind words mean a lot to us. Kind regards, Lakeside Healthcare at Yaxley
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Review titled Superb doctors practice
Rated 5 stars out of 5
by Paul Turner - Posted on 14 November 2024
Treated with great care and attention after having open heart surgery and deep vein thrombosis. Although you may have to wait 30 minutes on the phone to get an appointment but you will get that appointment. I have been treated and bandaged by most nurses in the surgery and have a lot of respect for them all. They are always under pressure but they do not allow this to show and keep on smiling. Well done Lakeside Yaxley.
Visited September 2024
Review titled Yaxley Group Practice
Replied on 10 December 2024
Dear Mr Turner, Thank you for your wonderful review and for sharing your experience with us. We understand that telephone waiting times can sometimes be frustrating and we appreciate your patience and understanding. It is heartening to hear that our nurses provided you with attentive, professional and compassionate care. Your kind words mean so much to all of us here at LHY. Thank you for recognising the efforts of our hardworking team. Kind regards, Lakeside Healthcare at Yaxley
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Review titled Great practice and staff
Rated 5 stars out of 5
by Ian Elliott - Posted on 18 September 2024
I have got nothing but respect for the staff and doctors here as they have time to listen to you. Met a new doctor last time and he was very professional and went through everything with me and after leaving I felt that I understood what was going on.
Visited September 2024
Review titled Yaxley Group Practice
Replied on 18 September 2024
Dear Mr Elliott, Thank you so much for your kind words and 5-star review. We are delighted to hear that you had such a positive experience with our team. Providing attentive and professional care is very important to us and we are glad to hear that you felt listened to and left with a clear understanding of your health. Your feedback will be shared with the Team, including the doctor you met. Thank you very much for taking the time to share your experience. Kind regards, Lakeside Healthcare at Yaxley
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Review titled Great practice, unfortunate about one rude reception memeber
Rated 5 stars out of 5
by Rebecca - Posted on 16 February 2024
I've been at this practice for years and I haven't previously been able to fault it, although today I spoke to a receptionest who was rude, abrupt and didnt care for what she was doing. If she doesnt care for the people calling in, she shouldn't be in this job. No compassion, nor understanding for my mental health, pretty poor. Besides that, the remainder of the Doctors, Nurses and other staff are lovely and they've always helped me out in any way they can. I would recommend the practice
Visited February 2024
Review titled Yaxley Group Practice
Replied on 27 February 2024
Dear Rebecca, Thank you so much for taking the time to share your feedback about our Practice. We are delighted to hear that you have generally had positive experiences with our doctors, nurses and other staff. We are, however, disheartened to learn about your recent encounter with one of our receptionists. Please accept our sincere apologies for any inconvenience or distress caused during that interaction. We understand the importance of compassionate and understanding service, especially when it comes to matters related to mental health. Rest assured that we take your feedback seriously and will address this issue promptly to ensure that such incidents are not repeated. Your input is invaluable to us, as it helps us continually improve our services. If there is anything specific you would like to discuss further or have any additional details you would like to share, please feel free to contact us via our website www.yaxleygp.nhs.uk/contact-us-form or over the telephone. Once again thank you for your feedback. It is much appreciated. Kind regards, Lakeside Healthcare at Yaxley
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Review titled Good servicea
Rated 5 stars out of 5
by Anonymous - Posted on 17 October 2024
After shortly arriving and booking in was seated for around 2 minutes and called in. Put at ease before procedure commenced. Very good service.
Visited October 2023
Review titled Yaxley Group Practice
Replied on 21 October 2024
Dear Patient, Thank you so much for taking the time to leave such a positive review of your recent visit. We are very pleased to hear that you were seen promptly and felt at ease before your procedure. It is great to know that you found the service to be of a high standard and we truly appreciate your 5-star rating. Kind regards, Lakeside Healthcare at Yaxley
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Review titled Great practise
Rated 5 stars out of 5
by John Hughes - Posted on 31 August 2023
The whole package of the surgery from entry to leaving is so professional and helpful I could not give them enough praise Great attitude and a very caring surgery
Visited August 2023
Review titled Yaxley Group Practice
Replied on 15 September 2023
Dear Mr Hughes, Thank you for taking the time to provide your feedback. Your kind words are much appreciated by everyone here at Yaxley. Kind regards, Lakeside Healthcare at Yaxley
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Review titled Good service and Polite Staff
Rated 5 stars out of 5
by Artwell - Posted on 13 July 2023
Love dealing with Lakeside Healthcare in Yaxley. The staff on the phone are polite and very helpful. The nurses we have dealt with in both occasions have been 1st class and l say this at difficult times for the NHS. Thank you and I'm so happy I moved my family to this GP surgery. Awesome awesome amazing!!
Visited July 2023
Review titled Yaxley Group Practice
Replied on 17 July 2023
Dear Artwell, Thank you very much from the entire Practice Team for your lovely review. We are delighted you had a great experience at our Practice and have taken the time to provide your feedback. Kind regards, Lakeside Healthcare at Yaxley
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Review titled Kind and responsive
Rated 5 stars out of 5
by Becca Smith - Posted on 17 July 2023
I was skeptical of the online booking system at first but it's enabled me same day appointments very seamlessly. The nurse was kind and understanding plus explained things very well, helping put me at ease about my worries. I'm very grateful.
Visited July 2023
Review titled Yaxley Group Practice
Replied on 24 July 2023
Dear Becca, Thank you very much for taking the time to share your feedback. Our team always aims to provide the highest possible level of care and service and we are delighted to hear of your positive experience. Kind regards, Lakeside Healthcare at Yaxley