Yiewsley Family Practice
High Street, Yiewsley, West Drayton, Middlesex, UB7 7DPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Worst practice-multiple time blood testing for the same test
Rated 1 star out of 5
by Anonymous - Posted on 02 December 2024
I am extremely disappointed with the service at this GP practice. After having a blood test in November and receiving the results, I was immediately asked to book another appointment for the exact same test-Non fasting blood test. This isn’t the first time this has happened—other members of my family have faced similar unnecessary requests. When I tried to escalate the issue, it became evident that the practice simply doesn’t care about its patients. They are dismissive and unwilling to listen to concerns. The staff is also incredibly rude, making an already frustrating experience even worse. This lack of organization and respect for patients’ time and well-being is unacceptable. I would not recommend this practice to anyone.
Visited November 2024
Review titled Yiewsley Family Practice
Replied on 04 December 2024
Dear Patient, Thank you for reaching out and sharing your concerns. I want to sincerely apologize for the experience you’ve had with our practice and any inconvenience caused. We aim to provide the best possible care, and I regret that your recent interactions have fallen short of your expectations. Regarding the multiple invitations for blood tests, we have checked our complaints records and have not received any formal complaints about this issue, including yours. However, we take your feedback seriously and will investigate this problem on a broader scale to identify any underlying issues with our processes. Unfortunately, without access to your specific records, we are unable to determine exactly why you were invited multiple times. If you could provide your details directly, it would enable us to investigate your case further. In terms of your concerns about staff attitude, I am sorry for any behavior that made you feel dismissed or disrespected. I will ensure that all staff undergo refresher training on communication and patient care to uphold the standards we expect. We value your feedback and will use it to improve our services and address potential gaps in our workflows. If you would like to share further details or discuss this matter directly, please do not hesitate to get in touch through our contact form on our website. Below is the link to the page. https://www.yiewsleyhealthcentre.nhs.uk/form-contact-us Thank you for bringing these concerns to our attention. Kind regards Practice Manager Yiewsley family Practice
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Review titled Speedy blood test
Rated 5 stars out of 5
by Gill Mills - Posted on 16 August 2023
Had to have urgent blood test here, I’m not even a registered Patient but the service was Fantastic! In and out in 5 mins x well impressed
Visited August 2023
Yiewsley Family Practice has not yet replied.
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Review titled Would Recommend
Rated 5 stars out of 5
by Gill - Posted on 11 April 2023
Always a positive experience with this practice. Doctors are nice and the reception/Admin staff are lovely! Very helpful and call back when they say they will. Never had a negative experience here and I've been with this practice for years. keep up the good work team!
Visited April 2023
Review titled Yiewsley Family Practice
Replied on 06 June 2023
Dear Gill, Thank you for sharing your experience with us. I will pass your feed back to our clinicians and Admin team. Thank you Practice manager
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Review titled Smear Test
Rated 4 stars out of 5
by Sarah Watts - Posted on 24 February 2023
I’d like to say that I had the best experience today when having my smear test. Always an anxious time, the nurse was calm, friendly,professional and so gentle. She talked me through every step and couldn’t have done anything more. Would definitely recommend !!
Visited February 2023
Yiewsley Family Practice has not yet replied.