York Medical Group, Tower Court
Oakdale Road, Clifton Moor, York, North Yorkshire, YO30 4RZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very Poor
Rated 1 star out of 5
by Anonymous - Posted on 22 March 2024
Completed the Klinik Form over a month ago - no response in the stated time so contacted surgery (had to be online as no answer to phone) only to be advised still in the "que" for an appointment - very likely I will need hospital referral for X Ray or Scan so the delay is a major concern - the lack of direct enquiry as to my condition unacceptable the practice gives every impression of being dysfunctional and it is clear to see why many resort to visiting the Hospital A&E services which is my next stop
Visited February 2024
Review titled York Medical Group, Tower Court
Replied on 23 April 2024
Dear Patient, Thank you for taking the time to leave your review. I am sorry to hear of the difficulties you experienced whilst completing your Klinik form. We would encourage all patients to contact us directly when they feel something has gone wrong, so that we can investigate fully. This can be done at any of our open surgeries, or via an email on hnyicb-voy.ymg-complaints@nhs.net We appreciate all feedback and it helps us look at ways we can improve. Please don't hesitate to contact us if you would like us to help. Kind Regards York Medical Group Patient Experience team
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Review titled Poor communication
Rated 2 stars out of 5
by Anonymous - Posted on 05 February 2024
Tried to use the repeat form for prescription. Won't let me as certain items need to be reviewed by a clinician. As this includes insulin I was wondering why I am not informed of this by the GP. Seems like a lack of duty of care by this medical group. I was told to press 1 and I would get a call vack. 50 mins and still waiting.
Visited February 2024
Review titled York Medical Group, Tower Court
Replied on 22 February 2024
Dear patient, Thank you for taking the time to leave your review. I am sorry to hear of the difficulties you experienced whilst getting your prescription. We would encourage patients to contact us directly when they feel something has gone wrong, so that we can investigate fully. This can be done in any of our open surgeries, or via email on hnyicb-voy.ymg-complaints@nhs.net We appreciate all feedback and it helps us to look at ways we can improve. Do please contact us if you would like us to help. Kind regards, Lian, Patient Liaison Team
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Review titled Extremely helpful
Rated 4 stars out of 5
by Christine Shelton - Posted on 06 April 2023
I rang the surgery this morning asking for a relatively urgent prescription for my husband. Bearing in mind he’d left very late to repeat and it being Bank holiday the receptionist I spoke to could not have been more helpful and even sent a message to say I could collect medication from the pharmacy today. Many, many thanks Christine
Visited April 2023
Review titled York Medical Group, Tower Court
Replied on 26 January 2024
Dear Christine, Firstly, I'm sorry for the delay in responding. Thank you for taking the time to provide your feedback. I am pleased you had a positive experience. We appreciate your comments and we will pass on to the relevant staff. Kind regards, Lian, Patient Liaison team