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York Street Medical Practice

146-148 York Street, Cambridge, Cambridgeshire, CB1 2PY

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Reviews

Displaying 1 to 2 of 2

  1. Review titled Brilliant practice

    Rated 5 stars out of 5

    by Anonymous - Posted on 16 May 2024

    This is an amazing GP surgery. They respond to calls promptly, the staff are always helpful and kind and will make sure they find an appointment for you if needed. The care is thorough, personal and responsive. Every Dr I have seen has been brilliant at listening to the issue and investigating and helping with the cause. The nurses are equally as friendly and efficient. Very grateful for their care and amazing service. I have been twice in the last two weeks - once for myself and once for my 4 month son and both times spoke to this as it has previously. Thank you!

    Visited May 2024

    Report as unsuitable

    Review titled York Street Medical Practice

    Replied on 17 May 2024

    Thank you for taking the time to write such a positive and thoughtful review. Such comments lift the spirits of everyone on site. Your time on this is appreciated. My regards. Andy Cutting Practice Manager

    Report as unsuitable


  2. Review titled Terrible appointment process

    Rated 2 stars out of 5

    by Anonymous - Posted on 03 April 2023

    GPs are great, but process for getting appointments is awful - have to ring in the morning on the day with no online booking or even phone queue, so just have to call over and over again to get an appointment. Managed to go through that process today and book an appointment to be called by the GP, only to find out later in the morning that the appointment was not actually booked somehow despite verbal confirmation from receptionist. It was not possible to get one anymore as all slots were gone, and they were not even able to book me one for the next day, so will have to go through calling process again to get the appointment that I already booked. A ridiculous process adding unnecessary stress to managing health issues.

    Visited April 2023

    Report as unsuitable

    Review titled York Street Medical Practice

    Replied on 14 August 2023

    Thank you for the time you have taken to provide the Practice with a review. Your comments on the GP's are appreciated thank you. I am sorry you had a poor experience trying to get through and a subsequent belief of a booking that was not. Without more detail on the latter I am unable to investigate this further. I do apologise you experienced this. The phones are very bust each morning 0830 to 0900. We have a new telephone system that now tells you what number you are in the queue. In addition we have online consultation where patients can complete a form and submit for the GP to see. There are online appointments for GP's & Physiotherapists. These are taken quickly so when you look, it is as though there are or were no appointments. Unfortunately the Practice cannot change this. Thank you again for leaving us this review. My regards. Andy Cutting Practice Manager

    Report as unsuitable