Yorkleigh Surgery(CT)
93 St. Georges Road, Cheltenham, Gloucestershire, GL50 3EDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled No response
Rated 2 stars out of 5
by Sue Whitlock - Posted on 12 November 2024
On the 6/11/24 I used the online service as required to request a consultation with my diabetic nurse I had a message back on the 8th to say she wasn't available but a doctor would call that day. I didn't receive a call or any communication phoned back on Monday 11th to be told that the other diabetic nurse would call that day it is now 9.35 on the 12th and I am sat in a queue on the telephone system to find out what went wrong this time I'm sure they just hope you will go away The annoying music and the recorded message telling me I could possibly be seen in the minor injuries unit doesn't help either as it doesn't actually state when these are very helpful
Visited November 2024
Yorkleigh Surgery(CT) has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 16 October 2024
The doctor was very polite and comfy to be around. She explained everything to me and took into consideration all the details I have provided. Will definitely have more appointments with her when needed
Visited October 2024
Yorkleigh Surgery(CT) has not yet replied.
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Review titled Cancer patient
Rated 1 star out of 5
by Mr Jenkins - Posted on 23 July 2024
Phoned to arrange appointment. Told to call back tomorrow. No details taken except me telling reception i urgently needed to see a doctor as i have cancer
Visited July 2024
Review titled Yorkleigh Surgery(CT)
Replied on 23 July 2024
Dear Mr Jenkins, Thank you for your feedback. I am sorry that our service has fallen short of our usual standard on this occasion. When the appointments have reached capacity each day, we will signpost patients to other services which may be available, or ask them to call back the next day, if there are no other services to meet our patients needs. However, there are exceptions to this, so I apologise that further information wasn't taken from you at the time of the call. If you would like me to look into this further for you please complete a feedback form via our practice website https://yorkleighsurgery.co.uk/services/managing-your-health-online/online-forms/feedback/, including the day and time at which you called. Regardless of whether you decide to provide additional information, I will follow this up with the wider team, to ensure we can use this as a learning event, to prevent this happening in the future. Kind Regards Katharine Pearce Deputy Practice Manager
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Review titled Asthma Practice Great
Rated 5 stars out of 5
by Susan Ilsley - Posted on 26 June 2024
The whole appointment was very good. The asthma lady very clear and lots of knowledge. Helpful and friendly.
Visited June 2024
Yorkleigh Surgery(CT) has not yet replied.
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Review titled Poor service from receptionists
by Anonymous - Posted on 24 May 2024
I rang at 8am this morning the 24/5/24 for my sick note to be sent I rang again at 12 and was told that the receptionist was still waiting then rang aging at 17:00pm and still waiting at this point I had been waiting 10 hours for a nurse to do my sick note then I rang back at 18:00 and spoke to a receptionist she made me feel like I was eventually getting somewhere she told me as soon as she gets off this phone she will pass the information for my sick note to the nurse and she will do it and I will get a text it wasn't done as promised by the receptionist that told me it would of been sent still not received anything poor service and staff lying to patient
Visited May 2024
Yorkleigh Surgery(CT) has not yet replied.
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Review titled Fantastic follow-up
Rated 5 stars out of 5
by Kate M - Posted on 19 April 2024
Took my 15 week old daughter to the surgery after a last minute appointment to check a potential eye infection. The GP was really fantastic with my daughter and gave lots of reassuring advice about how best to deal with a blocked tear duct and keep it infection-free. I received a follow-up phone call later in the week from the same GP to check that my daughter's eye wasn't getting any worse and to confirm following the advice that the blocked duct was improving. Excellent service.
Visited April 2024
Yorkleigh Surgery(CT) has not yet replied.
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Review titled Child friendly doctors, paramedic and nurses
Rated 5 stars out of 5
by Anonymous - Posted on 23 April 2024
Nothing was too much trouble and all three practitioners that I met with my two year old daughter were brilliant with her.
Visited April 2024
Yorkleigh Surgery(CT) has not yet replied.
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Review titled Outstanding Practice
Rated 5 stars out of 5
by S A - Posted on 26 April 2024
I have ongoing health issues and, at my latest appointment, the Dr thoroughly discussed the health issues and explained the next stage of treatment. I, as always, had the utmost care and support from the Dr and all the staff at the Surgery - they were extremely professional, knowledgeable and caring. Despite the pressures they are under, they continue to be a beacon of excellence.
Visited March 2024
Yorkleigh Surgery(CT) has not yet replied.
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Review titled Always felt looked after
Rated 5 stars out of 5
by Anonymous - Posted on 16 January 2024
Over the past two months I have had a blood test to check diabetes and cholesterol, and been checked for sun skin damaged. At both visits I was seen in a timely manner, and efficiently dealt with, receiving blood test results in a day, and a prescription for my skin damage straight away. Both practitioners being friendly too.
Visited January 2024
Yorkleigh Surgery(CT) has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 11 December 2023
My GP has been very proactive in initiating diagnostic tests and as soon as results became available I received a phone call where the GP gave me detailed feedback and explained to me the results very thoroughly
Visited December 2023
Yorkleigh Surgery(CT) has not yet replied.