Birmingham Community Healthcare NHS Foundation Trust
Trust Headquarters, 3, Priestley Wharf, Holt Street, Birmingham, West Midlands, B7 4BNPatient ratings and reviews
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Reviews
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Review titled Excellent care.
Rated 5 stars out of 5
by Derek Williams - Posted on 02 September 2024
I had to get a district nurse out as my catheter burst inside my bladder, ( I am male by the way ) the nurse that came to my rescue was excellent 100% was very caring indeed, & explained everything in detail as proceeded with the procedure minute by minute & made me feel at ease & relaxed at all time's, & very hygienic, very professional indeed, & dedicated to the profession without a doubt, i felt totaly at ease & in good professional hands, i cannot thank this person enough & has taken a load of my mind & cured my problem, i would recommend them to anyone very professional indeed 10/10
Visited August 2024
Review titled Birmingham Community Healthcare NHS Foundation Trust
Replied on 02 September 2024
Dear Mr Williams, thank you so much for your kind comments about the District Nurse who visited you. Feedback is always appreciated and this will be shared with staff. Patient Experience Team
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Review titled Better use of words
Rated 2 stars out of 5
by Anonymous - Posted on 03 April 2024
Attended today for my first appointment I will not fault the care I was given and the explaining of procedures however I do not appreciate been made to feel like I'm fat the exact wording used was have you tried losing weight I was feeling very vulnerable as it was as I was in a state of undress ready for examination
Visited March 2024
Review titled Birmingham Community Healthcare NHS Foundation Trust
Replied on 04 April 2024
Dear patient, thank you for your feedback and I'm so sorry this was your experience. If you would like to tell us more about the appointment you attended, please contact our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net. Patient Experience Feedback Team
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Review titled Disappointing
Rated 2 stars out of 5
by Eileen Davies - Posted on 20 June 2023
My relative a stroke patient has received almost no physio since being transferred from QE to Moseley hall during last 7 weeks. He was transferred for this reason. Speech therapy has been spasmodic too. He is declining and not improving. Losing muscle loss on none stroke affected limbs as a result we are extremely disappointed in the overall care at Moseley hall hospital.
Visited June 2023
Review titled Birmingham Community Healthcare NHS Foundation Trust
Replied on 21 June 2023
Eileen, I am so sorry to hear that your relative has not received the level of physio and speech therapy you expected, please accept our apologies. To understand the situation further please could you contact our PALS service on 0800 917 2855 or via email contact.bchc@nhs.net as we need more details to be able to look into and resolve the situation Regards Anne Quinlan Head of Patient Experience and Engagement anne.quinlan1@nhs.net