East Midlands Ambulance Service NHS Trust
1 Horizon Place, Mellors Way, Nottingham Business Park, Nottingham, Nottinghamshire, NG8 6PYPatient ratings and reviews
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Reviews
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Review titled Prompt, efficient service
Rated 4 stars out of 5
by Anonymous - Posted on 05 June 2024
Unfortunately NHS 111 felt they needed to send an ambulance for me 2 days running to check I was ok due to my symptoms, I had the same crew both days. They arrived promptly within minutes both days, a very efficient service and they were able to put my mums mind at ease about my health. The paramedics did a thorough assessment with dignity and they prevented me needing to go to hospital which would have caused considerable distress and been incredibly traumatic due to my complex needs, which I’m very grateful for. I was very worried and felt guilty about taking up an ambulance from someone seriously unwell but they were able to provide reassurance that I wasn’t in any danger physically, give us support contacts and they contacted the crisis team on my behalf. Reliable, efficient service - you’re in good hands with knowledgable paramedics if you were to encounter an emergency or crisis situation. I was advised when they came out to me the day before that it would be recommended that I am transported to hospital for further testing / treatment due to my symptoms just as a precaution. This occurred promptly, the paramedic was knowledgable, helpful and answered all my questions while on route. My 2nd visit to hospital had a far more positive outcome than my 1st visit at the weekend and I was well cared for and came away feeling much better.
Visited June 2024
Review titled East Midlands Ambulance Service NHS Trust
Replied on 07 June 2024
Dear Anonymous Thank you for taking the time to share your kind words with us. We do hope you are feeling much better now and we are delighted to hear that our ambulance crews were able to help you in what must have been a scary time for you, and your mum who the crew were able to help reassure too. We are very proud of our ambulance crews. If you are able to, we would appreciate you sharing your comments with our Patient Experience team, with as much detail as you can (e.g. date, time and location), so that they might identify the crew who cared for you and share your words with them. You may contact them leaving a detailed voicemail via 0333 012 4216 or by emailing emas.pals@nhs.net. We are so glad that you had such a positive experience and are grateful you took the time to share this online Best wishes, Sarah Connerton, Patient Experience Manager, East Midlands Ambulance Service
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Review titled Wonderful Staff
Rated 5 stars out of 5
by Barbara Berridge - Posted on 25 June 2024
On 23rd May this year I was met by 2 Paramedics at my Mother -in -law's bedside at her care home. The Senior Carer had recognised deterioration with my MIL and had called 999. The ambulance had arrived very quickly, and the Paramedics moved quickly in recognising possible sepsis and fast AF. I went in the ambulance with my MIL to try and help prevent further distress as she has advanced vascular dementia. The Paramedic in the back of the ambulance commenced iv pain relief and monitored her condition all the way to PCH. On arrival at the hospital my MIL was taken straight into Resus where she was quickly assessed, a chest x ray and bloods taken and treatment commenced with iv antibiotics, fluids with caution due to her congestive heart failure. I was kept informed by the Paramedic as soon as was possible Without the prompt action of the Paramedics my MIL might not have survived to return to her care home over a week later. My husband and I are extremely grateful and indebted to the professional and very caring Paramedics on that day. Thank you sincerely.
Visited May 2024
Review titled East Midlands Ambulance Service NHS Trust
Replied on 26 June 2024
Dear Barbara Thank you for taking the time to share your kind words with us. We do hope your mother in law is feeling much better now and we are delighted to hear that our ambulance crews were able to help in what must have been a scary time for all of you. We are very proud of our ambulance crews. If you are able to, we would appreciate you sharing your comments with our Patient Experience team, with as much detail as you can (e.g. date, time and location), so that they might identify the crew who cared for you and share your words with them. You may leave a detailed voicemail 0333 012 4216 or email emas.pals@nhs.net. Best wishes, Sarah Connerton, Patient Experience Manager, East Midlands Ambulance Service
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Review titled Excellent response and care
Rated 5 stars out of 5
by Lisa M. - Posted on 21 April 2024
As before every time we have needed paramedics for my elderly mum they gave performed above and beyond. Knowledgeable, caring, and decisive taking action.
Visited April 2024
Review titled East Midlands Ambulance Service NHS Trust
Replied on 01 May 2024
Dear Lisa M. Thank you for your kind feedback. I hope your mum is feeling better. To send a personal message to the staff involved, please send your mum's name, date and location for the incident to emas.pals@nhs.net with your message. The Patient Experience Team log and forward the details to those who attended. Thank you again for contacting us, Patient Experience Team
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Review titled Really good tesponsivecservice
Rated 5 stars out of 5
by Jack McConnochie - Posted on 16 April 2024
Phoned 999 requesting ambulance for my wife who was in AF, struggling, and needing urgent medical care. Telephone responder was good listener, and assessed the situation quickly and accurately. Within 4 minutes of my call ending an ambulance was at the door. Caring and very professional response by both members of the ambulance team. My wife was then blue lighted to LRI where the medical intervention was quick, caring, and again totally professional, and effective. We cannot thank the NHS enough and are grateful we are blessed with such a good Health Service.
Visited April 2024
Review titled East Midlands Ambulance Service NHS Trust
Replied on 17 April 2024
Dear Jack Thank you for taking the time to share your feedback with us at East Midlands Ambulance Service. I hope your wife is feeling better. The call has been located and your lovely message will be shared with the call taker and crew. An extract will also be included in our staff e-magazine. I wish your wife the best for her recovery and thank you again for contacting us. Kind regards, Patient Experience Team
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Review titled Desperate for medical help
Rated 2 stars out of 5
by Peter Rotherham - Posted on 05 November 2024
Very ill in that much pain and rising now on a daily basis called 111 said a ambulance would be coming to check on me. Got a phone call from the ambulance service a rude man was questioning me I explained my health is deteriorating so fast. Apparently I had a a taxi yesterday but my health has again deteriorated even more he said I could get a taxi to the hospital I explained I'm to ill to get a taxi and arrogantly stated how can I get a taxi one day but not another his attitude was so rude I hung up and again phoned 111
Visited April 2024
Review titled East Midlands Ambulance Service NHS Trust
Replied on 06 November 2024
Dear Peter Rotherham. Thank you for taking the time to share your experience with us. We are very sorry to hear of this situation and that it was felt our service was not of the level expected. If you are able to, we would appreciate you sharing your comments with our Patient Experience team, with as much detail as you can (e.g. date, time and location), so that they might identify the attending crew and investigate this matter further for you. You may contact them via our website using the complaint form, or via our voicemail line 0333 012 4216 (where we aim to respond to details left within 3 days – please note this is not a “live line”). Best wishes, Sarah Connerton, Patient Experience Manager, East Midlands Ambulance Service
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Review titled Quick response
Rated 5 stars out of 5
by Mary Atkinson - Posted on 16 April 2024
I was upstairs in study. During a Zoom meeting I fainted. It occurred when i suddenly stood up and lifted my lap top to top of filing cabinet then sat down. Zoom friends phoned for ambulance but when it came I already recovered and spoke to responders from open window saying I was ok. As I had fainted in past (heart prob) I knew I was ok and no need for help. Please pass on my thanks to paramedics
Visited April 2024
Review titled East Midlands Ambulance Service NHS Trust
Replied on 17 April 2024
Dear Mary Thank you for your kind message for our EMAS crew and I am glad to hear you are feeling better. We have located the call and your thanks will be shared with the paramedics who attended you. Best wishes, Patient Experience Team
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Review titled Really Great
Rated 5 stars out of 5
by Wendy Salmon - Posted on 10 April 2024
I was unexpectedly taken to the major trauma centre QMC from Kings Mill hospital with blue light.Two ambulance staff turned up within 5 minutes, they were so friendly and efficient putting me at ease and treated me with respect and kindness. A big thank you to them, they were brilliant!
Visited March 2024
Review titled East Midlands Ambulance Service NHS Trust
Replied on 10 April 2024
Dear Wendy Thank you for taking the time to share your experience with East Midlands Ambulance Service. I am pleased to hear that the paramedics that responded to the call were 'brilliant'. I hope your recovery is going well. Your kind message will be logged and forwarded to the team who attended you and we will include your thanks in our staff newsletter so colleagues can see the praise shared. Best wishes, Patient Experience Team
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Review titled Kind considerate and courteous sevice
Rated 5 stars out of 5
by Kevin - Posted on 20 March 2024
NHS 111 decided I needed to be assessed and sent an ambulance to my home as I was feeling unwell with shortness of breath and a high pulse rate. Both the Paramedic and his female assistant thoroughly examined me with the utmost professionalism and were able to put my mind at ease. They were kind, considerate, and friendly in dealing with my problem. I simply wanted to say "Thank you" to both the nurse at 111 who first spoke with me, and to the ambulance crew who came and looked after me.
Visited March 2024
Review titled East Midlands Ambulance Service NHS Trust
Replied on 10 April 2024
Dear Kevin Thank you for your kind words and I am glad you found the team so supportive. I do hope you are feeling better. If you are able to share details (eg your full name, time, date and location for our 999 ambulance response) with our Patient Advice Liaison Service, we'll be able to identify the ambulance crew that responded and pass on your thanks. You can send details to emas.pals@nhs.net. Best Wishes, Patient Experience Team
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Review titled 2 hour response time for severe chest pain
Rated 1 star out of 5
by Mrs Bullock - Posted on 15 February 2024
Call made to request emergency assistance We are both pensioners and I am incapacitated so could not have helped should he have required resuscitation In short my husband who is a type two diabetic was experiencing sudden onset excruciating chest pain and required urgent medical attention We were told that it would be 2 hours before an ambulance was available to attend My husband was panicking and knew he needed more urgent help Worryingly for me he had no option but to drive himself to the AE where he was assisted at the main entrance by two ambulance men who saw he was struggling and took him into AE in a wheelchair where he received various treatments for heart attack. He is now luckily in a stable condition and has been transferred and admitted to another hospital Cardiology department for further monitoring. It is very scary that patients are not being attended to by emergency responders for such serious events. Two hours wait is much to long for suspected cardiac emergencies especially when the wait time should be 18 minutes !
Visited February 2024
Review titled East Midlands Ambulance Service NHS Trust
Replied on 19 February 2024
Dear Mrs Bullock Thank you for taking the time to share your experience with us. We are very sorry to hear of this situation and that it was felt our service was not of the level expected. We appreciate how frightening it must have been for you and your husband. If you are able to, we would appreciate you sharing your comments with our Patient Experience team, with as much detail as you can (e.g. date, time and location), so that they might identify the 999 call and investigate this matter further for you, looking into the full details of the conversation from the call. You may contact them leaving a voicemail for a return call on 0333 012 4216 or email emas.pals@nhs.net. Best wishes, Sarah Connerton, Patient Experience Manager, East Midlands Ambulance Service
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Review titled Wonderful staff!
Rated 5 stars out of 5
by Chris Foster - Posted on 20 February 2024
I know that sometimes patients are frustrated by delays. But, we need to remember it is a problem of high demand outstripping resources. My husband has had to call on the service twice in the past 24 hours. Both teams were outstanding. They focussed totally on patient wellbeing and reassurance. Their manner was lightly jovial, warm and caring. Just the right mix. Brilliant diagnostic skills too. So thank you to them - and to the organisation for recruiting just the right people and training them to engage with patients so well.
Visited February 2024
Review titled East Midlands Ambulance Service NHS Trust
Replied on 20 February 2024
Dear Chris Thank you for taking the time to share your kind words with us. We do hope your husband is feeling much better now and we are delighted to hear that our ambulance crews were able to help him in what must have been a scary time for you both. We are very proud of our ambulance crews and are delighted to hear you found both crews that attended "outstanding!". If you are able to, we would appreciate you sharing your comments with our Patient Experience team, with as much detail as you can (e.g. date, time and location), so that they might identify the crews who cared for your husband and share your lovely words with them. You may leave a voicemail on 0333 012 4216 or email the team on emas.pals@nhs.net. Such comments really keep our frontline crews going in these extremely busy times and your wonderful thank you will really make their day! Best wishes, Sarah Connerton, Patient Experience Manager, East Midlands Ambulance Service