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East Midlands Ambulance Service NHS Trust

1 Horizon Place, Mellors Way, Nottingham Business Park, Nottingham, Nottinghamshire, NG8 6PY

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Displaying 51 to 51 of 51

  1. Review titled I owe my life to the team who cared for me

    by reethebee - Posted on 11 November 2022

    I was in extreme pain, rang 111 and due to an efficient and effective responder a call was made for paramedics to attend. They were professional yet friendly and helped me to cope with my pain. They got me to hospital where after 45 minutes I was able to get into a separate Covid room at A&E. During that evening I had an x ray and a scan. The latter identified 2 blood clots on my lungs and that my heart was under strain. I was immediately taken to a ward and received emergency treatment. Doctors explained the issues and risks to me throughout and the nurses provided excellent care and support the whole time I was at the hospital. All the staff were courteous and helpful. I received such excellent treatment and care that I was home within the week. I have some recuperating to do now but owe my life to the excellent work of the team who cared for me. [Very happy with 'Environment'] [Very happy with 'Transport'] [Very happy with 'Staff attitude'] [Very happy with 'Staff skills'] [Very happy with 'Team work']

    Visited November 2022

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    Review titled East Midlands Ambulance Service NHS Trust

    Replied on 14 November 2022

    Thank you for taking the time to share your kind words with us. We do hope you are feeling much better now and we are delighted to hear that our ambulance crews were able to help you in what must have been a scary time for you. We are very proud of our ambulance crews. If you are able to, we would appreciate you sharing your comments with our Patient Experience team, with as much detail as you can (e.g. date, time and location), so that they might identify the crew who cared for you and share your words with them. You may contact them via telephone on 0333 012 4216 10am-2pm weekdays (or leave a voicemail if you wish) or email emas.pals@nhs.net. Best wishes, Sarah Connerton, Patient Experience Manager, East Midlands Ambulance Service

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