East Of England Ambulance Service NHS Trust
Trust HQ, Whiting Way, Melbourn, Cambridgeshire, SG8 6NAPatient ratings and reviews
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Reviews
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Review titled Kind thoughtful and caring
Rated 5 stars out of 5
by Carrie steve - Posted on 30 March 2025
After a RTC collision on the M11 Amber and Jess (1346cad) gave myself and my partner medical care. We were involved in a RTC that was very scary,we were both lucky to have survived. When the ambulance crew arrived at the scene the care they gave words won't ever be able to describe how truly grateful we are to them for how they cared for us. At the scene they supported us and gave us medical treatment and when we arrived at a and e they continued to make sure we were ok until we were handed over. Ambulance staff never have enough praise for what they do,they attend a scene not knowing what is involved but they remain calm and care for their patients so well. Thank you from us both
Visited March 2025
Review titled East Of England Ambulance Service NHS Trust
Replied on 24 April 2025
Dear Carrie Steve Thank you for taking the time to provide feedback about the East of England Ambulance Service. I would like to pass your kind comments onto the staff involved and would be grateful if you could email feedback@eastamb.nhs.uk the date and location the crew attended to so that we can trace the staff involved. In your email could you please quote KK-240425-009 and I will be able to link the information to your feedback. Thank you again for your kind words of appreciation.
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Review titled Great practice
Rated 5 stars out of 5
by Kim - Posted on 07 October 2024
My mum had a fall , 2 lovely paramedics came to assistance on Thursday 3rd of October 2024 , at 23.30 , they put mum at ease and were fantastic, thank you , carry on the good work you do .
Visited October 2024
Review titled East Of England Ambulance Service NHS Trust
Replied on 24 April 2025
Dear Kim Thank you for taking the time to provide feedback about the East of England Ambulance Service. I am sorry for the delay in acknowledging this. I would like to pass your kind comments onto the staff involved and would be grateful if you could email feedback@eastamb.nhs.uk the date and location the crew attended to so that we can trace the staff involved. In your email could you please quote KK-250425-008 and I will be able to link the information to your feedback. Thank you again for your kind words of appreciation.
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Review titled Wonderful ambulance crew
Rated 5 stars out of 5
by Steve Kuntze - Posted on 23 October 2024
Yes, we did have to wait a long time for the ambulance to arrive, but when it did, the crew were wonderful. My 99 year old father was very poorly. It was in the early hours. The crew were so cheerful and kind, they made a worrying situation bearable. Thank you so much.
Visited October 2024
Review titled East Of England Ambulance Service NHS Trust
Replied on 24 April 2025
Dear Steve Thank you for taking the time to provide feedback about the East of England Ambulance Service. I am sorry for the delay in acknowledging this. I would like to pass your kind comments onto the staff involved and would be grateful if you could email feedback@eastamb.nhs.uk the date and location the crew attended to so that we can trace the staff involved. In your email could you please quote KK-240525-007 and I will be able to link the information to your feedback. Thank you again for your kind words of appreciation.
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Review titled crew fantastic
Rated 5 stars out of 5
by George Dales - Posted on 29 August 2024
Call out No 1439. My wife 88years old passed out and fell heavily hitting her head arm and ear she gradely came round but was hurt and confused, an ambulance arrived in about 15 minutes maned by two great guys they were so caring and professional, they got her into the ambulance and spent nearly two hours checking all vital singes they then had to get another colleague to attend to put some stitches into my wifies ear. They stayed with us until they were happy that she needed no more attention and that she could walk gently. I cannot praise this ambulance crew enough.
Visited August 2024
Review titled East Of England Ambulance Service NHS Trust
Replied on 24 April 2025
Thank you for taking the time to provide feedback about the East of England Ambulance Service. I am sorry for the delay in acknowledging this. Thank you for providing the call out number. I would like to pass your kind comments onto the staff involved and would be grateful if you could email feedback@eastamb.nhs.uk the date and location the crew attended to so that we can trace the staff involved. In your email could you please quote KK-240425-003 and I will be able to link the information to your feedback. Thank you again for your kind words of appreciation.
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Review titled Life savers
Rated 5 stars out of 5
by Bruce & Tracie Sims - Posted on 09 August 2024
5th August 01.10am Two paramedics arrived followed by three more. They got to my home in 8 minutes and saved my husband’s life for which I will be eternally grateful. The young lady kept myself and our son calm whilst they worked hard to keep him alive. Working on him continually on the journey to the hospital where Basildon hospital took over his care. They also came to find out if he made it, and after finding out he did - they went to visit him on his ward and a few tears were shed. He is now safely home and hopeful for a long future ahead of us. Thankyou so much-our ambulance staff are doing a wonderful job.
Visited August 2024
Review titled East Of England Ambulance Service NHS Trust
Replied on 24 April 2025
Dear Bruce and Tracie Thank you for taking the time to provide feedback about the East of England Ambulance Service. I am sorry for the delay in acknowledging this. I would like to pass your kind comments onto the staff involved and would be grateful if you could email feedback@eastamb.nhs.uk the date and location the crew attended to so that we can trace the staff involved. In your email could you please quote KK-240425-006 and I will be able to link the information to your feedback. Thank you again for your kind words of appreciation.
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Review titled Exceptional care and professionalism
Rated 5 stars out of 5
by Margaret - Posted on 15 August 2024
A young paramedic team attended when I suffered a stroke. They were kind, sympathetic and professional. I cannot rate them highly enough. I have made a good recovery.
Visited August 2024
Review titled East Of England Ambulance Service NHS Trust
Replied on 24 April 2025
Dear Margaret Thank you for taking the time to provide feedback about the East of England Ambulance Service. I am sorry for the delay in acknowledging this. I would like to pass your kind comments onto the staff involved and would be grateful if you could email feedback@eastamb.nhs.uk the date and location the crew attended to so that we can trace the staff involved. In your email could you please quote KK-240525-005 and I will be able to link the information to your feedback. Thank you again for your kind words of appreciation.
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Review titled Excellent care
Rated 5 stars out of 5
by Margaret - Posted on 15 August 2024
I was attended by two young paramedics. They were kind, sympathetic and professional at all times. I really appreciated their care and understanding. I have made a good recovery.
Visited August 2024
Review titled East Of England Ambulance Service NHS Trust
Replied on 24 April 2025
Dear Margaret Thank you for taking the time to provide feedback about the East of England Ambulance Service. Sorry for the delay in acknowledging this. I would like to pass your kind comments onto the staff involved and would be grateful if you could email feedback@eastamb.nhs.uk the date and location the crew attended to so that we can trace the staff involved. In your email could you please quote KK-240425-004 and I will be able to link the information to your feedback. Thank you again for your kind words of appreciation.
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Review titled Caring Service / Reassuring
Rated 4 stars out of 5
by Ru - Posted on 14 July 2024
Two paramedics attended to me this morning, often don't leave reviews though thought was in order as I received excellent level care throughout my 40 minutes with the paramedics, they related to my health issues I was suffering from, which to me is the main reason I wanted to leave a review as I think it's personal level care on the paramedics behalf and experience to do this, thank you for taking care of me..
Visited July 2024
Review titled East Of England Ambulance Service NHS Trust
Replied on 24 April 2025
Thank you for taking the time to provide feedback about the East of England Ambulance Service. I am sorry for the delay in acknowledging this. I would like to pass your kind comments onto the staff involved and would be grateful if you could email feedback@eastamb.nhs.uk the date and location the crew attended to so that we can trace the staff involved. In your email could you please quote KK-240425-002 and I will be able to link the information to your feedback. Thank you again for your kind words of appreciation.
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Review titled Poor service
Rated 1 star out of 5
by Sally Wood - Posted on 20 June 2024
This was the first and hopefully the last time of having a need to call 999 for an ambulance in Bedford and what a sad call it was. I rang with chest pain and rapid and falling heart rate, chest pain and arm pain, and was told it would be 90 minutes before any one could get to me, 90 minutes !! And was told that this would be a priority, that seems ridiculous my husband quickly got the car out and took me to hospital himself. The person we spoke to showed no compassion or interest or offer an explanation as to why it would be 90 minutes but I was shaken by that and now have no faith at all that the ambulance service will be there for us in an emergency and the only hope of receiving care in this situations you need to get yourself to hospital and hope you don’t die on the way !!
Visited June 2024
Review titled East Of England Ambulance Service NHS Trust
Replied on 21 June 2024
Dear Sally I am sorry that you have had cause to raise concerns about East of England Ambulance Service. I would like to investigate the concerns you have raised and would be grateful if could email feedback@eastamb.nhs.uk with the date and the location we attended so that we can look into this for you and begin an investigation if you would like us to do so. Many thanks Kathryn
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Review titled Appriciation of visit
Rated 5 stars out of 5
by Beryl peacover - Posted on 23 June 2024
On the 19/06/24 two female paramedics visited me in my home, they were very reassuring and dealt with my problem so proficiently. Id like to apologise for not wanting to go to hospital but I just couldn`t face it. I would like to give them my sincere thanks for their help.
Visited June 2024
Review titled East Of England Ambulance Service NHS Trust
Replied on 24 April 2025
Dear Beryl Thank you for taking the time to provide feedback about the East of England Ambulance Service. I would like to pass your kind comments onto the staff involved and would be grateful if you could email feedback@eastamb.nhs.uk the date and location the crew attended to so that we can trace the staff involved. In your email could you please quote KK240425-001 and I will be able to link the information to your feedback. Thank you again for your kind words of appreciation.