East Of England Ambulance Service NHS Trust
Trust HQ, Whiting Way, Melbourn, Cambridgeshire, SG8 6NAPatient ratings and reviews
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Reviews
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Review titled Put at ease
Rated 5 stars out of 5
by Ms Patricia M Bennett - Posted on 07 May 2024
After a fall where due to the medication I am taking I was told not to move .It was unpleasant as it was pouring with rain.The ambulance arrived after 20 minutes which I thought was good timing . They apologised for keeping me waiting I was impressed how the crew made me feel as they continued their examination and quickly accessed I was ok to be moved .Inside the ambulance the crew continued in a professional way checking my statistics while keeping me calm and explained what they were doing .When we arrived at the hospital there was a wait and another crew had to take over due to a shift change. On being allocated a room this crew made sure I was comfortable in fresh warm hospital gown getting out of my wet clothes .I feel they went beyond their call of duty ,while again remaining professional and friendly. Later they were back with another patient but acknowledged me and asked how I was .Still going beyond their duty.
Visited May 2024
Review titled East Of England Ambulance Service NHS Trust
Replied on 17 June 2024
Dear Patricia Thank you for taking the time to provide feedback about the East of England Ambulance Service. I would like to pass your kind comments onto the staff involved and would be grateful if you could email feedback@eastamb.nhs.uk the date and location the crew attended to so that we can trace the staff involved. In your email could you please quote KK170624-004 and I will be able to link the information to your feedback. Thank you again for your kind words of appreciation. Kathryn
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Review titled Amazing professional service
Rated 5 stars out of 5
by Gordon - Posted on 25 May 2024
I was attended by an East of England ambulance crew in Ely after experiencing some extremely concerning symptoms. The way they assessed my symptoms was extremely thorough and professional whilst being very warm and reassuring. I was then taken by ambulance to Addenbrooks Hospital where the crew organised my admission quickly and efficiently. I can't rate them highly enough. This took place on the afternoon of May 23rd.
Visited May 2024
Review titled East Of England Ambulance Service NHS Trust
Replied on 17 June 2024
Dear Gordon Thank you for taking the time to provide feedback about the East of England Ambulance Service. I would like to pass your kind comments onto the staff involved and would be grateful if you could email feedback@eastamb.nhs.uk the date and location the crew attended to so that we can trace the staff involved. In your email could you please quote KK170624-003 and I will be able to link the information to your feedback. Thank you again for your kind words of appreciation. Kathryn
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Review titled Excellent service
Rated 5 stars out of 5
by Linda - Posted on 30 May 2024
My husband was very unwell with an already terminal diagnosis. After 13 hrs and endless 111 calls advising a GP was en route I called an ambulance. Arrived within 30 minutes, co ordinator stayed in the line until the ambulance arrived. 2 lovely female paramedics arrived, really friendly empathetic, professional. Made sure my husband was comfortable. I cannot thank them enough. I wish I had taken more notice and knew their names as they were both so good and worked so well together. Took my husband to Broomfield and waited with us to make sure he was ok. We are very grateful and our daughter who was also there was too .
Visited May 2024
Review titled East Of England Ambulance Service NHS Trust
Replied on 17 June 2024
Good morning Linda Thank you for taking the time to provide feedback about the East of England Ambulance Service. I would like to pass your kind comments onto the staff involved and would be grateful if you could email feedback@eastamb.nhs.uk the date and location the crew attended to so that we can trace the staff involved. In your email could you please quote KK170624-001 and I will be able to link the information to your feedback. Thank you again for your kind words of appreciation.
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Review titled Fantastic crew
Rated 5 stars out of 5
by Rach - Posted on 26 April 2024
Called an ambulance on Saturday in South Essex and was taken to Basildon Hospital resus. They were brilliant with my 13 year old daughter who was in diabetic ketoacidosis. I was phoned in advance to explain that we were number one priority (unless a cardiac patient presented) talked me through everything and reassured me. Ambulance arrived within the time originally quoted and relatively quick. Straight into the house and had the stretcher and oxygen ready, very smooth journey and straight into resus for a prompt handove. Kept speaking with me and reassuring me. We are so, so grateful because you helped to save my daughter. Thank you to the crew. I think I saw Southend on some of the equipment labels or could have been Basildon. Either way, thank you again. All absolute stars!
Visited April 2024
Review titled East Of England Ambulance Service NHS Trust
Replied on 30 April 2024
Thank you for taking the time to provide feedback about the East of England Ambulance Service. I would like to pass your kind comments onto the staff involved and would be grateful if you could email feedback@eastamb.nhs.uk the date and location the crew attended to so that we can trace the staff involved. In your email could you please quote KK-300424-001 and I will be able to link the information to your feedback. Thank you again for your kind words of appreciation.
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Review titled Great practice
Rated 5 stars out of 5
by Deborah Horey - Posted on 08 March 2024
I’ve had to call the ambulance 3/4 times I just like to thank each crew they were all amazing professionals , kind and could not do enough a huge thank you all
Visited March 2024
Review titled East Of England Ambulance Service NHS Trust
Replied on 08 April 2024
Thank you for taking the time to provide feedback about the East of England Ambulance Service. I would like to pass your kind comments onto the staff involved and would be grateful if you could email feedback@eastamb.nhs.uk the date and location the crew attended to so that we can trace the staff involved. In your email could you please quote KK080424-002 and I will be able to link the information to your feedback. Thank you again for your kind words of appreciation.
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Review titled Great experience
Rated 4 stars out of 5
by Jukes123 - Posted on 28 March 2024
First time we have used the transport service today. Both colleagues took a great deal of care when bringing my dad home from Lister Hospital. They were both caring and confident which helped my dad get into the house in a calm way. While they are clearly proficient and efficient in their roles there was no sense of urgency which is just what you need when caring for elderly patients.
Visited March 2024
Review titled East Of England Ambulance Service NHS Trust
Replied on 08 April 2024
Thank you for taking the time to provide feedback about the East of England Ambulance Service. I would like to pass your kind comments onto the staff involved and would be grateful if you could email feedback@eastamb.nhs.uk the date and location the crew attended to so that we can trace the staff involved. In your email could you please quote KK080424-001 and I will be able to link the information to your feedback. Thank you again for your kind words of appreciation.
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Review titled Great practice
Rated 5 stars out of 5
by Jill Gomez - Posted on 06 May 2024
This is to give warmest thanks to the ambulance team who treated and took me from 5 The Causeway Elsworth cb23 4ht to Hunchingbrooke Hospital on 14 March. They were super-considerate, kind, always cheerful and efficient. I cannot thank them enough.
Visited March 2024
Review titled East Of England Ambulance Service NHS Trust
Replied on 17 June 2024
Good morning Jill Thank you for taking the time to provide feedback about the East of England Ambulance Service. I have forwarded this on to our Patient Experience Team so that we can pass your kind comments on to the staff involved. Thank you again for your kind words of appreciation. Kathryn
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Review titled Wonderful paramedics
Rated 5 stars out of 5
by Jo Montgomery - Posted on 14 February 2024
So well looked after by two ladies, they are an absolute 💯 credit to the profession! Told me that they had only started working together that day and you would never have k own that. Great teamwork!
Visited February 2024
Review titled East Of England Ambulance Service NHS Trust
Replied on 19 February 2024
Good morning Jo Thank you for taking the time to provide feedback about the East of England Ambulance Service. I would like to pass your kind comments onto the staff involved and would be grateful if you could email feedback@eastamb.nhs.uk the date and location the crew attended to so that we can trace the staff involved. In your email could you please quote KK190224-001 and I will be able to link the information to your feedback. Thank you again for your kind words of appreciation.
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Review titled Fantastic Care
Rated 5 stars out of 5
by Sarah Thompson - Posted on 05 January 2024
The GP called an ambulance to my father in law 2 nights ago as he was struggling with his breathing. The ambulance arrived at the time we were informed it would and the team provided excellent care, checking him thoroughly and arranging for a prescription to be provided at a local pharmacy which I was able to pick up that same evening. My father in law is now so much better and on the road to recovery. Sorry I'm not allowed to name the team who attended but we are very grateful and hope they enjoyed the music.
Visited January 2024
Review titled East Of England Ambulance Service NHS Trust
Replied on 29 January 2024
Dear Sarah Thank you for taking the time to provide feedback about the East of England Ambulance Service. I would like to pass your kind comments onto the staff involved and would be grateful if you could email feedback@eastamb.nhs.uk the date and location the crew attended to so that we can trace the staff involved. In your email could you please quote KK290124-001 I will be able to link the information to your feedback. Thank you again for your kind words of appreciation.
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Review titled Fantastic care
Rated 5 stars out of 5
by Kevin Hawkins - Posted on 03 February 2024
I just wanted to recognise the fantastic service of the ambulance crew who took care of my partner after an accident at Centre Parcs Woburn on 20 January 2024. I have always admired the NHS and think you do a fantastic job which was reconfirmed after this accident. The hospital staff at Bedford hospital in the majors ward was also great. Thank you and we hope you all get the recognition you deserve.
Visited January 2024
Review titled East Of England Ambulance Service NHS Trust
Replied on 19 February 2024
Dear Kevin Thank you for taking the time to provide feedback about the East of England Ambulance Service. I will pass your kind comments onto the staff involved Thank you again for your kind words of appreciation. Kind regards Kathryn