London Ambulance Service NHS Trust
220 Waterloo Road, London, Greater London, SE1 8SDPatient ratings and reviews
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Reviews
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Review titled Thank you
Rated 5 stars out of 5
by Silvia Kate - Posted on 28 April 2024
On 25th March 2024 T and J of the NHS ambulance service (y902 cad 1426) attended my mother at home. Their professionalism and the way they took care of her was absolutely remarkable. Their kindness went beyond. As a nurse, I really appreciated their empathy. Thank you. You have no idea how much that meant to my mother and me at such a distressful moment.
Visited March 2024
London Ambulance Service NHS Trust has not yet replied.
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Review titled Compassionate and responsive
Rated 5 stars out of 5
by Anonymous - Posted on 13 March 2024
My brother in London has mental health struggles , recently I became increasingly concerned for his welfare when speaking to him on the phone, I was in Ireland and unable to go and see him to check on him in person. I was calling daily and he was becoming more and more despondent, negative and uncommunicative. I made a call to the London ambulance service via 111 to request a welfare check. Within hours a crew had called on him, they sat , took time to really have a conversation with him and offer support not just as a pair of ears but by sharing lived experience , coping techniques and further places and people he could receive support from when struggling on very dark days. They followed up with his doctor and as a result he has been given further support and is now on his way back to better mental health .I cannot say thank you enough for their responsiveness, professionalism and sheer kindness shown to a man struggling to see the way out, and for his family who were not able to provide that in the moment one to one contact that was so needed
Visited March 2024
London Ambulance Service NHS Trust has not yet replied.
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Review titled Amazing Paramedics!!
Rated 5 stars out of 5
by Anonymous - Posted on 03 April 2024
cad4590 (Call-sign d430) attending my mothers home on 27 March 2024 and were amazing. from the whole check to explaing and reassuring mum all the way through. Very caring team and made sure mum knew what to do next
Visited March 2024
London Ambulance Service NHS Trust has not yet replied.
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Review titled Truly grateful
Rated 5 stars out of 5
by Jennifer wall - Posted on 27 March 2024
London ambulance service attended to my mother on 25.03.24 postcode n1 3ny. The ambulance crew were amazing and through, they saved my mother's life. My mum is elderly has COPD, the crew were respectful and treated my mum with dignity. There are not enough words to tell you how truly thankful the family is. Please pass this on to the two crews who attended. Without them my mum would no longer be with us
Visited March 2024
London Ambulance Service NHS Trust has not yet replied.
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Review titled Probably helped to save my life
Rated 5 stars out of 5
by Martin - Posted on 08 April 2024
Went for review at cedarbrook practice.irregular pulse was found.ambulance called and arrived less than an hour.ambulance the policy k me to Hammersmith hospital.on the way numerous eggs were taken checking my heart.injection was given to keep me calm needles were fitted provide immediate opportunity at hospital for Treatment. I had a complete hart block I believe. The 2 ambulance guys assisting were completely calming. I never realised how much these guys did. Very professional. My heartfelt thanks
Visited February 2024
London Ambulance Service NHS Trust has not yet replied.
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Review titled Great people skills
Rated 5 stars out of 5
by Nicky Lawrence-Gravestock - Posted on 18 February 2024
The ambulance came immediately to respond to my daughter. I was so impressed with both the paramedics people skills, how attentive they were to her pain and how respectful, asking consent to look at medical records etc.
Visited February 2024
London Ambulance Service NHS Trust has not yet replied.
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Review titled Genuine down to earth practitioner
Rated 5 stars out of 5
by Linda - Posted on 08 February 2024
He was polite. Just did what he needed to do. Chatty when prompted. Genuinely overall nice guy and also gave advise.
Visited February 2024
London Ambulance Service NHS Trust has not yet replied.
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Review titled Thank you
Rated 4 stars out of 5
by Sara - Posted on 19 January 2024
Ambulance d409 came today from Friern Barnet station to help a friend. The ambulance came within 20 minutes of calling. The 2 paramedics were very kind and helpful and reassuring - Thank you- I think you're doing an amazing job in very difficult circumstances
Visited January 2024
London Ambulance Service NHS Trust has not yet replied.
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Review titled Great Experience
Rated 5 stars out of 5
by Andreas - Posted on 14 January 2024
We called an ambulance through a third party service as my mother had a fall on her own at home. The 3 paramedics that arrived introduced themselves and from that point on were knowledgable and more importantly calm, kind and thoughtful towards my mother. This continued on our journey to A&E where my mother was kept comfortable and informed of what was happening. On arrival they stayed with us for a longtime making sure my mother was again comfortable and made the experience less stressful than it could have been. As far as we are concerned the crew showed outstanding service throughout going above and beyond our expectations.
Visited January 2024
London Ambulance Service NHS Trust has not yet replied.
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Review titled Very good team of the ambulance 999
Rated 5 stars out of 5
by Claudia Pruna - Posted on 25 January 2024
I call the 999 ambulance ,the team the 2 gentlemen was extremely professional and kind whit us .They took my partner to the hospital ,they done very good assessment and they explain to us everything. Very happy Well done 999 ambulance service
Visited January 2024
London Ambulance Service NHS Trust has not yet replied.