North West Ambulance Service NHS Trust
Ladybridge Hall, 399 Chorley New Road, Bolton, BL1 5DDPatient ratings and reviews
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Reviews
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Review titled Fabulous, friendly
Rated 5 stars out of 5
by Pam Kershaw - Posted on 26 January 2024
I have limited mobility and get quite anxious but the guys put me at ease and wouldn't be as anxious next time, transport was excellent there and back, thank you so much
Visited January 2024
North West Ambulance Service NHS Trust has not yet replied.
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Review titled The best team
Rated 5 stars out of 5
by Alexandra - Posted on 25 December 2023
I would like to say a huge Thank you to the ambulance team helped me on Christmas Eve. I don't know there names but I know that These lady's deserve medal. Very kind and professional team. I wish you health and prosperity to you and your family. Alexandra London
Visited December 2023
North West Ambulance Service NHS Trust has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Susan Grief - Posted on 15 December 2023
I used the patient transport service for my elderly mum and it was great. Better than we expected. The paramedics were very helpful, efficient, cheerful and chatty. My mums health has been deteriorating and the doctors recommended patients transport service would be better for my mum and myself as she is getting less mobile and not able to walk. We didn’t have to wait very long for collection after the hospital appointment, approx half an hour. Not sure if it’s always this quick. It took the stress out of me having to try and get my mum in the car, looking for a wheelchair and trying to park up. Will definitely use in the future.
Visited December 2023
North West Ambulance Service NHS Trust has not yet replied.
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Review titled Fabulous paramedics
Rated 5 stars out of 5
by Val Hanson - Posted on 15 November 2023
The paramedics that dealt with me were fantastic. They were very caring, pleasant and efficient. I would like to thank them very much.
Visited November 2023
North West Ambulance Service NHS Trust has not yet replied.
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Review titled Life Saver
Rated 5 stars out of 5
by Peter Gauterin - Posted on 29 October 2023
Late one night last week I had a severe heart attack.The speed,efficiency,skill and general consideration of the team I am positive saved my life taking me to a top class coronary hospital without delay.I am so grateful.Thank you
Visited October 2023
North West Ambulance Service NHS Trust has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Anne Baines - Posted on 04 August 2023
Brilliant service from start to finish from booking an ambulance to pickup and drop off , efficient friendly staff , they cared for my mother I couldn’t ask for a more complete service .
Visited August 2023
North West Ambulance Service NHS Trust has not yet replied.
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Review titled Ambulance staff very excellent
Rated 5 stars out of 5
by Mzain - Posted on 19 July 2023
2 female staff very well looked after me came to Vida football pitch and even asked after me on Tuesday 18th July 2023 around 8:30pm
Visited July 2023
North West Ambulance Service NHS Trust has not yet replied.
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Review titled They abruptly ended the call
by piscesbh47 - Posted on 20 June 2023
I fainted randomly while sat down and had tingly legs and arms - explained this. I called 111 and the person I spoke to said I needed to go back to hospital (previously had an ecg) to have another ecg. They were talking fast and I couldn’t hear them well so asked to slow down. I explained that it was late and that I couldn’t get to A&E at this time (nearly 1am), they then suggested that I should get a taxi and I explained I couldn’t get a taxi as I couldn’t afford one. They then kinda huffed and asked if I knew the risks - and again I explained that I couldn’t afford one. They abruptly ended the call saying to call my GP in the morning.I was left in tears and panicked.
Visited June 2023
Provided by Care opinion
North West Ambulance Service NHS Trust has not yet replied.
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Review titled Help when help was needed
Rated 4 stars out of 5
by Carol Burbidge - Posted on 27 June 2023
Tonight I was at my wits end dealing with my fathers dementia. He turned against me and was in danger of putting himself in danger. The paramedics who attended were so patient and reassuring to him and helped to calm him down. Not only that they were patient and reassuring to me, dad’s main carer, a person at the end of their tether, sleep deprived and very cynical of the NHS. Great job girls, thank you so much.
Visited June 2023
North West Ambulance Service NHS Trust has not yet replied.
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Review titled First class service
Rated 5 stars out of 5
by Anonymous - Posted on 30 June 2023
On 18 June we had cause to dial 999 as my elderly mother in law was found unconscious in the shower. Not only was the service speedy and efficient but carried out with the utmost respect for my MIL. The paramedics were absolutely brilliant and she owes her life to them - so saying thank you doesn’t really cover it. We (my husband and I ) are so thankful for their speedy assessment of the situation and the swift action they took in an attempt to make my MIL more comfortable. This, I’m sure played a contributory factor in her recovery. Many, many thanks from the friends and family of a 92 year old lady.
Visited June 2023
North West Ambulance Service NHS Trust has not yet replied.