South East Coast Ambulance Service NHS Foundation Trust
Nexus House, 4 Gatwick Road, Crawley, Sussex, RH10 9BGPatient ratings and reviews
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Reviews
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Review titled Exemplary service
Rated 5 stars out of 5
by Patricia Watson - Posted on 28 August 2023
The ambulance arrived within the hour. The two paramedics were superb, friendly, humorous, gentle, knowledgeable and kind. I was taken to hospital and these two people made my experience less frightening. Highly recommend.
Visited August 2023
Review titled South East Coast Ambulance Service NHS Foundation Trust
Replied on 30 August 2023
Dear Patricia, Thank you very much for posting your lovely review. I would very much like to share what you have said with our members of staff concerned and would be grateful if you could contact us with more information that would help us to identify them. Our telephone number is 0300 123 9242 and our email address is pet@secamb.nhs.uk Thank you again and we look forward to hearing from you. Best wishes Marie Marie Clifford PALS Officer South East Coast Ambulance Service NHS Foundation Trust Nexus House, Gatwick Road, Crawley, West Sussex, RH10 9BG
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Review titled Failing to provide a ambulance
Rated 3 stars out of 5
by Lord Peter David Carter - Posted on 20 August 2023
Phoned 999, to request an Ambulance my friend aged 68 had breathing problems,I was told he didn’t warrant a ambulance,told someone would call bac within the hour-didn’t happen.
Visited August 2023
Review titled South East Coast Ambulance Service NHS Foundation Trust
Replied on 21 August 2023
Thank you for posting your review from which I am sorry to learn of your concerns. In order that we can look into what happened please can you contact us and give us more information. You can email us at pet@secamb.nhs.uk or leave a voicemail message on 0300 123 9242. I hope you friend has made a good recovery. We look forward to hearing from you. Best wishes Marie Marie Clifford PALS Officer South East Coast Ambulance Service NHS Foundation Trust Nexus House, Gatwick Road, Crawley, West Sussex, RH10 9BG
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Review titled Caring and listening
Rated 5 stars out of 5
by Irene Fairhurst - Posted on 28 August 2023
My vulnerable adult son is epileptic, had a seizure I was not with him at that time, ambulance called. Personnel really listened to what I and his sister had to say about what causes them eg overheating, low fluid intake. They were very thorough in checking him over, no physical injuries, taking their time to make sure he was safe to be discharged into my care. Thank you.
Visited August 2023
Review titled South East Coast Ambulance Service NHS Foundation Trust
Replied on 30 August 2023
Dear Irene, Thank you very much for posting your lovely compliment. I would like to be able to share what you have said with our members of staff concerned and in order that I can identify them I would be grateful if you could contact us to provide us with some more information. Our telephone number is 0300 123 9242 and our email address is compliments@secamb.nhs.uk We look forward to hearing from you. Best wishes to you and your son. Marie Marie Clifford PALS Officer South East Coast Ambulance Service NHS Foundation Trust Nexus House, Gatwick Road, Crawley, West Sussex, RH10 9BG
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Review titled A wonderful team
Rated 5 stars out of 5
by Anonymous - Posted on 30 August 2023
Although I waited many hours until the crew 236 arrived I was phoned by nurses who checked on my condition. I was stuck upstairs . They managed to get me up and walking a bit. Then they carried my bed downstairs and set me up safely in my living room. Wonderful professional crew who went that extra mile. Ironically we decided they would make more money moving furniture for a living ! A huge thank you from all my family.
Visited August 2023
Review titled South East Coast Ambulance Service NHS Foundation Trust
Replied on 04 September 2023
Thank you very much for posting such a lovely review of the care you received from our staff. I know that they would be delighted to read what you have said about them and, in order that we can identify them, we would be very grateful if you could contact us to give us more details. We will then make sure that both they, and their managers, get to see your lovely review. You can telephone us on 0300 123 9242 and leave a voicemail and we can call you back or you can email us at compliments@secamb.nhs.uk I hope you are now feeling much better and thank you again for taking the time to post your review. We look forward to hearing from you. Best wishes Marie Marie Clifford PALS Officer South East Coast Ambulance Service NHS Foundation Trust Nexus House, Gatwick Road, Crawley, West Sussex, RH10 9BG
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Review titled Outstanding Paramedics!
Rated 5 stars out of 5
by Mrs S Smith - Posted on 16 August 2023
We called an ambulance for my Mum who had fallen badly and was in excruciating pain and unable to be moved. The paramedics arrived swiftly and were professional, friendly, reassuring and treated her with compassion from arrival at the house until they left her after admitting her to A and E. They were absolutely amazing and we would love to be able to get a thank you to them personally from all the family.
Visited July 2023
Review titled South East Coast Ambulance Service NHS Foundation Trust
Replied on 21 August 2023
Dear Mrs Smith, Thank you very much for posting your wonderful review! I know that our members of staff will be delighted to read what you have said about them. In order that we can identify who they are we would be grateful if you could contact us to let us have some more information. Our email address is compliments@secamb.nhs.uk or you can leave a message on our voicemail for my colleague, Sandra, on 0300 123 9242. I hope your Mum is making good progress. We look forward to hearing from you and thank you again for taking the time to post your review. Best wishes Marie Marie Clifford PALS Officer South East Coast Ambulance Service NHS Foundation Trust Nexus House, Gatwick Road, Crawley, West Sussex, RH10 9BG
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Review titled Dissapointed
Rated 2 stars out of 5
by Anonymous - Posted on 02 June 2023
Very disappointed for the operator not sending an ambulance for my little girl. With high fever temperature 39.7.., as a single mum, who doesn't drive. with no family or friends to support around.. the operator asked me to get a taxi?, really why r they there for then??...this is an emergency, cos anything could happen..God forbid!..but I'm very disappointed about the awful service for keeping us waiting for hours. And getting anxious and stressful situation..is it because my accent I won't get help like the rest??.. and please stop with excuses cos is too busy.. my child also deserves emergency too.. but obviously nobody cares.. very sad and disappointed about this..
Visited June 2023
Review titled South East Coast Ambulance Service NHS Foundation Trust
Replied on 07 June 2023
Thank you for posting your review. We would very much welcome the chance to look into what happened and we would be grateful if you could contact us to let us know some details so that we can investigate. You can email us at pet@secamb.nhs.uk or leave a voicemail message with your telephone number, so that we can call you back, at 0300 123 9242. I hope your daughter is now fully recovered and we look forward to hearing from you. Best wishes. Marie Marie Clifford Patient Experience Officer South East Coast Ambulance Service NHS Foundation Trust Nexus House, Gatwick Road, Crawley, West Sussex, RH10 9BG Patient Experience Team: 0300 1239 242
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Review titled Our grateful thanks goes to the Ambulance Service and staff
Rated 5 stars out of 5
by Helen - Posted on 09 July 2023
The ambulance staff arrived at my 94 year old father's home when he was unconscious and in the recovery position on the floor of the bathroom. They took control of the situation and ensured that my father was cared for in a kind and respectful manner. The ambulance staff listened to the family members as they explained the situation and they answered queries honestly. They fully took into consideration our needs and wishes together with those of our father at all times. We were kept fully updated of our father's condition and great respect was shown when my father slipped away. We pass on our very grateful thanks to the ambulance service staff who were fantastic and so supportive on a very stressful and sad day.
Visited June 2023
Review titled South East Coast Ambulance Service NHS Foundation Trust
Replied on 10 July 2023
Dear Helen, Please accept my condolences at this sad time for you and your family. It was very kind of you to think of our staff at this time and I know that they, and their managers, will be pleased to read your review. In order that I can share it with them I would be grateful if you could contact us to give us more information that would help us identify their attendance to your father. You can leave us a message with your phone number and/or email address on 0300 123 9242 or you can email us at sandra.king@secamb.nhs.uk Once again, thank you for taking the time to leave such a lovely review. We look forward to hearing from you. Best wishes Marie Marie Clifford PALS Officer South East Coast Ambulance Service NHS Foundation Trust Nexus House, Gatwick Road, Crawley, West Sussex, RH10 9BG
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Review titled Wonderful service
Rated 5 stars out of 5
by Anonymous - Posted on 05 May 2023
My family would like to thank all the paramedics, nurses, Doctors and care workers who dealt with my Father over the last bank holiday. You were amazing and so so kind. We can’t thank you enough.
Visited May 2023
Review titled South East Coast Ambulance Service NHS Foundation Trust
Replied on 10 May 2023
Thank you very much for sharing your kind comments about the members of staff who cared for your father. I know that our staff would be delighted to read what you have said and, in order that we can identify them, we would be grateful if you could contact us with more information. You can email compliments@secamb.nhs.uk or leave a voicemail message on 0300 123 9242. Once we have identified the members of staff who attended your father, we will send them a copy of your review and this will also be shared with their managers. Thank you again for sharing your kind comments and we look forward to hearing from you. Best wishes Marie Marie Clifford Patient Experience Officer South East Coast Ambulance Service NHS Foundation Trust Nexus House, Gatwick Road, Crawley, West Sussex, RH10 9BG
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Review titled Super speedy. Excellent service, professionals.
Rated 5 stars out of 5
by Anonymous - Posted on 30 May 2023
Having tried 111 and unable to make contact with anyone, we had no choice but to dial 999. The ambulance arrived within minutes. Many thanks to the excellent staff.
Visited May 2023
Review titled South East Coast Ambulance Service NHS Foundation Trust
Replied on 08 June 2023
Thank you very much for your kind comments. I know that the members of staff who attended you would be delighted to read what you have said and, in order that we can identify them, we would be grateful if you could let us have some details. We will then send them and their managers a copy of your comments and a record will be placed on their file. You can email us at compliments@secamb.nhs.uk or leave us a voicemail at 0300 123 9242 and someone can call you back. We look forward to hearing from you. Best wishes Marie Clifford Patient Experience Officer South East Coast Ambulance Service NHS Foundation Trust Nexus House, Gatwick Road, Crawley, West Sussex, RH10 9BG
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Review titled Caring and professional
Rated 5 stars out of 5
by Anonymous - Posted on 15 April 2023
I had to call an ambulance as my wife was in severe pain. It arrived inside half an hour and the two chaps were friendly, professional and provided both medical help and sympathetic conversation at a very worrying time. They then transported her to East Surrey hospital where she received emergency surgery and yet more exemplary care. A huge thank you to all involved.
Visited April 2023
Review titled South East Coast Ambulance Service NHS Foundation Trust
Replied on 10 May 2023
Thank you very much for sharing your kind comments about the members of staff who cared for your wife. I know that our staff would be delighted to read what you have said and, in order that we can identify them, we would be grateful if you could contact us with more information. You can email compliments@secamb.nhs.uk or leave a voicemail message on 0300 123 9242. Once we have identified the members of staff who attended your wife, we will send them a copy of your review and this will also be shared with their managers. Thank you again for sharing your kind comments and we look forward to hearing from you. I hope your wife is beginning to feel much better. Best wishes Marie Marie Clifford Patient Experience Officer South East Coast Ambulance Service NHS Foundation Trust Nexus House, Gatwick Road, Crawley, West Sussex, RH10 9BG