South East Coast Ambulance Service NHS Foundation Trust
Nexus House, 4 Gatwick Road, Crawley, Sussex, RH10 9BGPatient ratings and reviews
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Reviews
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Review titled Awesome
Rated 5 stars out of 5
by Madeleine mcgrath - Posted on 29 February 2024
I was needing help with a medical problem yesterday and I really did not want to waste the ambulance precious time , so for the first time in 45 years one was dispatched to me, first of all they made me feel safe and then reassured me I had in no way wasted their time , I thin they are wonderful people who work so hard in very difficult situations in the times we are living in , sometimes when we are in need of help and are dealing with a problem we forget they are living human beings and our manners are forgotten at the end of the dawhat would you do if they did not exist??? so please remember they are human beings and remember some manner help thank you for helping me yesterday I'm very grateful
Visited February 2024
Review titled South East Coast Ambulance Service NHS Foundation Trust
Replied on 04 March 2024
Dear Madeleine, Thank you so much for posting your lovely review. From the information you provided I have been able to locate the details and I will ensure that the staff who attended you, and their managers, are made aware of what you have said. I hope you are feeling much better and thank you again for taking the time to leave your review. Best wishes. Marie Marie Clifford PALS Officer South East Coast Ambulance Service NHS Foundation Trust Nexus House, Gatwick Road, Crawley, West Sussex, RH10 9BG
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Review titled Absolutely amazing
Rated 5 stars out of 5
by Liz - Posted on 23 February 2024
I would just like to thank the staff who picked me up from my doctor's practice the other day. You are both a credit to your profession. You knew I didn't want to go to hospital and that I was quite upset about the prospect. Thanks to you both I was transferred from A/E very quickly. You were both professional, friendly, knowledgeable and helpful. Thank you so very much for your care
Visited February 2024
Review titled South East Coast Ambulance Service NHS Foundation Trust
Replied on 29 February 2024
Dear Liz, Thank you for posting such a lovely review about our staff. In order that we can share your comments with them and their managers, we would be grateful if you could contact us with more details so that we can identify who they are. You can leave a voice message for my colleague, Sandra, who handles our compliments, on 0300 123 9242, or you can email her at sandra.king@secamb.nhs.uk I hope you are making a good recovery and thank you again for posting your kind comments. We look forward to hearing from you. Best wishes Marie Marie Clifford PALS Officer South East Coast Ambulance Service NHS Foundation Trust
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Review titled Our Amazing Ambulance Service
Rated 5 stars out of 5
by Jan - Posted on 15 February 2024
We had reason to call an ambulance twice on the 14/02/24 for my elderly Father with a bad UTI, the same Ambulance Crew came twice and were absolutely amazing with us and my Dad. Extremely professional,friendly,helpful and kind. They are a credit to the extremely overstretched! underpaid, NHS Service and deserve a medal for the fantastic job they do! These two men that attended were amazing so a big Thank you from us!
Visited February 2024
Review titled South East Coast Ambulance Service NHS Foundation Trust
Replied on 29 February 2024
Dear Jan, Thank you for posting such a lovely review about our staff. In order that we can share your comments with them and their managers, we would be grateful if you could contact us with more details so that we can identify who they are. You can leave a voice message for my colleague, Sandra, who handles our compliments, on 0300 123 9242, or you can email her at sandra.king@secamb.nhs.uk I hope your Dad is making a good recovery and thank you again for posting your kind comments. We look forward to hearing from you. Best wishes Marie Marie Clifford PALS Officer South East Coast Ambulance Service NHS Foundation Trust
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Review titled Perfection
Rated 5 stars out of 5
by Anonymous - Posted on 31 January 2024
Middle of the night - responded to my crisis with calm listening and understanding, competence and perfect teamwork, and gave good advice which I have followed. I wish I could thank them personally - no praise is enough. It's not just a job, but gives reassurance and hope
Visited January 2024
Review titled South East Coast Ambulance Service NHS Foundation Trust
Replied on 05 February 2024
Thank you very much for posting your lovely review. I would really like to share it with the members of staff concerned and would be grateful if you could contact us direct with some more information so that I can identify them and share you message with them and their managers. You can leave a voicemail on 0300 123 9242 and my colleague, Sandra, who handles complaints can call you back, or you can email her at compliments@secamb.nhs.uk We look forward to hearing from you and thank you again for taking the time to post your review. Best wishes Marie Marie Clifford PALS Officer South East Coast Ambulance Service NHS Foundation Trust Nexus House, Gatwick Road, Crawley, West Sussex, RH10 9BG
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Review titled Great Service
Rated 5 stars out of 5
by Janet Trayner - Posted on 09 January 2024
I called the Emergency Service for a sick friend. Not a long wait. Three young ambulance crew who were efficient, worked swiftly, diagnosed, treated and transferred my friend to hospital. We could not thank them enough. Not only were they spot on with the diagnosis they were thoughtful, kind and mindful of the fact that my friend suffering from cancer was extremely anxious. Thank you South East Coast Ambulance Team. Keep up the good work. The NHS needs staff like you.
Visited January 2024
Review titled South East Coast Ambulance Service NHS Foundation Trust
Replied on 15 January 2024
Dear Janet, Thank you for taking the time to post your lovely review of the service your friend received; I hope that she is now making good progress. I know that our members of staff would be delighted to read what you have said and, in order that we can identify them, we would be grateful if you could contact us direct to give us some further information. We will then forward your comments to the members of staff who attended your friend and to their managers. You can leave my colleague, Sandra, who handles compliments, a voicemail on 0300 123 9242 and she will call you back, or you can email her at sandra.king@secamb.nhs.uk We look forward to hearing from you. Best wishes and thank you again. Marie Marie Clifford PALS Officer South East Coast Ambulance Service NHS Foundation Trust Nexus House, Gatwick Road, Crawley, West Sussex, RH10 9BG
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Review titled Sad service
Rated 3 stars out of 5
by Anonymous - Posted on 23 January 2024
Called 999 22/1/24 for a old man that had a fall with bad hip and back pain they said they can't give a time but seven and a half hours later still no ambulance a very sad day for the service nothing else to say.
Visited January 2024
Review titled South East Coast Ambulance Service NHS Foundation Trust
Replied on 24 January 2024
I'm very sorry to hear what happened. We would like to look into the reason for the delay and would be grateful if you could contact us direct with further information which will enable us to identify the call. You can leave a voicemail with your telephone number on 0300 123 9242 or you can email us at pet@secamb.nhs.uk We will need to know the address the ambulance was called to and, if possible, the patient's name. Thank you for posting your review and we look forward to hearing from you further. I hope the patient is now receiving the help he needs. Best wishes Marie Clifford PALS Officer South East Coast Ambulance Service NHS Foundation Trust Nexus House, Gatwick Road, Crawley, West Sussex, RH10 9BG
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Review titled Superb
Rated 5 stars out of 5
by Lorraine - Posted on 09 December 2023
The paramedics that treated my father after a fall outside were caring and compassionate and treated him with dignity. They were able to treat him at home which prevented us being in A and E for what could of been hours and a specialist paramedic came not long after they had settled my father indoors to attend to his wounds and contacted his gp for a follow up in a couple of days. Excellent care given. Cannot thank them enough, superb.
Visited December 2023
Review titled South East Coast Ambulance Service NHS Foundation Trust
Replied on 11 December 2023
Dear Lorraine, Thank you very much for posting your lovely review. I know our staff would be delighted to read what you have said and, in order that we can identify them, we would be grateful if you could get in touch to give us a few more details. This will enable us to share your post with them and their managers. You can leave a voicemail with your telephone number for my colleague Sandra, who handles compliments, on 0300 123 9242 and she will call you back. Alternatively you can email Sandra direct at sandra.king@secamb.nhs.uk We look forward to hearing from you. I hope that your Dad is now feeling much better. Best wishes and thank you again for taking the time to post your review. Marie Marie Clifford PALS Officer South East Coast Ambulance Service NHS Foundation Trust Nexus House, Gatwick Road, Crawley, West Sussex, RH10 9BG
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Review titled Excellent response time.
Rated 5 stars out of 5
by J Martin - Posted on 31 December 2023
An ambulance arrived within 25mins of my partner calling. The Paramedics were so kind and caring. After accessing me it was decided to take me to St Peter’s Hospital.Thank you so much for caring for me and for making a difficult time comfortable and relaxing. Thank you.
Visited December 2023
Review titled South East Coast Ambulance Service NHS Foundation Trust
Replied on 03 January 2024
Thank you very much for posting your kind review about the service you received when you needed our help. If you would like to thank our members of staff who attended you, I would be grateful if you could contact us with further information so that we can identify them and share your comments with both them and their managers. You can leave my colleague, Sandra, a voicemail on 0300 1239 242 and she can call you back or you can email her at sandra.king@secamb.nhs.uk Thank you again for taking the time to post your review. Best wishes Marie Marie Clifford PALS Officer South East Coast Ambulance Service NHS Foundation Trust Nexus House, Gatwick Road, Crawley, West Sussex, RH10 9BG Patient Experience Team: 0300 1239 242
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Review titled Great Assistance
Rated 5 stars out of 5
by Anonymous - Posted on 07 December 2023
I am an 87 year old lady who was given great treatment from two wonderful Paramedics all the way from Hastings to Uckfield when I became unwell in the charity shop where I am a volunteer. Thank you a hundred times.
Visited November 2023
Review titled South East Coast Ambulance Service NHS Foundation Trust
Replied on 11 December 2023
Thank you very much for posting your lovely review. I know our staff would be delighted to read what you have said and, in order that we can identify them, we would be grateful if you could get in touch to give us a few more details. This will enable us to share your post with them and their managers. You can leave a voicemail with your telephone number for my colleague Sandra, who handles compliments, on 0300 123 9242 and she will call you back. Alternatively you can email Sandra direct at sandra.king@secamb.nhs.uk We look forward to hearing from you. I hope that you are now feeling much better. Best wishes and thank you again for taking the time to post your review. Marie Marie Clifford PALS Officer South East Coast Ambulance Service NHS Foundation Trust Nexus House, Gatwick Road, Crawley, West Sussex, RH10 9BG
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Review titled Great crew on the job!
by Shania - Posted on 13 November 2023
Hi crew... I was taken in by the ambulance crew on the 10th of spetember after being in a car crash insisted I was fine but usual protocol ect had to be checked out at the hospital. I wanted to say a massive thank you to the crew as past experience with medical professionals hasn't always been that great. I wanted to ensure the crew of how good they are at their job, in a distressing situation patience and kindness goes along way and to be felt at ease when you hurt makes the situation a lot easier. I felt I was treated properly and got the right care I needed. Thanks again guys keep doing what you do best! Shania and yaz.
Visited November 2023
Review titled South East Coast Ambulance Service NHS Foundation Trust
Replied on 03 January 2024
Dear Shania, I am sorry for the delay in responding to your lovely review and would like to thank you for taking the time to share your experience with us. In order that I can identify who our members of staff were, I would be grateful if you could contact us to let us have more information. I will then be able to share you post with them and their managers. You can leave a voicemail on 0300 1239 242 for my colleague, Sandra, with your telephone number and she can call you back or you can email her at sandra.king@secamb.nhs.uk We look forward to hearing from you. Best wishes Marie Marie Clifford PALS Officer South East Coast Ambulance Service NHS Foundation Trust Nexus House, Gatwick Road, Crawley, West Sussex, RH10 9BG Patient Experience Team: 0300 1239 242