South Western Ambulance Service NHS Foundation Trust
Westcountry House, Abbey Court, Eagle Way, Sowton Industrial Estate, Exeter, Devon, EX2 7HYPatient ratings and reviews
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Reviews
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Review titled Good service
Rated 5 stars out of 5
by Felicity Nye - Posted on 05 July 2024
I became very breathless and distressed on 29.06.2024 and dialled911 by mistake but was put through to the ambulance service straight away. The call handler told me what to do and said she’d asked an ambulance to come. They were with me within the hour, they were very thourough and said I needed to go to hospital. They were calm and reassuring during the whole visit and stayed with me the whole time. I usually go to Exeter for my appointments but there was a 5 hour wait and they felt I was too distressed so they took me to Musgrove hospital Taunton where I was seen straight away. I stayed for 4 days. The ambulance crew came to say goodbye to me but I didn’t really have time to thank them properly for their excellent care I hope they will see this review. Thank you to everyone.
Visited June 2024
South Western Ambulance Service NHS Foundation Trust has not yet replied.
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Review titled Brilliant paramedic
Rated 5 stars out of 5
by John - Posted on 23 May 2024
He was first class, happy and cheerful in what must be a very stressful job. Totally professional and very caring.
Visited May 2024
South Western Ambulance Service NHS Foundation Trust has not yet replied.
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Review titled Excellent Service
Rated 5 stars out of 5
by Caroline - Posted on 12 May 2024
The two paramedics who looked after my Mum today were extremely professional, kind and caring. My Mum, who is 88 and has complex medical needs, was included in all decision making and treated with great respect. We cannot praise them enough.
Visited May 2024
South Western Ambulance Service NHS Foundation Trust has not yet replied.
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Review titled Outstanding
Rated 5 stars out of 5
by Cheryl-lynn - Posted on 10 May 2024
The ambulance crew that came out to see me this evening have been so amazing and supportive, none judgemental and have supported me through a crisis
Visited May 2024
South Western Ambulance Service NHS Foundation Trust has not yet replied.
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Review titled A credit to their profession
Rated 5 stars out of 5
by Victoria Gardner - Posted on 01 June 2024
3 wonderful paramedics (sorry i cant name you all!) attended our house yesterday after I fell and damaged my back. Although apparently I get incredibly talkative on gas and air, they we amazing, putting up with my waffling, and helping me get through a very upsetting and painful experience. Even visiting me in the hospital later on in the day. Never will I ever take people like these for granted. Thankyou.
Visited May 2024
South Western Ambulance Service NHS Foundation Trust has not yet replied.
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Review titled Fantastic Paramedics
Rated 4 stars out of 5
by Ken Peters - Posted on 28 May 2024
Empathetic, caring and thoroughly professional. The Paramedics attended to me with such care and kindness and looked after me all day until being admitted to hospital in the late afternoon. I can only sincerely thank them.
Visited May 2024
South Western Ambulance Service NHS Foundation Trust has not yet replied.
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Review titled 10/10 for Professional and Caring Paramedics
Rated 5 stars out of 5
by Francine - Posted on 24 April 2024
I'd had a night of chasing 111 and finally a doctor arrived at 3am. At 8.30am this morning 2 paramedics one of whom told me his name.They apent an hour with me doing blood pressure checks and ecg and checking my current meds being both very professional and reassuring and even phoned my GP to discuss. They were both excellent practitioners, explained everything to me and reassured me and calmed my anxiety. I would rate them higher than 10/10 as excellent if I could. After 2 recent unplanned stays in Glos Royal hospital paramedics did a great job of both talking to me in a reassuring and compassionate manner whilst being professional and informative the whole time. Thank you both!
Visited April 2024
South Western Ambulance Service NHS Foundation Trust has not yet replied.
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Review titled Exceptional Service
Rated 5 stars out of 5
by SHARON - Posted on 30 April 2024
We had to call 111 this morning and a paramedic called me back and arranged a priority call for my father who is terminally ill and deteriorated over night, the crew arrived at our address in Mudeford at 0630 and stayed with us until they had managed to get hold of a Macmillan nurse just after 0900, once they were given the authority they then transferred him to a local Hospice in Christchurch. The crew were exceptional and in our opinion went above and beyond there duties, they were informative, caring, and nothing was too much trouble. The crew were contacted by there control regarding other jobs but the paramedic on scene told his control to leave him alone as they would be on scene for some time to care for my father. They left my mothers house just before 1000.
Visited April 2024
South Western Ambulance Service NHS Foundation Trust has not yet replied.
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Review titled Efficient Caring and Professional
Rated 5 stars out of 5
by Sara Eckersley - Posted on 22 April 2024
92 year old father fell at home. The Ambulance crew arrived from St Leonards and from the onset took control of the situation to assist my father. I was very impressed by their understanding and care shown both to him and ourselves. Thankypu
Visited April 2024
South Western Ambulance Service NHS Foundation Trust has not yet replied.
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Review titled Great Service
Rated 5 stars out of 5
by Mrs Bates - Posted on 04 April 2024
The ambulance turn up promptly with two friendly health professionals attending my husband when he had taken ill. They were both professional, helpful, friendly and kind making us both feel at ease. They kept us fully informed of my husbands condition. We couldn’t have had a better team than these two men. They were highly professional and a grand team. We can highly recommend them both.
Visited April 2024
South Western Ambulance Service NHS Foundation Trust has not yet replied.