Yorkshire Ambulance Service NHS Trust
Springhill 2, Wakefield 41 Industrial Estate, Brindley Way, Wakefield, West Yorkshire, WF2 0XQPatient ratings and reviews
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Reviews
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Review titled Dealt with uncertainty
Rated 5 stars out of 5
by Sean Dockerty - Posted on 07 December 2022
My daughter was called several time by her gran. When she called back gran said she wasn’t well and a voice in the background said do we need to speak to your granddaughter but gran said no. Unable to get back in touch my daughter rang me and I rang the ambulance service who were able to confirm that an ambulance was in attendance, her symptoms and the hospital they would go to. This relieved some of our worries as none of us could have got there for 1 to 3 hours and we just thought the worst. Thank you.
Visited December 2022
Review titled Yorkshire Ambulance Service NHS Trust
Replied on 16 December 2022
Thank you for posting your thanks on the Care Opinion website. We do hope your health improves quickly following what must have been quite a scare. It is always a pleasure to receive comments of appreciation for our staff and we like to ensure they receive this feedback personally. If you have not already done so, we would be grateful if you could contact our Patient Relations team on the details below to enable us trace your call and identify the staff involved so we may pass on your compliment to them. Patient Relations Yorkshire Ambulance Service Springhill Brindley Way Wakefield 41 Business Park Wakefield WF2 0XQ Tel: 0333 130 0549 Email: yas.patientrelations@nhs.net
Provided by Care opinion
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Review titled We would be in a much worse place without you
by kilojd96 - Posted on 10 March 2023
My 11-month-old son had a prolonged seizure. Yorkshire ambulance service attended and took him to Sheffield Children's Hospital. I was amazed at the way the paramedics were able to carry out their job effectively but also keep updating us about the situation and what they were doing. When we arrived at A&E the communication was just as good, every time a member of staff had a few seconds to spare they would come over to me and my partner to tell us what was happening. It really helped in a scary situation. We spent a night and day on ICU and you could tell it was extremely busy, the level of attention was not the same, but staff were clearly trying their best. We were transferred to Ward 5, where the staff were very attentive. My son celebrated his first birthday in hospital with meningitis, which was obviously upsetting for us in addition to everything else. The staff on the ward went above and beyond, surprising us with a birthday cake. We were so grateful for this little detail and all the care they gave to our son. On days when he was feeling a little better, my son wanted to crawl around and didn't like sitting still much. However, it was hard to find a space for him to do this. The floor was hard and he ended up slipping and hitting his mouth on the floor. The staff did provide some soft mats but a larger soft space (eg. carpet in the play room) would be my only suggested improvement. Since coming home we've had to attend A&E several times or call 111 and although it's been exceptionally busy the staff have always made time to provide thorough care and even on occasions where it was only reassurance that was needed. Thank you so much to all the amazing staff at Sheffield Children's Hospital and Yorkshire Ambulance Service. We would be in a much worse place without you.
Visited December 2022
Provided by Care opinion
Review titled Yorkshire Ambulance Service NHS Trust
Replied on 17 March 2023
Thank you for posting your thanks on the Care Opinion website. We do hope your sons health improves quickly following what must have been quite a scare. It is always a pleasure to receive comments of appreciation for our staff and we like to ensure they receive this feedback personally. If you have not already done so, we would be grateful if you could contact our Patient Relations team on the details below to enable us trace your call and identify the staff involved so we may pass on your compliment to them. Patient Relations Yorkshire Ambulance Service Springhill Brindley Way Wakefield 41 Business Park Wakefield WF2 0XQ Tel: 0333 130 0549 Email: yas.patientrelations@nhs.net
Provided by Care opinion
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Review titled Absolutely wonderful
Rated 5 stars out of 5
by Trevor Maurer - Posted on 10 November 2022
I suffered a serious panic attack this morning, which went on for several hours and became very scary. Two paramedics called after a short time and were incredible. Their patience and commitment was second to none. Thank you so much. The world needs more like you!!
Visited November 2022
Review titled Yorkshire Ambulance Service NHS Trust
Replied on 16 December 2022
Thank you for posting your thanks on the Care Opinion website. We do hope your health improved following what must have been quite a scare. It is always a pleasure to receive comments of appreciation for our staff and we like to ensure they receive this feedback personally. If you have not already done so, we would be grateful if you could contact our Patient Relations team on the details below to enable us trace your call and identify the staff involved so we may pass on your compliment to them. Patient Relations Yorkshire Ambulance Service Springhill Brindley Way Wakefield 41 Business Park Wakefield WF2 0XQ Tel: 0333 130 0549 Email: yas.patientrelations@nhs.net
Provided by Care opinion