Addenbrooke's
Hills Road, Cambridge, Cambridgeshire, CB2 0QQContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Humanity at its kindest
Rated 5 stars out of 5
by Tania Tracey - Posted on 17 December 2022
I was booked into A&E after an infection got worse due to being unable to see a GP for 72 hours just to obtain antibiotics. This in its self makes you feel like a burden to an already massively overwhelmed service when your walking in but it had escalated to the point I couldn’t consume fluids. I was there 13 hours in total. The hard work and the kindness of every employee on that ward that day and night was incredible. Given the immense pressure and 200+ people in at once they managed to keep the constant flow of sick people coming and going. Ensured you were warm, fed if need be, medicated and cared for with the up most respect. I have no doubt that GPs are under pressure in their own job rolls but more needs to be done to support hospitals. I take my hat off to everyone at Addenbrooks especially the staff working in A&E on the 16.12.22 and even for the other of a bed when I was on my last legs by midnight. Thank you for getting me home to be with my family for Christmas, healthier and happier. I hope you all get the ability to do the same.
Visited Accident and emergency services on December 2022
Review titled Addenbrooke's
Replied on 20 December 2022
Dear Ms Tracey Thank you for taking the time to tell us about your experience in the Emergency Department recently. We are sorry to hear about your illness and challenges in obtaining treatment, but it is good to hear that the staff were kind and looked after you whilst you were waiting. Your kind words will be passed to the Emergency Department staff and will be much appreciated. Thank you again. Patient Advice and Liaison Service (PALS) cuh.pals@nhs.net
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Review titled Ignored my pain
Rated 1 star out of 5
by Anonymous - Posted on 15 May 2023
For years I was scanned for a Billary Cyst Adenoma. In pain I sort a second opinion and within 12 weeks it was removed and was full of pre cancerous cells. Would not recommend the Liver services at this hopital.
Visited Gastrointestinal and Liver services on December 2022
Addenbrooke's has not yet replied.
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Review titled Perfect care
by Crazzzy - Posted on 31 December 2022
I hurt my waist, I was scared as it was, being an older woman who had only been to hospital for my kids. I went to minor injuries where I lived, they told me they were closed. I went across to A&E at Addenbrookes, it was heaving and people were queuing out of the door. I was expecting a long wait. Within minutes a male nurse came out and sent me to clinic 9. From the moment I walked in from reception to seeing someone having an x-ray, everyone was exceptional. So kind, and reassured me even when the x-ray showed my bone was broken. So kind and treated me with dignity as they knew I was scared, manipulated my hand so no operation. Was put in plaster and sent home with aftercare. Everyone was amazing and just wanted to say thank you to each and every one who helped me. I will be forever grateful.
Visited December 2022
Provided by Care opinion
Review titled Addenbrooke's
Replied on 04 January 2023
Dear Crazzzy Thank you for taking the time to let us know that you were treated kindly and promptly for your injury. Your kind words and thanks will be passed to all the staff and will be much appreciated. We hope you are recovering well, and thank you again. Patient Advice and Liaison Service cuh.pals@nhs.net
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Review titled Amazing staff
Rated 5 stars out of 5
by Anonymous - Posted on 12 November 2022
Saw my GP at the end of August. Seen at Addenbrookes in September. Cancer diagnosed mid Sept. Hysterectomy in early November. The whole team from the start to the end - hysteroscope, various scanning depts, Nurses, Consultant, Anaesthetist, Drs and support staff were all amazing. They were professional, reassuring and courteous. This is the NHS as it should work. So a huge thank you. I will be making a donation to the Addenbrooke's Charitable Trust to show my appreciation.
Visited Gynaecology on November 2022
Review titled Addenbrooke's
Replied on 15 November 2022
Dear patient Thank you very much for expressing your appreciation of the service you have received over recent months. Your kind words and thanks will be passed to the staff and will be much appreciated. We are also very grateful to you for generously donating to our charity - the funds received by ACT go such a long way to improve the care and experience of all our patients. Thank you again - and we hope you are recovering well from your operation. Patient Advice and Liaison Service cuh.pals@nhs.net
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Review titled Pleasant experience but still unclear
Rated 5 stars out of 5
by Shalini sharma - Posted on 18 November 2022
I visited the A&E on 17nov22. I had problems with my vision. I queued for 2 hours and was given the next day appointment because of unavailability of eye doctor. I had my appointment today and was told that I need a laser surgery to correct my problem but was asked to contact an local optician to refer me. I wonder why the doctor who saw me today can't refer as she only checked me and suggested that. Iam a bit confused.
Visited Ophthalmology on November 2022
Review titled Addenbrooke's
Replied on 05 December 2022
Dear Shalini sharma Thank you for letting us know about your treatment for your eye problem. Although it can seem confusing, the usual system in the NHS for obtaining non-emergency hospital treatment is via a referral from 'primary care' - usually a GP, dentist or optician. I hope you have now managed to see your optician to start the referral process. If you have any other questions, please contact the Patient Advice and Liaison Service (PALS) on cuh.pals@nhs.net. Head of Patient Experience
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Review titled Really Impressed
Rated 5 stars out of 5
by Hannah - Posted on 22 November 2022
We had been on the waiting list for our sons surgery for a few months, we received a call about a cancellation on the Monday for the following day and snapped up the appointment. I can’t fault the service we received. The staff were professional and friendly at all times, keeping us in the loop and giving our son the best care possible. The staff that anaesthetised him were lovely, they made me feel totally at ease and kept my one year old calm before his operation. The surgery was a success - with the surgeon taking her time, which we appreciated and keeping us filled in at every turn. The care afterwards was faultless and the added extra of the play team was fantastic. A long day for us parents, that could have been full of anxiety but instead was totally worth while and we were really impressed. We don’t pay these people enough for the job they do and the care they give. Thank you all!
Visited Children's & Adolescent Services on November 2022
Review titled Addenbrooke's
Replied on 05 December 2022
Dear Hannah Thank you for taking the time to let us know that your son's surgery went well, and that all the staff were professional and friendly, and communicated well. Your positive feedback will be shared with the teams and will be much appreciated. Thank you again - and we hope your son is recovering well. Patient Advice and Liaison Service cuh.pals@nhs.net
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 24 November 2022
Had colonoscopy two days ago and everything was excellent. I had no discomfort at all. Staff were very friendly and helpful and I couldn't wish for anything to be better. Absolutely 5 stars. Big thank you to everyone involved.
Visited Gastrointestinal and Liver services on November 2022
Review titled Addenbrooke's
Replied on 05 December 2022
Dear patient We are really pleased to hear that your colonoscopy went so well and that the staff were friendly and helpful. Your kind words will be passed to the team and will be much appreciated. Thank you again. Patient Advice and Liaison Service cuh.pals@nhs.net
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Review titled Waste of nurse time, unsafe, and adds huge avoidable delay
Rated 1 star out of 5
by Anonymous - Posted on 16 December 2022
Had a recent mandatory rheumatologist nurse phone call appointment (scheduled for 11 wks after consultant requested it) about starting a disease modifying drug (dMARD). Problems with this: 0) Confusing notice sent. Appt notice just said was a phone appt with "Practitioner Clinic." No dept listed (eg rheum, cardiology, etc). 1) Waste of nurse time, dangerous to patient. After verifying ID, phone call launched straight into complicated instructions on taking dMARD (different dosage each week, different combos at diff times of day), with no warning/advice to take notes (too much info to remember). No written patient instructions sent to me, despite requesting them. Drugs also arrived with no instructions: Dangerous! Also a waste of nurse time, since could replace appt with standard instruction letter/video. 2) Seems mostly intended to create (inaccurate) record of informed consent. When I phoned the listed cancellation number to ask what the appt would be for, was told it was a rheum nurse appt to discuss decision to take this dMARD. The eventual letter sent to my GP about phone appt claimed I'd agreed during the appt to take the drug. No. During phone appt, after avalanche of drug-taking instructions, I tried to pause nurse to ask about pros/cons of taking this dMARD. She said she couldn't discuss that, because she wasn't my doctor, and that my doctor was the one who had decided I should take the drug (wasn't discussed at our consultant appt, but had handed me a dMARD leaflet on my way out). Alarming because that particular dMARD is arguably contraindicated in my case, but I have no access to discuss this with the consultant. 3) No space for questions about adverse effects. She listed 3 side effects, none of which were the most common ones, but had no answers to my question about the most common side effect listed in my leaflet (which was a symptom I already suffered). When I asked about previously stopping NSAIDs due to this side effect (and with no med advice available), she acted like this was an act of non-compliance. 4) Adds extreme delay onto treatment start (was told my 11+ week wait for phone appt was typical). In my case this meant: -36+ weeks from referral to first CUH rheum appt (30 mins), despite active disease and abnormal rheum blood test results prior to appt; -16+ more weeks until 2nd CUH rheumatology appt (15 mins), no treatment in meantime besides NSAIDs which I had to stop; -11+ weeks from 2nd rheum appt until this nurse phone call appt, when a letter would have been clearer, safer, and faster. -3 weeks from nurse appt to receiving meds, despite getting baseline blood test done on the day test order forms were received, and had bloods results back in <24 hrs. In summary, this policy added 14 wks onto start of treatment time, and with no written patient instructions. But! I don't even know whether it's safe to start this drug, so instead have to wait indefinite months for next consultant appt (if ever even scheduled).
Visited Rheumatology on November 2022
Review titled Addenbrooke's
Replied on 04 January 2023
Dear patient Thank you for giving detailed feedback about your appointment, and I am very sorry to hear about your concerns. We would be pleased to look into these issues and respond to you personally - please contact the Patient Advice and Liaison Service (PALS) on 01223 216756 or email cuh.pals@nhs.net so that we can identify you and provide some help. Once again, I am sorry to read about your experience. Head of Patient Experience
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Review titled Fantastic staff
Rated 5 stars out of 5
by Denise Adams - Posted on 02 December 2022
I was recalled to the breast unit following a mammogram. I found the staff to be thorough, helpful and caring. I wouldn’t hesitate to recommend the unit.
Visited Breast cancer services on November 2022
Review titled Addenbrooke's
Replied on 05 December 2022
Dear Denise Adams Thank you for sharing your positive report about your care at the Breast Unit. We are pleased to hear that you found the staff to be so professional - your kind words will be passed to the staff and will be much appreciated. Thank you again. Patient Advice and Liaison Service cuh.pals@nhs.net
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Review titled Really Impressed
Rated 5 stars out of 5
by Hannah - Posted on 22 November 2022
We had been on the waiting list for our sons surgery for a few months, we received a call about a cancellation on the Monday for the following day and snapped up the appointment. I can’t fault the service we received. The staff were professional and friendly at all times, keeping us in the loop and giving our son the best care possible. The staff that anaesthetised him were lovely, they made me feel totally at ease and kept my one year old calm before his operation. The surgery was a success - with the surgeon taking her time, which we appreciated and keeping us filled in at every turn. The care afterwards was faultless and the added extra of the play team was fantastic. A long day for us parents, that could have been full of anxiety but instead was totally worth while and we were really impressed. We don’t pay these people enough for the job they do and the care they give. Thank you all!
Visited Children's & Adolescent Services on November 2022
Review titled Addenbrooke's
Replied on 20 December 2022
Dear Hannah Thank you very much for your positive review. It is great to hear that the staff were professional and friendly and that you and your son felt reassured throughout the process. Your kind words and thanks will be passed to the paediatric surgery team and the play therapists, and will be much appreciated. Thank you again. Patient Advice and Liaison Service (PALS) cuh.pals@nhs.net
Information supplied by Cambridge University Hospitals NHS Foundation Trust