Addenbrooke's
Hills Road, Cambridge, Cambridgeshire, CB2 0QQContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Thorough care
Rated 5 stars out of 5
by Anonymous - Posted on 02 November 2024
I was taken to A and E by ambulance after experiencing chest pains and having existing heart problems. I was given a thorough 'MOT' and was kept properly informed throughout. The staff were all caring and professional, despite being 'run off their feet'. I would like to pass on my thanks to everyone for the amazing work they do.
Visited Accident and emergency services on November 2024
Review titled Addenbrooke's
Replied on 04 November 2024
Dear Anonymous Thank you for taking the time to express your appreciation for the caring and professional service you received in A&E recently. We'll share your kind words with the staff and I know that they will be much appreciated. Thank you again. Patient Experience Department cuh.pals@nhs.net
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Review titled Unfit A&E department
Rated 1 star out of 5
by Craig Thomson - Posted on 19 October 2024
Was take to Addenbrookes A&E by ambulance on Thursday night at 9pm after having an asthma attack at work. On arrival I was told that I had to have a Covid test as a precaution as I was coughing. This was done in a timely manner and I had the results in about an hour and then transferred to the main A&E waiting area to see the doctor. Waited for 2 hours before seeing a doctor, which I think is an acceptable time in a busy A&E department. I was then told that I needed to have a chest X-ray, nebulizer and a medication review and sent back to the wait room for this to be done. After another hour I was taken to a medical assessment ward and left to wait until I saw the doctor. After a total of 11 hours waiting in an uncomfortable chair I left the department against medical advice and without treatment as I could no longer stand waiting in an uncomfortable chair and I made an appointment with my GP’s asthma nurse to at least get the prescription for steroids that I had to start to get my asthma back under control, at this appointment I was told that the doctor also wanted to do an ECG to rule out anything going on with my heart. But I wasn’t told this and that might of caused me to change my mind. While I was in the assessment ward I spoke to patients that had been there for 15 hours before seeing the doctor. It is obvious that the department is under staffed as there was only 1 doctor in the ward that I was waiting in. I heard that people where waiting to be seen for rule out stokes, heart attacks having to wait for as long as I was there and yes in A&E the most serious ill should take priority but having to wait for 12+ hours for conditions such as heart attacks, strokes & asthma attacks which can have live changing complications is unacceptable and just shows how a world leading service has become a national joke and this isn’t the fault of the nurse and doctors that are trying to do the best they can with a system that has become a joke. I’m just glad that if I ever had anything serious wrong with me like cancer or a heart condition I wouldn’t have to wait on the joke that is our NHS for treatment as I have private medical insurance.
Visited Accident and emergency services on October 2024
Review titled Addenbrooke's
Replied on 21 October 2024
Dear Mr Thomson I am very sorry to read your description of your experience when you came to the Emergency Department last week following your asthma attack and about the long wait you had in the medical assessment unit and the poor communication regarding the necessity and reasons for an ECG. I will share your feedback with colleagues but if you would like us to formally look into your concerns in more detail and respond to you, please contact the Patient Advice and Liaison Service on 01223 216756 or email cuh.pals@nhs.net . Once again, I am sorry to hear that you had such a poor experience. Patient Experience Department cuh.pals@nhs.net
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Review titled In pain after treatment
Rated 2 stars out of 5
by Lesley Danville - Posted on 16 October 2024
The doctor who administered my eye injection was extremely heavy handed. I have had this on 6 other occasions and have not ever shouted out in pain until now- I am still in pain 1 hour later. My first few visits were painless but the last 2 caused me to give a negative review when asked , this one has been the worst of the lot. I am so pleased it will be my last, if I have to have them again, I am going to request to be sent elsewhere, I’d rather travel than go through this again.
Visited Ophthalmology on October 2024
Review titled Addenbrooke's
Replied on 17 October 2024
Dear Lesley Danville I am very sorry to read your description of your care from the doctor who administered your eye injection. I can appreciate that this was a very unpleasant and painful experience. Please contact the Patient Advice and Liaison Service on 01223 216756 or email cuh.pals@nhs.net so that we can look into your concerns in more detail and respond to you. Once again, I am sorry to hear that you had such a poor care experience. Patient Experience Department cuh.pals@nhs.net
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Review titled Poor communication
Rated 3 stars out of 5
by Helena Rubinstein - Posted on 17 October 2024
I was admitted with palpitations and shortness of breath via my GP as an expected admission. Basic tests done in A&E rapidly and was moved to an assessment ward. There I was monitored but basically ignored. So far, so good. After 5 hours no one offered me food or let me know if I was expected to stay at the hospital. No doctors to be seen. This is just a holding bay for A&E so that the hospital can claim that waiting in A&E is reduced. Poor to no communication is very worrying when you have no idea what might be the cause of your condition. Some other people on the ward had been waiting for 9 hours without seeing a clinician. I have no doubt this adds to stress and worsens outcomes.
Visited General Medicine on October 2024
Review titled Addenbrooke's
Replied on 18 October 2024
Dear Mrs Rubinstein I am very sorry to read your description of your poor experience on the ward after having been assessed in the A&E. I can appreciate that this was a very stressful and worrying time for you. Please contact the Patient Advice and Liaison Service on 01223 216756 or email cuh.pals@nhs.net so that we can look into your concerns in more detail and respond to you. Once again, I am sorry to hear that you had such a poor care experience. Patient Experience Department cuh.pals@nhs.net
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Review titled Super service at urgent care
Rated 5 stars out of 5
by Lotta - Posted on 26 August 2024
My young daughter and I visited Addenbrooke's A&E/Urgent Care yesterday, and would like to thank all the kind staff involved. It took us 40 minutes from arriving at A&E to leaving Clinic 9 with the appropriate medication. Despite the overflowing waiting rooms we got seen very quickly, and the nurses, receptionist and doctor were all extremely patient and helpful. Thank you!
Visited Accident and emergency services on August 2024
Review titled Addenbrooke's
Replied on 17 October 2024
Dear Lotta Thank you for taking the time to let us know that you received quick and helpful care for your daughter when you visited A&E and Clinic 9. Your kind words and thanks will be passed to the staff and will be much appreciated. Thank you again. Patient Experience Department cuh.pals@nhs.net
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Review titled Superb service second to none. 5 Stars for Clinic 6
Rated 5 stars out of 5
by Langley's - Posted on 30 August 2024
We have been up and down to Addenbrookes hospital for a few months/years with my son, today he got discharged. Dr K and his team not only diagnosed him and looked after him but also supported us as a family throughout the process. I'm going to miss Dr K most of all his smiling welcoming face and cant thank him enough for not only sorting my boy out but for also putting up with me (Mum),I'm sure he will know who I am... I'm only a phone call away if you need me. Best Wishes.
Visited Cardiology on August 2024
Review titled Addenbrooke's
Replied on 17 October 2024
Dear Langley's Thank you for taking the time to express your appreciation for Dr K and his team in clinic 6 and their care and support for your son and your family. Your very kind words will be passed to the staff and will be much appreciated. Thank you again. Patient Experience Department cuh.pals@nhs.net
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Review titled A wonderful lady
Rated 4 stars out of 5
by Laura - Posted on 16 July 2024
I arrived at A&E after my fiancé was airlifted following a car crash. I was shaking and not in a good way, not knowing what condition he was in. The queue was super long and the waiting room was packed but the lady on the reception desk stood up and gave me a hug. She was rushed off her feet and didn’t have to do anything other than tell me where abouts to go. This meant so much to me as I was on my own and I will always be grateful for that small act of kindness. Thank you x
Visited Accident and emergency services on July 2024
Review titled Addenbrooke's
Replied on 26 July 2024
Dear Laura Thank you for taking the time to express your appreciation of the receptionist who was so kind to you when you visited A&E looking for your fiance. I have been able to share your thanks with our receptionist who was touched you took the time to post a comment. We wish your fiance a speedy recovery and thank you again. Patient Experience Department cuh.pals@nhs.net
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Review titled reassured after consultation
Rated 5 stars out of 5
by Christopher Tranter - Posted on 12 May 2024
Although the outcome of the consultation was far worse than feared I was totally reassured by the consultant and his team as to the procedure and the likely outcome .totally professional throughout .
Visited Plastic surgery on May 2024
Review titled Addenbrooke's
Replied on 30 May 2024
Dear Christopher Tranter Thank you for taking the time to share your appreciation of the professional team caring for you at this difficult time, it is much appreciated. If there is a particular team, or ward, to which you would like us to send your appreciation please contact the Patient Advice and Liaison Service (PALS) at cuh.pals@nhs.net. Thank you once again. Patient Experience Department cuh.pals@nhs.net
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Review titled Excellent
Rated 5 stars out of 5
by Anonymous - Posted on 23 May 2024
My mum came into hospital for a breast removal. The doctors x nurses looked after my mum x us the family. The mail nurse couldn't praise him enough what kindness, helpful ness during my mum operation put us and mum at ease. The male nurse on the day had so much patience and kindness
Visited Day treatment services on May 2024
Review titled Addenbrooke's
Replied on 30 May 2024
Dear Anonymous Thank you for taking the time to express your appreciation for the patient and kind service your Mum received during her recent breast surgery. Your kind words will be passed to the staff and will be much appreciated. Thank you again. Patient Experience Department cuh.pals@nhs.net
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Review titled Endoscopy Department - Disappointing Communication
Rated 5 stars out of 5
by Neil McCombie - Posted on 14 May 2024
Having escorted my Wife for her routine post bowel cancer endoscopy and being informed that I cannot wait in the waiting room (Totally understand) I left my mobile number with reception awaiting a call when the procedure was complete. Three hours past without a call, so I returned to the clinic to find that my Wife's procedure had been completed an hour earlier. I was told that my phone went straight to voice mail on asking why I hadn't been called. This seemed to be a common issue today (14th May) as another person was also querying why she hadn't been called to meet her Sister. There must be an issue with phone signal within this department as I never left the building for the whole three hours waiting. To add to my Wife's distress she was not permitted to leave the department without me being present when she was clearly coherent. On a positive note my Wife remarked that the nurses and doctor carrying out her procedure were very professional, caring, understanding and excellent at what they do. This break down in communication upset and distressed my Wife and angered myself when I should be thankful (And I am) for all the help and support you've given us over the last 11 years. There most be another way to contact the responsible person using the free NHS WiFi or a pager as I did not receive a call or voice message on my phone.
Visited Don't know on May 2024
Review titled Addenbrooke's
Replied on 30 May 2024
Dear Neil McCombie Thank you for taking the time to share your experience in the Endoscopy department. I am sorry to read about the communication breakdown that you experienced with the reception following your wife's procedure. I will share your feedback with the Endoscopy team so that they can look into this. If you would like a formal response from our Patient Advice and Liaison Service please telephone on 01223 216756 or email cuh.pals@nhs.net . Thank you again for alerting us to this issue. Patient Experience Department cuh.pals@nhs.net
Information supplied by Cambridge University Hospitals NHS Foundation Trust