Airedale General Hospital
Skipton Road, Steeton, Keighley, West Yorkshire, BD20 6TDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Thank you
Rated 5 stars out of 5
by Anonymous - Posted on 17 December 2022
My son was treated by your hand surgeon today. I just want to say thank you for helping him quickly. His injury could have been much worse and obviously I'm relieved that it wasn't! But thank you so much for what you did.
Visited Accident and emergency services on December 2022
Review titled Airedale General Hospital
Replied on 16 March 2023
Dear parent Thank you for sharing your feedback with us. We are pleased that your son's experience in the hospital was so positive. We will share your appreciation with the team involved in his care. Janine Ashton, Patient Experience Officer
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Review titled Fantastic staff
Rated 5 stars out of 5
by Stephen Jones - Posted on 27 December 2022
My 93 year old mum Elsie Brindle was admitted after a fall at home 27/12/2022, on arrival she was seen by a Matron who had come in on her day of as things were hectic unfortunately I have forgotten the lady's name,but from the minute my mum arrived in the hospital she went above and beyond to make sure she got the care needed. I think this is amazing even thou the way nursing staff and ambulance are being treated badly by the Government. And yet they still without question carry out there duties to help people.
Visited Accident and emergency services on December 2022
Review titled Airedale General Hospital
Replied on 16 March 2023
Dear Stephen Thank you for sharing your feedback with us. We are pleased that your mother, Elsie received the care that she needed from the matron, and we will ensure that your appreciation is shared with the matron and team involved in your mother's care. Janine Ashton, Patient Experience Officer
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Review titled Thank You
Rated 5 stars out of 5
by Lee-Anne MacMillan - Posted on 30 October 2022
My mum attended with a broken shoulder as a result of a fall in Skipton on Friday evening. I would like to thank all staff who treated my mum. She talked very highly of the care, compassion and respect she was dealt with. I would also like to extend this thanks to the very lovely nurse who made sure mum was looked after and in such a timely manner too. It doesn’t feel enough just to say thanks, but in todays current climate , and an employee of a different hospital trust, I wanted to ensure their kindness and professionalism did not go unrecognised. Thank you again from my mum, dad and myself. We are truly grateful. Keep up the good work in these difficult times, we value what you do.
Visited Accident and emergency services on October 2022
Review titled Airedale General Hospital
Replied on 23 February 2023
Dear Lee-Ann Thank you for sharing your feedback with us. We are pleased that your mum had a positive experience in our Emergency Department, and that she found our staff to be caring, compassionate and respectful. We will share your appreciation with the team and we wish you and your family all the best. Janine Ashton, Patient Experience Officer
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Review titled Excellent Care!
Rated 5 stars out of 5
by ERIC NICHOLLS - Posted on 09 November 2022
I attended A and E as an urgent referral from my GP with an infected kneecap which may have turned septic. All the contacts I had were of a very high standard and I was very well looked after medically. If I had a suggestion for a significant improvement to the care I was given it would be in the area of providing information about the current waiting time. I think that the triage service should be made the contact point for queries about progress with the patient's care. I had finished all my medical procedures by lunch time and knew that I was to await a meeting with a Consultant for an important second opinion. My surgeon was able to give me one warning that I would not see his superior until at least 4pm and in the end it was two hours later. I didn't have a problem with that (my wife was with me and she used to work in A an E in Bradford and knew what would be going on behind the scenes), the problem is solely not being able to get an update so I could for example get some fresh air or whatever. In the end I knocked rather impatiently on one of the doors and asked if they could find out what was going on, and they did.
Visited Accident and emergency services on October 2022
Review titled Airedale General Hospital
Replied on 23 February 2023
Dear Eric Thank you for sharing your feedback with us. We are pleased that you had a positive experience in our Emergency Department, despite the length of time you had to wait to to see the Consultant. We will share your appreciation with the team, together with your feedback regarding keeping patients up to date with progress. Janine Ashton, Patient Experience Officer.
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Review titled Excellent staff!
Rated 5 stars out of 5
by Anonymous - Posted on 15 October 2022
My 18 month old daughter couldn’t move her arm so went to A&E, the nurses/doctors were really lovely with her and from entering the doors to leaving with my daughter being treated took 40minutes!! Such a quick turn around when they are so understaffed (and underpaid!) she has dislocated her elbow and they diagnosed and sorted it all so quickly!
Visited Accident and emergency services on October 2022
Review titled Airedale General Hospital
Replied on 23 February 2023
Dear Patient Thank you for sharing your feedback with us. We are pleased that our staff were able to treat your daughter so speedily and efficiently. We will share your appreciation with the team. Janine Ashton, Patient Experience Officer
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Review titled Excellent experience
Rated 5 stars out of 5
by Lisa and Andrew Brunton - Posted on 05 October 2022
Visited the breast Surgery at Airedale Yesterday after my wife found a lump. We just wanted to say the experience from start to finish was excellent. The staff were amazingly polite and considerate, and made us feel like nothing was too much trouble. The consultant was totally professional and very much put my wife at ease. The speed that she was seen and treated was second to none. This department should be commended for their service
Visited Breast Surgery on October 2022
Review titled Airedale General Hospital
Replied on 23 February 2023
Dear Lisa & Andrew Thank you for sharing your feedback with us. We are pleased that you had a positive experience in our breast clinic, and that you found our staff to be polite, considerate and professional. We will share your appreciation with the staff involved in your care. Janine Ashton, Patient Experience Officer
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Review titled Ward 20 and surgical theatre staff
Rated 5 stars out of 5
by Brian Popplewell - Posted on 26 October 2022
Every person that looked after me on ward 20, the porters and the theatre staff, have my thanks and respect for the work they do. They were all efficient, friendly and helpful though out my time there. Thank You to you all
Visited Cardiology on October 2022
Review titled Airedale General Hospital
Replied on 23 February 2023
Dear Brian Thank you for sharing your feedback with us. We are pleased that you had a positive experience in our hospital and found our staff to be efficient, friendly and helpful. We will share your appreciation with the staff involved in your care. Janine Ashton, Patient Experience Officer
Information supplied by Airedale NHS Foundation Trust