Alder Hey Children's NHS Foundation Trust
Alder Hey Children's Hospital, Eaton Road, Liverpool, L12 2APContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Would not recommend
Rated 1 star out of 5
by Anonymous - Posted on 10 July 2024
Absolutely awful experience. I have been a qualified registered adult Nurse for over 10 years, in fact I'm a band 6 and would be appalled if any of my staff spoke to or treated patients like this particular nurse did.The Staff Nurse, whose first name begins with a C was rude, ignorant, arrogant, condescending and clearly couldn't be bothered to do her job. She spoke to and treated me and my 18 month old son who had a severe asthma attack like dirt. As I mentioned I have been qualified for over 10 years and have some idea of medical issues, however this Nurse spoke to me like I was exaggerating, bare in mind she's only been qualified herself for 2 years. In the end I ended up going elsewhere who did a much better job. I would avoid at all costs, particularly if ch is on. It really is questionable how she got her pin.
Visited Accident and emergency services on May 2024
Alder Hey Children's NHS Foundation Trust has not yet replied.
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Review titled Review of The Eating Disorder Young People Service
Rated 1 star out of 5
by Anonymous - Posted on 19 June 2024
I can’t say the above team was helpful. I found the whole thing quite patronising, unprofessional and rude. My child was referred as struggling with anxiety over food, restricted eating habits and crippling anxiety over trying and eating food. However given weight is in normal range, they just write a discharge letter which doesn’t match the appointment. We were appalled by the care we’ve received. Clearly if my child goes on to elimate the only food they eat which is junk food and weight drops is the only time they’d probably see us. Told them about anxieties over eating but basically the impression we got was they just don’t care! And the discharge letter doesn’t reflect what occurred on the day either. I’m so ashamed of it. And I know having spoken to other parents I’m not alone (even our school nurse said they were awful) we’ve subsequently had to go private to get our child the support they need. Absolutely awful and I’d advise to avoid like the plague. So disheartening. The point of an eating disorder team is to help problems escalate but for the staff here, whatever the reason why we felt that we wasted our time as the staff clearly are not interested in helping those early problems before the develop into something significant. Having now gone private and maxing out my credit card to pay for treatment were now in financial difficulties
Visited Children's & Adolescent Services on May 2024
Review titled Alder Hey Children's NHS Foundation Trust
Replied on 25 June 2024
I am sorry if you feel that you have had a poor experience with the EDYS team, and we welcome any feedback. The EDYS team is a specialist, multi-disciplinary service for young people who have already received input from universal services and then require further input from a range of different professionals. Sometimes, we signpost young people and families to alternative services if the support and intervention would be best delivered by another service. We would like to look more into your experience and would welcome you to contact the Alder Hey Patient Liaison Service, so we can follow your journey through the service and support further service development. Please get in touch with our PALS office for further support: PALS@alderhey.nhs.uk
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 01 February 2024
Had to bring my little boy in today as he’d had a fall in school and cut his eye, can’t fault the staff at all, was seen very quickly and treated in triage, thank you for all the hard work you all do, you’re all amazing
Visited Accident and emergency services on February 2024
Review titled Alder Hey Children's NHS Foundation Trust
Replied on 19 February 2024
Thank you so much for taking the time to provide your feedback - it is very much appreciated. I will make sure your comments are forwarded on the the Emergency Department. I hope you little boy is feeling better now.
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Review titled Excellent Care and dedication from the staff at all levels
Rated 5 stars out of 5
by Anonymous - Posted on 27 February 2024
Thank you Alderhay for the care given to my daughter after an accident. The staff at every level go above and beyond to provide, the highest standards of care, porters, HCA, Nurses and the dedicated Consultant who went above and beyond for us. Heartfelt thanks, we are lucky to have this centre of excellence on our doorstep. Thank you Alderhay,
Visited Don't know on February 2024
Review titled Alder Hey Children's NHS Foundation Trust
Replied on 25 June 2024
Your message is truly heartwarming. It’s always inspiring to hear about healthcare professionals who dedicate themselves to their patients with such compassion and excellence. The team at Alderley clearly embodies the best of medical care, and your acknowledgment of their hard work and dedication is a beautiful gesture. Wishing your daughter a speedy recovery and all the best to your family.” We will pass on your comments to the teams. Patient Experience/Quality Lead
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Review titled Fantastic service with caring staff
Rated 5 stars out of 5
by E Prescott - Posted on 04 January 2024
We were asked to attend Alder Hey A&E after seeing our GP. We were welcomed with a warm smile and asked the problem. My daughter was quickly seen by 5 nurse then quickly followed by the Dr. All the staff we saw were very caring and kind towards our 9 month old daughter which made us much more relaxed. The procedure she needed was done there and then by the consultant. Thank you to all the staff on our visit from the HCA, student nurse, nurses and consultants!
Visited Accident and emergency services on January 2024
Review titled Alder Hey Children's NHS Foundation Trust
Replied on 09 January 2024
Thank you for taking the time to leave a comment. I'm so pleased you and your daughter had a positive experience - I will make sure this is shared with the staff in the Emergency Department. I hope you daughter is recovering well.
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Review titled Ridiculous waiting time
Rated 2 stars out of 5
by Anonymous - Posted on 20 October 2023
I attended a&e with my son who had a 2 inch gash to his head, bleeding, dizzy and feeling sick. We were seen by a grumpy triage nurse quite quickly, but then lwas eft with no pain relief, in a busy crowded waiting room for 5 hours before being seen. I had to keep asking for quaze as the blood was dripping down his face, he was struggling to stay awake and I asked if there was a side room where he could lie and I got told I'd have to wait to be seen. When he did finally get seen the nurse was absolutely fantastic with him, and me, it was very stressful for us both. It was a deep tissue wound, cut down to the skull. The poor child must've been in agony left on a chair for 5 hours covered in blood. I took him to Alder Hey thinking he'd get the best care, but the wait time for a children's a&e was a joke
Visited Accident and emergency services on October 2023
Review titled Alder Hey Children's NHS Foundation Trust
Replied on 09 January 2024
I am sorry this was your experience. The Emergency Department can be extremely busy. All children are triaged and seen in order of clinical priority. I am sorry your child did not receive any pain relief - I will ensure this feedback is shared with the Emergency Department.
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Review titled Long wait
Rated 1 star out of 5
by Anonymous - Posted on 26 September 2023
Twice over last few weeks i have taken my granddaughter to alder hey and twice we have waited at least 7 hrs each time without being seen as it would of been a further 5 hrs to be seen .so then had to drive to Whiston hospital where we got seem straight away. I love Alder Hey but this hospital has really gone downhill, some staff not very helpful and hardly no doctors come out to call people to be seen. For the top children's hospital it really is a joke and really hope it improves fast.
Visited Accident and emergency services on September 2023
Review titled Alder Hey Children's NHS Foundation Trust
Replied on 09 January 2024
I am very sorry to hear your experience at Alder Hey was was not positive. The demand on the Emergency Department does fluctuate and at times can be extremely busy. All children are triaged and seen in order of clinical priority. I will ensure your feedback is passed to the Emergency Department Team.
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Review titled Amazing hospital
Rated 5 stars out of 5
by Emma Lloyd - Posted on 27 March 2023
We took our 9mo into A&E and were seen almost immediately, the staff were thorough and kind and when I got upset a nurse took me aside to get a tea and calm down. Our baby was admitted and spent 3 days on a ward. They had everything we could need for taking care of a baby (milk, nappies, bath stuff). The ward has toys and a parent kitchen, we got a private room and our room had a sofa bed and full bathroom so we never had to leave her side. There were also no set visiting hours so we weren't asked to leave her at any point. The staff were amazing, popping in to offer us drinks and always tried to keep our baby calm and make her laugh through all the tests and needles. They always seemed happy and positive and to genuinely want to help and they answered every buzzer immediately, never left us waiting. We saw around 3 doctors a day, giving us updates on tests and next steps and if we raised any new concerns with the nurse she would arrange for a Dr to pop in quickly. This is far more than I've ever seen a doctor in any other hospital I've stayed. On day one we also had a visit from a volunteer who told us about the local amenities and answered any questions. This was without question the best hospital I've ever stayed in, the facilities for a parent are beyond expectation and I am so lucky it's so close to us if we ever need it.
Visited Don't know on March 2023
Review titled Alder Hey Children's NHS Foundation Trust
Replied on 17 May 2023
Dear Emma Thank you so much for taking the time to leave this review and share your positive experience. I will share this with the team in A&E and inpatient wards. As Trust volunteer services manager I'm really pleased that our volunteer advocacy visit was useful and I will pass this on to our volunteers too Many thanks Anne Doyle - Volunteer Services Manager
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Review titled Outstanding service
Rated 4 stars out of 5
by Anonymous - Posted on 11 February 2023
The staff were very helpful and supportive and the facilities were well-equipped. Treatment was a detailed, thorough process, and the doctor covered all the information we needed to know. Thank you.
Visited Children's & Adolescent Services on February 2023
Review titled Alder Hey Children's NHS Foundation Trust
Replied on 17 May 2023
Thank you so much for taking the time to leave this positive review of your experience at Alder Hey. Many Thanks Anne Doyle - Volunteer Services Manager Patient Experience Team
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Review titled Pharmacy
Rated 1 star out of 5
by Anonymous - Posted on 02 August 2022
As always, we were kept waiting in Pharmacy for over an hour. Sadly, this is a repeat occurrence & the service continues to deteriorate. We are told it’s due to staff shortages but little appears to be happening to address this.
Visited Don't know on August 2022
Review titled Alder Hey Children's NHS Foundation Trust
Replied on 17 January 2023
Thank you for your comments. As Chief Pharmacist I am working to improve the waiting times for prescriptions in the outpatient pharmacy. I am working continually with both the pharmacy team and with key stakeholders in the Trust to improve the patient experience of the outpatient pharmacy.
Information supplied by Alder Hey Children's NHS Foundation Trust