Alexandra Hospital
Woodrow Drive, Redditch, Worcestershire, B98 7UBContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Appalling
Rated 1 star out of 5
by Teresa Hinde - Posted on 17 September 2023
Waited 3/4 hours to be seen with chronic back pain after fall. Was told it was torn ligaments, no offer of X-ray, returned 4 days later with a letter from my GP recommending an X-ray, another 3/4 hour wait in agony to be told for the second time torn ligaments, eventually the “doctor” sent me for X-ray which resulted in a back fracture. Absolutely disgusting, triage wasn’t much better, told me to go in the waiting room and she would bring me painkillers, she did not and I was in so much pain I didn’t have the strength to remind her. X-ray staff were no better, no sympathy shown whatsoever. Will I use A&E at Redditch again I would say 100% No
Visited Accident and emergency services on June 2023
Review titled Alexandra Hospital
Replied on 21 September 2023
Thank you for leaving us your feedback. I’m very sorry to hear about your experience; we will share your comments with the responsible management team for this service. If you wish to discuss this further or would like us to look into your concerns in detail, please contact us at wah-tr.Complaints@NHS.net or by telephone on 0300 123 1733; please provide your name, contact information and quote the reference number 77330.
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Review titled Cant thank you enough
Rated 5 stars out of 5
by Pat Delo - Posted on 27 June 2023
Ward 16, you are all amazing. I can't thank you enough for the care I recieved. You are all heroes to me. A special thank You to the staff nurse , you are a brilliant leader.
Visited Orthopaedics on June 2023
Review titled Alexandra Hospital
Replied on 29 June 2023
Thank you for leaving us your feedback. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
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Review titled Fantastic department
Rated 5 stars out of 5
by Susan frost - Posted on 12 May 2023
I had an outpatient cardiologist appointment today ,and I was so nervous but the staff there put me at ease and were so kind. The consultant I saw was wonderful and compassionate and I felt very reassured and listened to.
Visited Cardiology on May 2023
Review titled Alexandra Hospital
Replied on 26 May 2023
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
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Review titled Bank Holiday emergency admission
Rated 5 stars out of 5
by Anonymous - Posted on 06 May 2023
Admitted to Urology ward on Monday after initially being sent home and delayed CT scan. The ward nursing staff,Doctors and especially the anesthetist were wonderful,my initial fears were understood I was put at at ease and can only say they demonstrated compassion in what was a busy weekend for them.Top marks
Visited Urology on May 2023
Review titled Alexandra Hospital
Replied on 26 May 2023
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
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Review titled Parking Charges
Rated 3 stars out of 5
by Anonymous - Posted on 11 May 2023
We visited the hospital for an outpatient’s appointment and arrived in good time 15 minutes before we were due. We then had a + 2 hour wait for the appointment as the clinic was running behind time. Because of this and no fault of our own we were charged £5.00 for the parking which was really annoying and excessive. To make matters worse when we left the car park the barrier was up and we probably needn’t have paid. I know this is only a little thing but it is really an unfair tax on people attending the hospital.
Visited Don't know on May 2023
Review titled Alexandra Hospital
Replied on 26 May 2023
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. I’m sorry to hear about your experience; we will share your comments with the responsible management team for this service. If you wish to discuss this further or would like us to look into your concerns in detail, please contact us at wah-tr.PALS@NHS.net or by telephone on 0300 123 1732; please provide your name, contact information and quote the reference number 73269.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 30 April 2023
My mom has been in hospital for over 10days now she had fantastic care to the highest standard you could ask for. The whole team work together and nothing to much for them. I prefer Worcestershire care better than Birmingham as they have time for the patients. Every part of the hospital is lovely and clean.
Visited Cardiology on April 2023
Review titled Alexandra Hospital
Replied on 26 May 2023
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. If you can let us know which service your comment is with regard to, we will share your comments with the responsible management team. Please contact us at wah-tr.Complaints@NHS.net or by telephone on 0300 123 1733; please provide your name, contact information and quote the reference number 73265.
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Review titled Outstanding
Rated 5 stars out of 5
by Sheila Brown - Posted on 16 March 2023
I have very recently been admitted to the Hospital for surgery, and can honestly say that this is the best Hospital I have ever stayed in, I was in Ward 17, and the staff , without exception, were outstanding. Every nurse, doctor, cleaner, orderly, volunteer etc., etc., were so hardworking, kind, caring, understanding, courteous. I could go on and on. Keep up the very good work.
Visited Breast Surgery on March 2023
Review titled Alexandra Hospital
Replied on 06 April 2023
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
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Review titled Such kindness and care
Rated 5 stars out of 5
by Margo - Posted on 25 March 2023
We visited A and E Friday 23rd March.I was triaged, seen by a kind and professional doctor, given medication,helpful advice and booked into the orthopedic centre for the next morning We were really surprised how quickly we were seen and delighted with the caring treatment.How pressurised were they as well, with ambulances arriving with new patients . Our experience in the orthopedic centre was the same: efficient and kind doctor.,radiographer and nursing staff. We cannot praise enough the excellent service we received.Thank you!
Visited Accident and emergency services on March 2023
Review titled Alexandra Hospital
Replied on 06 April 2023
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
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Review titled Chaotic and callous approach to patient care
Rated 1 star out of 5
by Anonymous - Posted on 28 February 2024
My GP directed me to A&E with a suspected pulmonary embolism (of which I have a history). After an 11 hour wait in the waiting room, having still not seen a doctor, I was advised it would take a further 2-3 hours. I felt so poorly, and had lost all confidence in the hospital so I decided to leave and risk being very seriously ill, visiting a different A&E department instead. All that had been done in the 11 hour period were blood tests, and one ECG (after an aprox. 4 hour wait) - a further ECG was required, but never materialised in the remaining 7 hours. The X-ray I needed was also completely forgotten. There were many seriously ill individuals experiencing similar waiting times - including a young woman who was there due to a suspected stroke, and a pregnant woman with a suspected PE too, and a lady with suspected sepsis had a 7 hour wait. People were crying with pain. It seemed chaotic and disorganised; on one occasion, 2 hours passed with nobody being called through and no ambulances waiting outside. Those in the waiting room with potentially life threatening conditions and in desperate need of pain relief were put on a waiting list to receive any, with one lady waiting 3 hours to be given co-codamol. The vending machines were near empty and for half the time I was there, there were no plastic cups for the water cooler despite them being very politely requested of the reception staff. Patients who had already been taken through were still being called repeatedly - everything seemed confused. I overheard a conversation that the blood test results of 8 patients had been mixed up and would have to be repeated. The most upsetting part was when one doctor walked into the waiting room as though about to call someone; however he just stood there at the front, didn't call any name and then walked away again laughing loudly, seemingly amused at everyone looking up in desperation to see if it was their turn to actually get even the minimal treatment. Whilst I appreciate junior doctors were striking and staff were under immense pressure, this was a callous and unnecessary act, let alone being complete waste of time. I was deeply shocked at how poorly the department is now run.
Visited Accident and emergency services on February 2023
Review titled Alexandra Hospital
Replied on 09 April 2024
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. I’m very sorry to hear about your experience; we will share your comments with the responsible management team for this service. If you wish to discuss this further or would like us to look into your concerns in detail, please contact us at wah-tr.Complaints@NHS.net or by telephone on 0300 123 1733; please provide your name, contact information and quote the reference number 84039.
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Review titled Initial service was good, then very poor
Rated 2 stars out of 5
by MJM - Posted on 12 March 2023
The initial treatment from the urology department was really good, but since having a prostrate biopsy, the service has really been below the expected standard. It has been nearly 7 weeks since the biopsy, but still has no results, even though I've chased them and I have been told they have been returned. To me, the results are the critical element, especially if you need treatment. I was told 4-6 weeks for the results, but know other hospitals are addressing these much quicker. I wouldn't recommend going here for prostrate issues, as you won't get the treatment you are hoping for.
Visited Urology on January 2023
Review titled Alexandra Hospital
Replied on 16 March 2023
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. I’m very sorry to hear about your experience; we will share your comments with the responsible management team for this service. If you wish to discuss this further or would like us to look into your concerns in detail, please contact us at wah-tr.PALS@NHS.net or by telephone on 0300 123 1732; please provide your name, contact information and quote the reference number 70968.
Information supplied by Worcestershire Acute Hospitals NHS Trust