Altrincham Hospital
Railway Street, Altrincham, Cheshire, WA14 2REContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled First Class Service
Rated 5 stars out of 5
by Pauline Anne - Posted on 16 May 2024
Attended the Opthalmology Uveitis Clinic. Reception staff friendly and helpful. I was seen very quickly by nursing staff. I felt very relaxed and at ease, the hospital us so calming and extremely clean, I had scans taken which didn't take long. Finally a saw the consultant who was polite and explained everything to me from my scans. I would recommend this clinic and department to others the service was first class from entering the building to leaving. All staff friendly and all were smiling
Visited Ophthalmology on May 2024
Review titled Altrincham Hospital
Replied on 11 July 2024
Dear Pauline Anne, Thank you for taking the time to share your positive feedback regarding your experience at the Ophthalmology Uveitis Clinic. It is always good to read such positive words in response to the conscientious work of all our staff and great to hear that you had a very friendly and helpful visit and that the staff treated you with kindness and respect. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Yours sincerely Jonathan Trzos Matron
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Review titled Lovely staff
Rated 3 stars out of 5
by Anonymous - Posted on 06 October 2023
The staff were great. Because your letterheads are not up to date ( in dropping "General"),research online for parking still comes up for the old hospital. I consequently had to walk with my father from near the station, and he was taken ill. Please correct the letterhead for the sake of others. Thanks.
Visited Ear, Nose & Throat on October 2023
Review titled Altrincham Hospital
Replied on 27 October 2023
We apologise for the confusion regarding parking for your father’s recent appointment. Upon review, the letterhead and MFT website correctly list the location of the service on Railway Road and we have not been able to find a website which directs patients to the old hospital site; however, the letterhead generated does incorrectly state Altrincham General Hospital so we will look to remove “General” from this. We would very much appreciate it if you could contact us to discuss this further, so we can look to correct any websites where the hospital’s location is incorrectly recorded. If you would like to assist us with this, please contact the Patient Advice and Liaison Service (PALS) on telephone 0161 276 8686, or email pals@mft.nhs.uk, quoting reference number PO23/0107 and they will be able to assist. Yours sincerely, Patient Experience Team.
Provided by Care opinion
Information supplied by Manchester University NHS Foundation Trust