Arrowe Park Hospital
Arrowe Park Road, Upton, Wirral, Merseyside, CH49 5PEContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Wonderful treatment
Rated 5 stars out of 5
by Anonymous - Posted on 26 October 2024
Found all staff extremely caring and competent and was well treated the medicinal care was second to none the food was very good the treatment in a and e was excellent even though I was there for thirty hours and you were very busy
Visited Respiratory Medicine on October 2024
Arrowe Park Hospital has not yet replied.
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Review titled The Worst Hospital
Rated 1 star out of 5
by Anonymous - Posted on 12 October 2024
I attended an appointment, everything was absolutely awful. Waited a long time to be seen. Staff disinterested. Broken. Impossible to park. Avoid.
Visited Cardiology on October 2024
Arrowe Park Hospital has not yet replied.
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Review titled Poor practice
Rated 1 star out of 5
by Anonymous - Posted on 20 October 2024
36 hours in a&e. 24 of which were spent on the floor as no beds or trolleys available and unable to sit due to severe back pain. Following admission- Unable to sleep due to constant noise from ringing bells and some severely agitated and screaming patients. No exercise given so far and little check on eating properly
Visited Nephrology on October 2024
Arrowe Park Hospital has not yet replied.
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Review titled Caring staff
Rated 5 stars out of 5
by Mary - Posted on 16 September 2024
My husband was taken to A and E by ambulance last night with a dislocated shoulder. From the start of the process to the end we could not fault your staff. They were all very kind with a lot of compassion. Thank you to you all during a stressful time.
Visited Accident and emergency services on September 2024
Arrowe Park Hospital has not yet replied.
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Review titled Horrendous wait
Rated 1 star out of 5
by Anonymous - Posted on 07 August 2024
Attended A&E with my son who recovered from heart failure, now has heart block and is waiting to find out if he needs a pacemaker. We were told if he feels dizzy, faint or has chest pains to go straight to A&E. We called 111 last night and they advised an ambulance, but we live close so said we would drive. We arrived just before midnight last night and are still here at 8am. We have been told at least another 2 hour wait. He had 3 abnormal ECGs and we are still sat here! It's simply unacceptable. We have spent the entire night watching police and hospital staff dealing with drunks and drug addicts, who quite frankly waste everyone's time and then leave anyway! I simply cannot understand how people with vomiting bugs, drunk or whiplash can be seen before someone with a history of heart problems comparing of chest pains, breathlessness and feeling faint! Seems like if you kick off enough or get brought in by the police you are seen first, it's an absolute disgrace!
Visited Accident and emergency services on August 2024
Arrowe Park Hospital has not yet replied.
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Review titled Some uncaring staff
Rated 3 stars out of 5
by Gill Jordan - Posted on 08 September 2024
My 93 year old mum was admitted to urgent care due to a C.Difficile infection. She did receive adequate care and received appropriate treatment. However, some of the staff were indifferent and occasionally unkind. Each day we had as visitors to ask for her water jug to be filled. On one occasion 3 staff were looking at photos on a mobile phone. I had to wait until they had finished laughing and joking before I was even noticed. I then asked politely for water. Shouldn’t there be a daily routine for this? If we hadn’t asked, mum would probably have forgotten to drink especially as her jug was nearly always empty at visiting time. (The phone was then quickly and sheepishly slipped into the pocket of a member of staff.) On another occasion my mum was told sarkily ( not in a jokey fashion) by a member of staff that she would not be provided with either tissues or toilet paper and that they had to be paid for. Mum does not have dementia but believed what she was told and became anxious. Many staff were caring and kind but surely this low level mean behaviour shouldn’t be tolerated especially when patients are vulnerable. I was anxious about my elderly mum and felt that she could have been treated at times with a little more respect.
Visited Infectious Diseases on August 2024
Arrowe Park Hospital has not yet replied.
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Review titled First class service
Rated 5 stars out of 5
by Catherine Dickinson - Posted on 04 August 2024
I had to take my adult son to A&E on a Saturday night when he was unwell 3 weeks ago. I would like to express my thanks to all the staff in A&E, the GP out of hours service and Ward 17 for their prompt treatment and excellent care. After all the recent criticism and complaints about the NHS and particularly A&E , we were very impressed at the level of service from all the staff who we came into contact with. Thank you and well done Arrowe Park. My son has made a good recovery and is now back at work.
Visited Accident and emergency services on July 2024
Arrowe Park Hospital has not yet replied.
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Review titled Fabulous professional and friendly staff
Rated 5 stars out of 5
by Nigel Leslie - Posted on 16 August 2024
5***** After a 3 week stay in Intensive Care, I was so pleased with standards of the nursing who cared for me. Brilliant, professional, calm, friendly, brilliant sense of humour. They were as a team like super nurses. A different breed. Constantly felt in safe hand. Recovered well and quickly due to this level of care.
Visited Intensive Care on July 2024
Arrowe Park Hospital has not yet replied.
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Review titled Intense Care - Excellent! 5 star *****
Rated 5 stars out of 5
by Nigel Leslie - Posted on 16 August 2024
5***** After a 3 week stay in Intensive Care, I was so pleased with standards of the nursing who cared for me. Brilliant, professional, calm, friendly, brilliant sense of humour. They were as a team like super nurses. A different breed (character and training). Constantly felt in safe hand. Recovered well and quickly due to this level of care. Genuinely caring, effective, friendly, capable/professional, good communication. Overall excellent in every way.
Visited Intensive Care on July 2024
Arrowe Park Hospital has not yet replied.
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Review titled Discharged but not told
Rated 2 stars out of 5
by Anonymous - Posted on 23 June 2024
Arrived at 6am with a suspected dislocation of the finger. Triaged within 15 mins and sent for xray. Called in at 9:30am and confirmed the dislocation. The finger is manipulated back into place. Great! Then told another xray is needed and that after that they will neighbour strap the fingers. So back to xray we go. It's now 9:45. Waited and waited and eventually at 3:45 6hours later decided to self discharge without the strapping and if needs be just buy some strapping. Presuming at this point nothing major has shown up on xray number 2. Approach the reception desk to tell them about the decision to self discharge only to find out that my name isn't on their system as a live patient. No actually at some point during the day I was discharged. No one told me at any point. I didn't even get an apology or told when it happened as apparently they don't have that information. Prior to today I've never had a bad experience with this hospital but this has left a bad taste in my mouth. I understand the pressure they are under as the waiting room was bursting at the seams. I know I wasn't the only one that happened to as I heard a similar conversation behind me earlier but thought surely not. I know the doctors and nurses were working hard I would have just expected to have been told when they discharged me else I could have still been sitting there now waiting quietly not wanting to be one of those people who constantly asks how long until they get seen.
Visited Accident and emergency services on June 2024
Arrowe Park Hospital has not yet replied.
Information supplied by Wirral University Teaching Hospital NHS Foundation Trust