Arrowe Park Hospital
Arrowe Park Road, Upton, Wirral, Merseyside, CH49 5PEContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Marvellous treatment
Rated 5 stars out of 5
by Roy Francis - Posted on 06 July 2023
I recently had an appointment in Endoscopy for a Bronchoscopy which I was very apprehensive about. I would like to thank all the staff for the marvellous treatment I received, they were very friendly, caring and reassuring and told me exactly what would happen during the procedure, I even managed to have a laugh! This department is very well organised and my procedure was incredibly skilled and didn't take long, so there was no need for me to worry and I enjoyed the coffee and biscuits ! So thank you again.
Visited Respiratory Medicine on July 2023
Review titled Arrowe Park Hospital
Replied on 22 August 2023
Dear Mr Francis Thank you for sharing your experience of your recent attendance to our Endoscopy Unit. It is good to know that the staff there were able to put you at your ease and that all went so smoothly for you. We are delighted to be able to pass on this feedback to the team on the unit. John Molyneux Patient Experience Team
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Review titled Delays in maternity care
Rated 1 star out of 5
by Anonymous - Posted on 21 June 2023
We have been waiting in the maternity ward for 4 days for labour to be induced after being told that due to various health complaints the baby must be born at 39 weeks and no later. Apparently there is a staff shortage so induction cannot currently happen. There are obviously many things wrong with the management of the nhs, all of the staff we have met however have been very caring and understanding.
Visited Maternity services on June 2023
Review titled Arrowe Park Hospital
Replied on 03 July 2023
Thank you for taking the time leave this feedback, and for your kind words regarding the staff on the Maternity Ward. We are sorry, however, to read that there was a delay in induction, and so if you would like to contact our Patient Experience Team directly on telephone 0800 432 0251 or email wuth.patientexperience@nhs.net, we would be pleased to look into this further for you.
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Review titled Lack of care and responsiveness to patient needs
Rated 1 star out of 5
by Anonymous - Posted on 01 May 2023
Issues with this hospital are well known within local professions and the public. My wifes extreme pain, and screaming was only responded to when the sister on the ambulance bays walked on unit. Nurse who was meant to be managing her pain had gone on break, and other staff couldnt hear screaming from room 1 right beside nursing area, where they were congragated. Ambulance driver made unhappiness about admitting my wife as her shift was almost over, not the first time I have seen this being expressed in front of a patient, not a clinical symptom as far as I am aware. A poor service with a few caring staff who understand dignity and respect unable to counterbalance the poor attitude of many of their colleagues. I am very grateful to the Ward sister and doctors and a number of the juniour staff, but this place needs inspected at night by the CQC as overall it is a shambles with a lack of care, responsiveness, leadership evident throughout. In the meantime the local area continues to have a poorly run hospital service, a fact that is known by the CQC, Wirral Social services, Arrowepark Hospital and anyone who works in the care sector and the local community.
Visited Accident and emergency services on May 2023
Review titled Arrowe Park Hospital
Replied on 11 May 2023
Thank you for your feedback. We are very sorry to learn of you and your wife’s experience, and would invite you to contact us directly via our Patient Experience Team on telephone 0800 432 0251 or email wuth.patientexperience@nhs.net to discuss your concerns.
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Review titled Ward 14 outstanding care
Rated 5 stars out of 5
by Anonymous - Posted on 24 April 2023
They looked after my mum in her last days with the utmost of care, dignity and empathy. They also looked after my family and me, making sure we were fed and watered, plus somewhere to rest both in mum's room and elsewhere on the ward. We had all questions answered, and even if it seemed like a silly one, all were considered and answered fully. Nothing was too much trouble. Although I hope I don't need to see them again, if anyone is due to be admitted to this ward, please know that you'll be extremely well looked after.
Visited Palliative Medicine on April 2023
Review titled Arrowe Park Hospital
Replied on 11 May 2023
We are very sorry for your loss and grateful that you have taken the time to share your experience. It is good to know that the team on Ward 14 looked after your mum so well during her last days, while also supporting you and your family at such a difficult time. The team will be very pleased to receive your feedback.
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Review titled Great staff
Rated 5 stars out of 5
by Anonymous - Posted on 08 May 2023
Visited the endoscopy unit for procedure and the staff were so friendly and put me at ease. Everything was explained and the department seemed very well organised.
Visited Gastrointestinal and Liver services on April 2023
Review titled Arrowe Park Hospital
Replied on 03 July 2023
Thank you for this lovely feedback regarding our Endoscopy Unit. It is good to know that the staff were able to put you at your ease and that all went well for you. We are pleased to be able to pass on your comments to the team.
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Review titled Excellent Care
Rated 5 stars out of 5
by Graham McLaughlin - Posted on 23 April 2023
10 day stay spread over ward 25 ccu hdu and ward 38. The care I received from the Consultants the nursing staff and all other care staff was superb. I can't thank them enough. Long live the NHS
Visited Respiratory Medicine on April 2023
Review titled Arrowe Park Hospital
Replied on 11 May 2023
Dear Mr McLaughlin Thank you for providing such lovely feedback about your experience of the CCU, HDU, and wards 25 and 38. We will certainly pass this on to the teams there.
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Review titled Poor knowledge, lack of care/respect
Rated 1 star out of 5
by Anonymous - Posted on 30 April 2023
My son,After being sent to umac,by hisworried gp, had the misfortune to encounter the most rudest, disinterested doctor, I've ever seen. My son has been in serious pain and distress for months and this man had the cheek to suggest my son was"googling" and was dismissed and not helped, he also snapped at me rudely when I told him, this has gone on too long ,we need help, I wish I could mention his name to warn others! Appalling man, I will be putting in a formal complaint!my son's symptoms bare sadly only too real and he needs help which so far we haven't had.
Visited Don't know on April 2023
Review titled Arrowe Park Hospital
Replied on 11 May 2023
We are sorry to read about your son’s poor experience of UMAC and the doctor he saw there, and would very much like to investigate this further for you both. To provide further information and discuss, we would invite you to contact us directly via our Patient Experience Team on telephone 0800 432 0251 or email wuth.patientexperience@nhs.net.
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Review titled Thank you
Rated 5 stars out of 5
by Jacquie - Posted on 24 April 2023
The palliative care team and ward staff provided highly-skilled, extremely kind and continual medical and nursing support to my sick father, my sister and myself, 24/7 including week-ends and bank holidays. Their help to our family during this very difficult time will always be remembered with enormous gratitude.
Visited Palliative Medicine on April 2023
Review titled Arrowe Park Hospital
Replied on 11 May 2023
Dear Jacquie Thank you for taking the time to write this review, which we are pleased to share with our Palliative Care Team.
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Review titled Treated with care
Rated 5 stars out of 5
by Susan McGree - Posted on 22 March 2023
I was treated in the A&E department Sunday evening after a fall and had a deep cut on the top of my eye.The treatment and the service from all the staff was excellent.I would like to also thank the lovely ambulance staff that looked after me too. Thanks to you all.
Visited Accident and emergency services on March 2023
Review titled Arrowe Park Hospital
Replied on 03 July 2023
Dear Susan Thank you for taking the time to leave this positive review, which were are pleased to be able to pass on to the team in our Emergency Department. We hope that you have since made a full recovery from your injury.
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Review titled Amazing staff
Rated 5 stars out of 5
by alison holland - Posted on 12 March 2023
I attended accident and emergency department with a swollen face sue go an abscess, I was seen by a nurse to start he was amazing so gentle polite and made me feel at ease , I was then X-rays by a lady who also so caring reassuring in making me feel relaxed , I then went into see a dental doctor he also was amazing talked through all the procedure with me options and made me feel calm and relaxed , I can only say what amazing staff there is and all the hard work they do is amazing , all the patients they are managing and caring for not matter how busy they are they have given the time to us all with all our issues we present to them , thankyou to you for treating me I hope this is fed back to the staff who treated me during the time I was with them , alison
Visited Accident and emergency services on March 2023
Review titled Arrowe Park Hospital
Replied on 03 July 2023
Dear Alison Many thanks for taking the time to leave this kind review. We are pleased that you had a positive experience in our Emergency Department, and are delighted to be able to pass on your thanks to the team there, and also in our X-ray and Maxillofacial departments. We trust that you have since recovered well.
Information supplied by Wirral University Teaching Hospital NHS Foundation Trust