Ashtead Hospital
The Warren, Ashtead, Surrey, KT21 2SBContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Ashtead Hospital.
Reviews
-
Review titled If I need a hospital again, it should be Ashtead Hospital.
Rated 5 stars out of 5
by Paul Baker - Posted on 10 January 2025
I attended for an overnight stay and a colonoscopy earlier this month. I was really impressed by the friendliness and care shown to me by the endoscopy team and in particular the nursing and support staff that made my stay so pleasant. Not only was the colonoscopy pain-free, the attention from the surgeon and his staff was first-rate. The care from the nursing staff was so genuine and I was made to feel that I was the No 1 person in the hospital. The food and service were extremely good. I live in an organisation where food is provided and they could certainly learn from the quality and procedures used in the Ashtead Hospital. An example of the help I was given involved a nurse going to my car to find the keys I had dropped there when I arrived at 7.15 am after an hour's drive. With all good wishes and thanks to everyone.
Visited Diagnostic Endoscopy on January 2025
Ashtead Hospital has not yet replied.
-
Review titled Not a good experience.
Rated 3 stars out of 5
by Anonymous - Posted on 17 January 2025
The hospital was fine. Waiting area comfortable. Appointment on time but I felt that the the consultant thought that I was totally wasting his time. He was abrupt and lacking in empathy. Maybe if I was paying rather than NHS his approach would have been different.
Visited Gastrointestinal and Liver services on January 2025
Ashtead Hospital has not yet replied.
-
Review titled Pleasantly surprised
Rated 5 stars out of 5
by Anonymous - Posted on 19 December 2024
Having had experienced two private hospital this year, one as a paying customer & the other via the NHS, which both left a lot to be desired, I was somewhat dubious about attending this hospital, especially given its many poor reveiws. I was, however very pleasantly surprised. Every staff member I encountered was very pleasant, cheerful & attentive especially the nurse who was looking after me. I had a procedure under local anaesthetic & both the theatre team & consultant kept me informed about what was happening & were very attentive. I had a superb sandwich & was well looked after. As expected I was given lots of information about my operation, post operative care & other advice.
Visited Don't know on December 2024
Ashtead Hospital has not yet replied.
-
Review titled Disgusting service
Rated 1 star out of 5
by Kimberley Smith - Posted on 06 April 2024
Recovery nurses rude, patronising, abrupt, not caring or empathetic. Worst nurses I have ever been in contact with. No apology just blamed everything on myself and refused anymore pain relief when in 10/10 pain. Stated ‘did you not know the surgery was going to be painful’ a nurse myself and was told ‘I thought you were a nurse’ sarcastically. Rolled eyes and stated ‘good luck’ to another nurse taking over my care. Ward nurses were very good recovery nurses let it down massively. Self funded private patient, would’ve had better care in NHS hospital!
Visited Gastrointestinal and Liver services on March 2024
Ashtead Hospital has not yet replied.
-
Review titled Everything superb
Rated 5 stars out of 5
by Chris Weller - Posted on 24 May 2023
From arriving at the hospital to leaving later the same day having had cataract surgery the whole experience was faultless. The hospital was spotless and everyone from the Receptionist, the nurses, the team where I had the surgery were polite and professional.. Everything was explained to me very clearly and I was relaxed during the whole experience. After surgery the food I ordered beforehand arrived immediately and was delicious. Congratulations Ashtead you exceeded expectations.
Visited Cataract Surgery on May 2023
Ashtead Hospital has not yet replied.
-
Review titled Wonderful Care
Rated 5 stars out of 5
by Anonymous - Posted on 19 May 2023
I attended on 17th May 2023 for a gastroscopy/colonoscopy. The care from the start was wonderful. Despite not being a private patient, I was given a private room. All staff were kind, caring and reassuring. I was treated with dignity and respect. I suffer with anxiety, and allowing my husband to stay with me was wonderful. The hospital is clean and tidy.
Visited Gastrointestinal and Liver services on May 2023
Ashtead Hospital has not yet replied.
Information supplied by Ramsay Healthcare UK Operations Limited