Ashtead Hospital
The Warren, Ashtead, Surrey, KT21 2SBContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Pleasantly surprised
Rated 5 stars out of 5
by Anonymous - Posted on 19 December 2024
Having had experienced two private hospital this year, one as a paying customer & the other via the NHS, which both left a lot to be desired, I was somewhat dubious about attending this hospital, especially given its many poor reveiws. I was, however very pleasantly surprised. Every staff member I encountered was very pleasant, cheerful & attentive especially the nurse who was looking after me. I had a procedure under local anaesthetic & both the theatre team & consultant kept me informed about what was happening & were very attentive. I had a superb sandwich & was well looked after. As expected I was given lots of information about my operation, post operative care & other advice.
Visited Don't know on December 2024
Ashtead Hospital has not yet replied.
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Review titled Disgusting service
Rated 1 star out of 5
by Kimberley Smith - Posted on 06 April 2024
Recovery nurses rude, patronising, abrupt, not caring or empathetic. Worst nurses I have ever been in contact with. No apology just blamed everything on myself and refused anymore pain relief when in 10/10 pain. Stated ‘did you not know the surgery was going to be painful’ a nurse myself and was told ‘I thought you were a nurse’ sarcastically. Rolled eyes and stated ‘good luck’ to another nurse taking over my care. Ward nurses were very good recovery nurses let it down massively. Self funded private patient, would’ve had better care in NHS hospital!
Visited Gastrointestinal and Liver services on March 2024
Ashtead Hospital has not yet replied.
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Review titled Everything superb
Rated 5 stars out of 5
by Chris Weller - Posted on 24 May 2023
From arriving at the hospital to leaving later the same day having had cataract surgery the whole experience was faultless. The hospital was spotless and everyone from the Receptionist, the nurses, the team where I had the surgery were polite and professional.. Everything was explained to me very clearly and I was relaxed during the whole experience. After surgery the food I ordered beforehand arrived immediately and was delicious. Congratulations Ashtead you exceeded expectations.
Visited Cataract Surgery on May 2023
Ashtead Hospital has not yet replied.
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Review titled Wonderful Care
Rated 5 stars out of 5
by Anonymous - Posted on 19 May 2023
I attended on 17th May 2023 for a gastroscopy/colonoscopy. The care from the start was wonderful. Despite not being a private patient, I was given a private room. All staff were kind, caring and reassuring. I was treated with dignity and respect. I suffer with anxiety, and allowing my husband to stay with me was wonderful. The hospital is clean and tidy.
Visited Gastrointestinal and Liver services on May 2023
Ashtead Hospital has not yet replied.
Information supplied by Ramsay Healthcare UK Operations Limited