Babington Hospital
Babington Hospital, Derby Road, Belper, Derby, Derbyshire, DE56 1WHContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Exclusion
Rated 2 stars out of 5
by Anonymous - Posted on 23 November 2023
Having been a strong supporter of all the wound care team, I’m now my finding my goodwill is severely tested. I’m a carer for my mother at clinic and am now excluded from the treatment room. This doesn’t appear to be safe practice and is causing severe problems for both of us. I have asked for written communications on this and hoped steps would be taken to ensure wound care Is Carer Aware at all times. This is dangerous given the obvious failures to communicate which will cause problems with other medical professionals. I have tried to raise the issue with those involved directly but sadly don’t feel the seriousness of this situation is appreciated, We are talking frailty, confusion, hearing, sight and mobility issues that necessitate extra care for the patient. Carers do this for free all the time without question or objection so to be dismissed without any written communications just feels very cruel and uncaring. Sorry. I love the NHS and understand the special difficulties at Babington. Please address these concerns before risks escalate. Thank you
Visited Don't know on November 2023
Review titled Babington Hospital
Replied on 04 December 2023
Hello, Please accept our apologies for the delay in our response. Thank you for your comments. I appreciate this has been a stressful and emotive time for you. As you are aware, we are communicating with you via email and we are working with your mother to ensure the best care possible, we of course value you as the main carer for your mother and our intention is to continue to work with you as before. Thank you.
Provided by Care opinion
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Review titled Concerns about safety in wound clinic
Rated 1 star out of 5
by John Spriggs-Taylor - Posted on 24 November 2023
I’m sorry. It pains me to do this but I feel my concerns are not being taken seriously. All the Chairs in wound clinic treatment rooms are operated without any safety devices. I have suggested a safety belt should be a basic feature? There seems to be no risk assessments and I have asked to see them? There seems no concern at the potential danger treating elderly, frail, hearing and sight impaired patients without proper consideration of safety at all times. There have been occasions when nurses have to step out for dressings or other equipment, leaving the patient unattended, hoisted in the air. Unless someone else is in the room at all times, there could be serious risks associated with this? Please do not dismiss these concerns. For trust to be reestablished, there needs to be clear understanding of the dangers. Adequate measures put in place or made clear in writing for Carer Aware information, displayed in the wound care waiting room to be taken seriously. I appeal to you to take action and reassure me, along with a notice put on display ( just a suggestion but if you had a carer panel already I’m sure this would already have been addressed) in all waiting areas associated with all wound clinics operating in this way, Thank you for listening and paying attention to an obvious patient safety issue that is now an overriding concern for me, given recent unfortunate events at Babington wound clinic. I remain hopeful that trust will be reestablished once it’s clear concerns are being addresssed and written communications are enacted. This is a totally avoidable issue if all concerned are willing to address basic safety concerns given recent changes. Many thanks again for your time, concern and efforts to help vulnerable patients. It’s just too much to trust things will be ok if obvious dangers continue to be overlooked or dismissed.
Visited Don't know on November 2023
Review titled Babington Hospital
Replied on 04 December 2023
Hello, Please accept our apologies for the delay in our response. Thank you for your comments. As you are aware, we are communicating with you via email and we are working with you and your mother to resolve your concerns. As previously explained to you, all wound clinics use a version of the L93/94/95/50 Specialist Leg Ulcer Treatment Plinth. The purchase of these specialist plinths is down to the business case, not a risk assessment. I.e. are they fit for purpose, which they are. This model does not come with a safety belt and we are unaware of any recent model that does. For the safety of our patients the plinth has a tilt function which puts the patient in an ergonomically safe position; when used, this prevents (or makes it difficult) for a patient to get out when at height. All staff have to undertake a competency assessment to ensure they can safely use the plinth with a patient. No staff member should ever leave a patient elevated in a plinth. I appreciate this has been a stressful and emotive time for you and I hope that the above reassures you that we are working with your mother to ensure the best care possible, we of course value you as the main carer for your mother and our intention is to continue to work with you as before. Thank you.
Provided by Care opinion
Information supplied by Derbyshire Community Health Services NHS Foundation Trust