Barnet Hospital
Wellhouse Lane, Barnet, Hertfordshire, EN5 3DJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great Experience at Audiology Department
Rated 5 stars out of 5
by Anonymous - Posted on 28 May 2024
I attended Barnet Audiology Department today to be fitted with hearing aids , so pleased with the service I received, the Audiologist was very thorough & took great care to explain everything fully. I am so relieved to be able to hear clearly again, thank you so much.
Visited Ear, Nose & Throat on May 2024
Review titled Barnet Hospital
Replied on 31 May 2024
Dear reviewer, thank you for your review of the audiology department at Barnet. We're very pleased that the audiologist was so thorough, took time to explain everything to you carefully and now you can hear more clearly again. We'll pass on your kind words and send you our best wishes, the patient experience team.
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Review titled The worst A&E experience ever
Rated 4 stars out of 5
by Sam - Posted on 07 May 2024
I've made some grammatical adjustments to your text: "I've been there with my child's symptoms for 4 hours and 30 minutes, from 12 am to 4:30 am. The waiting area was very dirty, and the staff were very impolite. We never received any updates on what to expect next; we were just told to sit and wait. It was midnight, and the waiting time for a child is too long, especially with only one doctor in the department. I'm very unhappy, but there are no other A&E options around here to choose . I also didn't see any supervisors around.
Visited Accident and emergency services on May 2024
Review titled Barnet Hospital
Replied on 07 May 2024
Dear Sam, we're sorry to read that you and your child had a long wait in our paediatric emergency department. We note that the waiting area was dirty, that staff were impolite and that there was a lack of communication. Given your experience, we would recommend speaking to our Patient Advice and Liaison Service (PALS), if you have not done so already. PALS can be contacted by email at bcfpals@nhs.net or telephone on 0208 216 4924. Our apologies again for your poor experience and we send you our best wishes, the patient experience team.
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Review titled Great care and understanding
Rated 5 stars out of 5
by Anonymous - Posted on 01 June 2024
Received wonderful care during the birth of our daughter. Midwives were attentive and explained the options and procedures clearly. We were moved to the labour ward and the surgeon explained the options calmly and listened to any concerns and gave concise answers. The anesthetist was an absolute star. Always reassuring and kept talking to us throughout to keep us calm during the unplanned cesersren section. Overall a great experience in a time that can result in sudden changes of plans at a moments notice. Thank you to all
Visited Maternity services on May 2024
Review titled Barnet Hospital
Replied on 04 June 2024
Dear reviewer, we're very glad to read that you had such wonderful care during the birth of your daughter. We note that midwives were attentive and communicated well, and that the surgeon and anaesthetist also provided great care. We have passed on your kind words to our colleagues. Many thanks and best wishes, the patient experience team.
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Review titled Helpful
Rated 5 stars out of 5
by Paula Brooks - Posted on 16 May 2024
We came looking for my mum at around 5.30pm who was admitted in to CDU a lovely nurse who was walking out of paediatric went out of her way to take us to my mum she was the loveliest Nurse I have ever met she took us all round to find her I wanted to tell you so you are aware what an amazing human being she is we would never have found my mum on our our as A&E was heaving please can you thank her on our behalf and my mum was in bed 29 in CDU she has now been moved to Quince ward and the nurses are all so lovely and looking after her so well so and massive thank you
Visited Don't know on May 2024
Review titled Barnet Hospital
Replied on 21 May 2024
Dear Paula, thank you for your review of your mother's experience of CDU and Quince ward. We are very pleased to read that firstly, a nurse from another department went to the effort to help you find your mother. Also we note that CDU looked after your mother very well and staff on Quince ward continue to. We will pass on your kind words to management. Best wishes to you and your mother, the patient experience team.
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Review titled A&E was absolutely Heaving!
Rated 4 stars out of 5
by Donna Anker - Posted on 29 April 2024
Arrived at 3.30pm to meet one of my sons who was in a cubicle in A&E Dept - the place was absolutely full, however …. I was met by the most courteous and polite staff. Explanations of what was going on were given in an informative, honest and patient manner. Doctor was amazing and Nurse in charge of a very busy department was patient and kind. Could see they were all up against it - but couldnt fault them. Thank you 😀
Visited Accident and emergency services on April 2024
Review titled Barnet Hospital
Replied on 30 April 2024
Dear Donna, thank you for your review of you and your son's recent experience with our emergency department. We're very glad to read that despite how busy the department was, staff were courteous, patient, kind and communicated well. We will pass on your kind words which our colleagues will appreciate. Sending you our best wishes, the patient experience team.
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Review titled Worst experience ever!
Rated 1 star out of 5
by Karin - Posted on 25 April 2024
I don't know why this emergency department is even open!! Excuse me but wait with 1 year old 12 hours to see the doctor... Wooow NHS well done to you! Nurses chatting for stupid thing with each other! Not even come to check my Son... I needed to go 3 times to ask them to check temperature of my son!! Only I can say thank you to the doctor with his professional work, he was lovely and very kind!
Visited Accident and emergency services on April 2024
Review titled Barnet Hospital
Replied on 30 April 2024
Dear Karin, we're very sorry to read that you had such a poor experience with our paediatric emergency department. We note that there was a 12 hour wait to see a doctor and that your son was not checked on. We would advise that you contact our Patient Advice and Liaison Service (PALS) to look into this further for you, if you haven't already. PALS can be contacted by email at bcfpals@nhs.net or telephone on 0208 216 4924. We do separately note that you were grateful to the doctor you saw, who was kind and professional and will also pass this along. Apologies again for your poor experience and we hope your child is recovering well. Best wishes, the patient experience team.
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Review titled Above and Beyond Expectations
Rated 5 stars out of 5
by S Clarke - Posted on 15 April 2024
I was refered to Rheumatology for a diagnosis of Raynauds and on my first appointment also had bursitis treated. In my follow up phone appointment I discussed ongoing fatigue as well as a flare up of Trigeminal Neuralgia, which was not being controlled or investigated by my GP. My consultant arranged for a reassuring MRI which reduced the stress that was preventing pain management to some degree. I have finally been discharged with a diagnosis of Chronic Fatigue. I cannot praise the team enough for their care and attention.
Visited Rheumatology on April 2024
Review titled Barnet Hospital
Replied on 16 April 2024
Dear reviewer, thank you for taking the time to share your experience of our rheumatology team. We're very glad to read that you had an MRI arranged which provided reassurance and reduced your stress. We're also glad to read the team were able to provide a diagnosis and that you are pleased with their care and attention. We'll pass on your kind words. Best wishes, the patient experience team.
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Review titled Above and beyond
Rated 5 stars out of 5
by Anonymous - Posted on 14 April 2024
Went toA&E on 13/4/24 about 7:30pm it was so full it was crazy but in all that the lone receptionist was so good to everyone a Lady with long black hair. She went above and beyond her duty to help people out
Visited Accident and emergency services on April 2024
Review titled Barnet Hospital
Replied on 16 April 2024
Dear reviewer, thank you for your review of our emergency department. We're very glad to read that despite the department being so busy, reception staff went above and beyond to help patients. We'll pass on your kind words. Best wishes, the patient experience team.
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Review titled Excellent hospital
Rated 5 stars out of 5
by Glenn - Posted on 15 May 2024
I was rushed into the Hospital after suffering heart attack on return journey home from Wembley. All staff were excellent and couldn't fobenough to make me comfortable. I stayed for a week on various wards after having an angiogram all staff were excellent couldn't do enough considering I was 2 hours from home. Thank you to all. who were conscientious in there duties and went the extra mile. To ensure I pulled through. Thank you to all. Your care is very much appreciated.
Visited Cardiology on April 2024
Review titled Barnet Hospital
Replied on 21 May 2024
Dear Glenn, thank you for your review of our emergency department and the various wards you stayed on. We're very glad to read that staff were excellent in all areas and went the extra mile, which has made such a difference. We will pass on your kind words to management who will be delighted to read this. Sending you our best wishes, the patient experience team.
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Review titled Orthopaedics
Rated 3 stars out of 5
by Julia - Posted on 21 April 2024
My experience is - I can’t get one . This is the third time my appointment has been cancelled to see a orthopaedics specialist. This is now over a year of waiting . Disgraceful.
Visited Orthopaedics on April 2024
Review titled Barnet Hospital
Replied on 30 April 2024
Hi Julia, we are very sorry to read that your appointment has been cancelled three times and that you've been waiting over a year. We've flagged this to management and they have asked if you could please email us your details, so we can look into this for you. If you wouldn't mind please emailing rf.bh-patientexperience@nhs.net at your earliest convenience, we would be much obliged. Best wishes, the patient experience team.
Information supplied by Royal Free London NHS Foundation Trust