Barnet Hospital
Wellhouse Lane, Barnet, Hertfordshire, EN5 3DJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great staff
Rated 5 stars out of 5
by Anonymous - Posted on 27 May 2024
I recently had the pleasure of delivering my baby at Barnet Hospital and couldn't be more grateful for my midwife. From the start, her warm and compassionate behavior put me at ease. Her professionalism and deep knowledge were evident throughout the entire process, but it was her genuine kindness and dedication that truly stood out. During my labor, she was a constant source of encouragement and reassurance. She took the time to explain each step, making sure I felt informed and empowered. Her calm presence and gentle guidance made all the difference, turning what could have been a stressful experience into a beautiful and memorable one. Her ability to blend expert medical care with heartfelt personal attention is truly remarkable. She not only helped deliver my baby safely but also provided emotional support that I will always cherish. I feel incredibly fortunate to have had her by my side during such an important moment in my life. I wholeheartedly recommend her to any expectant mother seeking a midwife who combines professional excellence with genuine care and compassion. Thank you for everything you did for us. You are a true blessing.
Visited Maternity services on May 2024
Review titled Barnet Hospital
Replied on 31 May 2024
Dear reviewer, thank you for your review of your recent experience with our maternity services. We're very glad to read that you had such a lovely midwife, who ensured you felt supported and encouraged and ultimately had a positive experience delivering your baby. We note that she was professional, knowledgeable and kind. We'll pass on your kind words to our colleagues. Best wishes, the patient experience team.
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Review titled Horrific
Rated 1 star out of 5
by Anonymous - Posted on 29 May 2024
Quite honestly the worst hospital I have ever been up. Took my father to the emergency department as he had an irregular heart beat. In the first five hours they managed to do an ecg and a blood test. They messed up the blood test so had to do it again- another two hour wait. Then they had to repeat the test as they were concerned about the result. That was three hours ago and we're still here. A total of ten hours and we've had one ecg done and three blood tests only two which were successful. Truly horrific.
Visited Accident and emergency services on May 2024
Review titled Barnet Hospital
Replied on 31 May 2024
Dear reviewer, we're very sorry to read that your father had such a poor experience with our emergency department. Given the nature of the concerns you have described, we would recommend speaking to our Patient Advice and Liaison Service (PALS), if you haven't already done so. PALS can be contacted by email at bcfpals@nhs.net or telephone on 0208 216 4924. Sending you and your father our best wishes in the meantime, the patient experience team.
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Review titled Great a&e care
Rated 4 stars out of 5
by Anonymous - Posted on 31 May 2024
After contacting 111 for advice regarding sharp left chest pain, I was told to visit Barnet a&e. It was a busy Friday lunchtime but the queue was constantly moving thanks to the hardworking nurses and doctors working flat out. I was in and out within 4 hours - overall a great patient experience.
Visited Accident and emergency services on May 2024
Review titled Barnet Hospital
Replied on 04 June 2024
Dear reviewer, thank you for leaving a review of your recent experience with Barnet emergency department. We're glad to read that you didn't have to wait too long despite the department being busy, and that you had a great patient experience. We have passed on your kind words to our colleagues. Best wishes, the patient experience team.
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Review titled Great Experience at Audiology Department
Rated 5 stars out of 5
by Anonymous - Posted on 28 May 2024
I attended Barnet Audiology Department today to be fitted with hearing aids , so pleased with the service I received, the Audiologist was very thorough & took great care to explain everything fully. I am so relieved to be able to hear clearly again, thank you so much.
Visited Ear, Nose & Throat on May 2024
Review titled Barnet Hospital
Replied on 31 May 2024
Dear reviewer, thank you for your review of the audiology department at Barnet. We're very pleased that the audiologist was so thorough, took time to explain everything to you carefully and now you can hear more clearly again. We'll pass on your kind words and send you our best wishes, the patient experience team.
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Review titled The worst A&E experience ever
Rated 4 stars out of 5
by Sam - Posted on 07 May 2024
I've made some grammatical adjustments to your text: "I've been there with my child's symptoms for 4 hours and 30 minutes, from 12 am to 4:30 am. The waiting area was very dirty, and the staff were very impolite. We never received any updates on what to expect next; we were just told to sit and wait. It was midnight, and the waiting time for a child is too long, especially with only one doctor in the department. I'm very unhappy, but there are no other A&E options around here to choose . I also didn't see any supervisors around.
Visited Accident and emergency services on May 2024
Review titled Barnet Hospital
Replied on 07 May 2024
Dear Sam, we're sorry to read that you and your child had a long wait in our paediatric emergency department. We note that the waiting area was dirty, that staff were impolite and that there was a lack of communication. Given your experience, we would recommend speaking to our Patient Advice and Liaison Service (PALS), if you have not done so already. PALS can be contacted by email at bcfpals@nhs.net or telephone on 0208 216 4924. Our apologies again for your poor experience and we send you our best wishes, the patient experience team.
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Review titled Great care and understanding
Rated 5 stars out of 5
by Anonymous - Posted on 01 June 2024
Received wonderful care during the birth of our daughter. Midwives were attentive and explained the options and procedures clearly. We were moved to the labour ward and the surgeon explained the options calmly and listened to any concerns and gave concise answers. The anesthetist was an absolute star. Always reassuring and kept talking to us throughout to keep us calm during the unplanned cesersren section. Overall a great experience in a time that can result in sudden changes of plans at a moments notice. Thank you to all
Visited Maternity services on May 2024
Review titled Barnet Hospital
Replied on 04 June 2024
Dear reviewer, we're very glad to read that you had such wonderful care during the birth of your daughter. We note that midwives were attentive and communicated well, and that the surgeon and anaesthetist also provided great care. We have passed on your kind words to our colleagues. Many thanks and best wishes, the patient experience team.
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Review titled Helpful
Rated 5 stars out of 5
by Paula Brooks - Posted on 16 May 2024
We came looking for my mum at around 5.30pm who was admitted in to CDU a lovely nurse who was walking out of paediatric went out of her way to take us to my mum she was the loveliest Nurse I have ever met she took us all round to find her I wanted to tell you so you are aware what an amazing human being she is we would never have found my mum on our our as A&E was heaving please can you thank her on our behalf and my mum was in bed 29 in CDU she has now been moved to Quince ward and the nurses are all so lovely and looking after her so well so and massive thank you
Visited Don't know on May 2024
Review titled Barnet Hospital
Replied on 21 May 2024
Dear Paula, thank you for your review of your mother's experience of CDU and Quince ward. We are very pleased to read that firstly, a nurse from another department went to the effort to help you find your mother. Also we note that CDU looked after your mother very well and staff on Quince ward continue to. We will pass on your kind words to management. Best wishes to you and your mother, the patient experience team.
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Review titled A&E was absolutely Heaving!
Rated 4 stars out of 5
by Donna Anker - Posted on 29 April 2024
Arrived at 3.30pm to meet one of my sons who was in a cubicle in A&E Dept - the place was absolutely full, however …. I was met by the most courteous and polite staff. Explanations of what was going on were given in an informative, honest and patient manner. Doctor was amazing and Nurse in charge of a very busy department was patient and kind. Could see they were all up against it - but couldnt fault them. Thank you 😀
Visited Accident and emergency services on April 2024
Review titled Barnet Hospital
Replied on 30 April 2024
Dear Donna, thank you for your review of you and your son's recent experience with our emergency department. We're very glad to read that despite how busy the department was, staff were courteous, patient, kind and communicated well. We will pass on your kind words which our colleagues will appreciate. Sending you our best wishes, the patient experience team.
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Review titled Worst experience ever!
Rated 1 star out of 5
by Karin - Posted on 25 April 2024
I don't know why this emergency department is even open!! Excuse me but wait with 1 year old 12 hours to see the doctor... Wooow NHS well done to you! Nurses chatting for stupid thing with each other! Not even come to check my Son... I needed to go 3 times to ask them to check temperature of my son!! Only I can say thank you to the doctor with his professional work, he was lovely and very kind!
Visited Accident and emergency services on April 2024
Review titled Barnet Hospital
Replied on 30 April 2024
Dear Karin, we're very sorry to read that you had such a poor experience with our paediatric emergency department. We note that there was a 12 hour wait to see a doctor and that your son was not checked on. We would advise that you contact our Patient Advice and Liaison Service (PALS) to look into this further for you, if you haven't already. PALS can be contacted by email at bcfpals@nhs.net or telephone on 0208 216 4924. We do separately note that you were grateful to the doctor you saw, who was kind and professional and will also pass this along. Apologies again for your poor experience and we hope your child is recovering well. Best wishes, the patient experience team.
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Review titled Above and Beyond Expectations
Rated 5 stars out of 5
by S Clarke - Posted on 15 April 2024
I was refered to Rheumatology for a diagnosis of Raynauds and on my first appointment also had bursitis treated. In my follow up phone appointment I discussed ongoing fatigue as well as a flare up of Trigeminal Neuralgia, which was not being controlled or investigated by my GP. My consultant arranged for a reassuring MRI which reduced the stress that was preventing pain management to some degree. I have finally been discharged with a diagnosis of Chronic Fatigue. I cannot praise the team enough for their care and attention.
Visited Rheumatology on April 2024
Review titled Barnet Hospital
Replied on 16 April 2024
Dear reviewer, thank you for taking the time to share your experience of our rheumatology team. We're very glad to read that you had an MRI arranged which provided reassurance and reduced your stress. We're also glad to read the team were able to provide a diagnosis and that you are pleased with their care and attention. We'll pass on your kind words. Best wishes, the patient experience team.
Information supplied by Royal Free London NHS Foundation Trust