Basingstoke and North Hampshire Hospital
Aldermaston Road, Basingstoke, Hampshire, RG24 9NAContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Completely not accessible
Rated 3 stars out of 5
by Jacob p - Posted on 19 June 2024
I have had this experience with all the departments I have come into contact with at Basingstoke hospital. I am currently under the care of the Orthopedics department and I have autism. I enquired about a rough estimation for my surgery due to booking a holiday and was asked to call the secretary. I have severe anxiety when using the phone so I can't call. There needs to be more accessible options for people like me who find phone calls incredibly challenging.
Visited Orthopaedics on March 2024
Review titled Basingstoke and North Hampshire Hospital
Replied on 21 June 2024
Dear Jacob Thank you for taking the time to share your recent experience of our services. Ensuring patients can access the information they need in a way that is accessible to them is an important part of the care we provide, and I am sorry we did not get this right for you. We know we need to do more to support patients with autism and it is a priority for us at the moment. Please do contact our PALS and Complaints Team so that we can help answer your questions. They can be emailed at: PALSandcomplaints@hhft.nhs.uk Kind regards Alex Whitfield Chief Executive
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Review titled Excellent Service
Rated 5 stars out of 5
by Tracy Greenall - Posted on 12 March 2024
All a&e /aau staff treated my 82 Year old father extremely well. Very attentive and caring. Also all staff in f1 were very caring and made you feel welcome. Saw staff going over and above their duties for all patients. My father's health became challenging at times and all staff did everything they could to help him feel comfortable. Well done to everyone.
Visited Dementia Services on March 2024
Review titled Basingstoke and North Hampshire Hospital
Replied on 02 April 2024
Dear Tracy Thank you for taking the time to share your recent experience of our services. It is lovely to hear of the compassionate care your father received from so many of my colleagues. This really does reflect the standard of care we strive to provide to all our patients. I would like to assure you that your kind feedback has been shared with the clinical leads of our emergency department and F1 ward. I know they will be greatly encouraged by your words. I do hope you father has made a good recovery and thank you once again for taking the time to share your experience with us, it’s appreciated. Kind regards Alex Whitfield Chief Executive
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Review titled SDEC superstars
Rated 5 stars out of 5
by Allison Hucker - Posted on 29 March 2024
Went to A&E this week with shortness of breath. Right from start process was excellent. Was taken to SDEC and the care there was faultless. Everything explained really well and kept informed at all points. Well done NHS superstars!!
Visited Accident and emergency services on March 2024
Review titled Basingstoke and North Hampshire Hospital
Replied on 02 May 2024
Dear Alison Thank you for taking the time to share your experience with us, it is lovely to hear of the care you received. This really does reflect the standard of care we strive to provide to all our patients. I would like to assure you that your kind feedback has been shared with my colleagues in SDEC, I know they will be greatly encouraged by your words. Thank you once again for taking the time to share your feedback with us, it’s appreciated. Kind regards Julie Dawes Chief Nurse
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Review titled very caring and the team was amazing
Rated 5 stars out of 5
by Anonymous - Posted on 24 March 2024
very nervous ubtil the angiogram team reassured me that i was inthe care if a first class team and explained all the steps and checked me at every step and nothing as too much trouble and first class and explained each stage a team you can trust and get you back to nomal
Visited Cardiology on March 2024
Review titled Basingstoke and North Hampshire Hospital
Replied on 02 April 2024
Thank you for taking the time to share your recent experience with us. It is lovely to hear of the reassurance and care you were given. This really does reflect the high standard of care we strive to provide to all our patients. I would like to assure you that your kind feedback has been shared with the clinical leads of our cardiology department at the Basingstoke and North Hampshire Hospital, I know they will be greatly encouraged by your words. Kind regards Alex Whitfield Chief Executive
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Review titled Amazing staff
Rated 4 stars out of 5
by Eloise Jones - Posted on 12 January 2024
I just want to feedback about the care I received at A&E from the hospital staff. My husband and I were blown away by the level of care and kindness from the whole staff team, from Health carers to nursing staff to doctors. You are all absolutely amazing!
Visited Accident and emergency services on January 2024
Review titled Basingstoke and North Hampshire Hospital
Replied on 16 January 2024
Thank you for taking the time to share your recent experience of our services. It is lovely to hear of the care you and your husband received. This really does reflect the standard of care we strive to provide to all our patients. I would like to assure you that your kind feedback has been shared with my colleagues in the emergency department of Basingstoke and North Hampshire Hospital. I know they will be greatly encouraged by your words. Thank you once again for taking the time to share your experience with us, it’s appreciated. Alex Whitfield Chief Executive
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Review titled Incredible staff
Rated 5 stars out of 5
by Karen Lloyd - Posted on 15 February 2024
I recently had 5 days stay in Acc and the Cardiology Ward. All of the staff were superb, right the way through from the paramedics in the ambulance to the cardiologist I saw every day. It almost felt like private health care, they were just so amazing. They left no stone unturned to establish my condition and kept me fully informed every step of the way. Each team continued the great care of the previous team and at no time did I feel unsupported. My huge thank you to all of them and my total gratitude for everything they did. I'm now home, healthy and well informed about my own part in continuing my good health. Thank You Basingstoke Hospital!!
Visited Cardiology on January 2024
Review titled Basingstoke and North Hampshire Hospital
Replied on 11 March 2024
Dear Karen Thank you for taking the time to share your recent experience with us. It is lovely to hear of the care you received from so many of my colleagues, this really does reflect the high standard of care we strive to provide to all our patients. I would like to assure you that your kind feedback has been shared with the clinical leads of our ACU and Cardiology wards, I know they will be greatly encouraged by your words. I do hope your continue to make a good recovery, and thank you once again for taking the time to share your recent experience with us, its appreciated. Kind regards Alex Whitfield Chief Executive
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Review titled Poor breastfeeding support
Rated 3 stars out of 5
by Anonymous - Posted on 18 February 2024
Breastfeeding mum of a 3 month old and needed urgent medical attention. Once I was seen at 3am, I needed to wait for a doctor, purely because they needed to check what I could take due to breastfeeding, and I was told by the staff that they didn’t start work until 9am. Am I to understand there were no other doctors in the hospital? Nobody else who could check which medication I could take so I could get home to my baby? I asked if it was ok for my husband to bring my baby in the morning for her feed, was told no. I asked for a breast pump, was made to feel like it was the biggest issue and a lot of effort and not worth it. I ended up have to go and feed my baby in the car and come back. I was left tearful, engorged and in a lot of pain because I could not feed my 3 month old. Not what I expected from the NHS who are supposed to advocate the “breast is best” but refuse to let me feed or pump. She’s exclusively breastfed, doesn’t have a bottle, and I risked developing clogged ducts and mastitis. Please do better to support breastfeeding mothers who require medical help. I was left extremely emotional and hope the next mother is left with a far better experience than mine.
Visited Accident and emergency services on January 2024
Review titled Basingstoke and North Hampshire Hospital
Replied on 21 February 2024
Thank you for taking the time to share your recent experience of our services. I am sorry to hear of your experience in our emergency department, this is not what we would wish for any of our patients. I can appreciate how upsetting this must have been for you. I would like to assure you that your feedback has been shared with our emergency department clinical leads, but please do contact our PALS and Complaints team so that we can follow-up with you personally. They can be contacted at PALSandcomplaints@hhft.nhs.uk or 01256 486766. Thank you once again for taking the time to share your experience and I’m sorry that we didn’t get it right this time. Kind regards Julie Dawes Chief Nurse
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Review titled great hospital
Rated 5 stars out of 5
by VIVIENNE Hazell - Posted on 02 December 2023
I was diagnosed with breast cancer just before Covid hit us. Covid made no difference to my treatment. I was seen for the initial appt within the 2 week window and everyone, I mean, everyone was so helpful and lovely. All during the chemotherapy and radiotherapy, I was treated so well, nothing was too much trouble. I would especially like to thank the Rainbow Unit, they are marvellous and really made my stay the best it could have been. Today, December 2023, I have just had another mammogram and again, the staff were so lovely, it is not a pleasant procedure, but they made it as pleasant as possible. Thank you to all the staff who have cared for me. xx
Visited Breast Surgery on December 2023
Review titled Basingstoke and North Hampshire Hospital
Replied on 19 December 2023
Dear Vivienne Thank you for taking the time to share your experience of our services. It is good to hear of the compassionate care you have received during this difficult time. This really does reflect the standard of care we strive to provide to all our patients. I would like to assure you that your kind feedback has been shared with the clinical leads of our Rainbow Unit and cancer services. I know they will be greatly encouraged by your words. Thank you once again for taking the time to provide us with feedback, it’s appreciated. Kind regards Alex Whitfield Chief Executive
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Review titled Great department
Rated 5 stars out of 5
by Lynne Port - Posted on 12 December 2023
On Sunday 3December, at approximately 5.30 pm My son had to take me to A&E What amazing treatment, I had fallen while visiting my so (I live in Bridgend, South Wales) The staff was amazing and the speed in which they delivered treatment was first class I would like to personally say thank you to everyone that dealt with my arm First class More than I ever expected and so much more professional than the treatment I have received since I returned to my local hospital Thank you so much Lynne Port
Visited Accident and emergency services on December 2023
Review titled Basingstoke and North Hampshire Hospital
Replied on 03 January 2024
Dear Lynne Thank you for taking the time to share your recent experience of our services. It is lovely to hear of the care you received, this really does reflect the high standard of care we strive to provide to all our patients. I would like to assure you that your kind feedback has been shared with the clinical leads of our emergency departments. I know they will be greatly encouraged by your words. I do hope you have made a good recovery and thank you once again for taking the time to share your recent experience with us. Kind regards Alex Whitfield Chief Executive
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Review titled Great experience at the maternity unit
Rated 5 stars out of 5
by Anonymous - Posted on 03 January 2024
I recently moved to the area and the last month of my care under the maternity team at Basingstoke was fantastic all the staff were caring friendly and put me and my baby first and knew we were in the best possible care antenatal, labour ward and postnatal all had a great experience
Visited Maternity services on December 2023
Review titled Basingstoke and North Hampshire Hospital
Replied on 16 January 2024
Thank you for taking the time to share your experience of our maternity services, and many congratulations on the arrival of your baby. It is lovely to hear of the compassionate care that you received, this really does reflect the high standard we strive to give all women and babies who are cared for by our maternity services. I would like to assure you that your kind feedback has been shared with the clinical leads of our maternity department. I know they will be greatly encouraged by your words. I do hope you and your baby are doing well, and thank you once again for taking the time to share your experience with us, it’s appreciated. Kind regards Alex Whitfield Chief Executive
Information supplied by Hampshire Hospitals NHS Foundation Trust